llimport reviewed by

Rustington, GB

2 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

DO NOT BUY YOUR BIKE FROM LEARNER LEGAL

I bought my brand new bike from Learner Legal 5 weeks ago, very polite on the phone before i bought my bike, i went on a monday to buy my bike and was told i would be delivered on Tue, about 9pm on monday night it was delivered, i couldnt really see it in the dark, and put it in the garage, when i went to look at it on Tuesday the paint fron the bottom panel had pealed off, leaving the white fibreglass exposed, it has taken me 20 phonecalls, they keep promising me they will put on a new panel, and told me they would be there on Tuesday with a man to fix the panel, he did not arrive, i got a text it would be done on thursday, i waited all day nobody turned up, the lady i spoke to just hangs up on me, and will not answer the phone when i call,she is so rude as soon as i say my name she hangs up, when i phone back she does not answer, Learner Legal has only one phone number, no head office, you cannot speak to anybody but her, and she is so rude, i have never got angry or sworn at her, but she does not want to help, i paid £725 for my bike, and it had only done 1 mile when all the paint peeled, i have been told to sort it out myself, if it breaks down they would not want to know, the warrenty means nothing to them, she just hangs up on me, buy your bike from anyone, but not from learner Legal, they take your money and if you have a problem they dont want to help, i have never experianced such bad customer service, i am now left with a bike with all the paint peeled off a big crack in the panel, and have to fix it myself, ( if i could turn back time)the woman should getr some customer service lessons , and for rudeness NIL POINTS this is now 4 weeks later, my bike is still not working i have pushed it more than ridden it, Learner Legal now has had my bike for over a week they will not speak to me on the phone they hang up on me every time i ring, they have my money and my bike, i have to go to court to sort this out, buy anywhere but not in Portsmouth NEW UPDATE
Learner Legal pickup up my bike from garage where it was being fixed, they gave me £600 for it, and i paid £725, i also registered it £50.00 and they will not return mt Tax disc which i paid for, i have written to the director of the company but hace had no reply, please do not buy from them.
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Dom Speller found this review useful
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