Paid for a 125 geared bike, promptly delivered, looks good for the money spent, that is where the good points stop. When you buy from new you expect the documentation to come with it or be sent out promptly, 4 days later I'm still waiting for the docs so I can register the bike with the D.V.L.A. What is it with the woman who answers the phone, I think she must lose the company 10% simply by the way she answers the phone, then she doesn't speak to you, she will be silent until you speak. Seriously if I was her boss I would retrain her. Day 4 after bike delivery and still no docs !!