Can't fault this Company, from placing my order to tracking its progress it was so easy. Great to deal with & the products were exactly as advertised, no hype. If you're thinking of changing to LED lights, great selection on offer here.
Had problems trying to order and wasn't told item was actually out of stock. I placed order and paid straight away using paypal. Never received order confirmation and whenever I rang to find out what was going on no one called me back. Delivery did not arrive when they told me it would. I wish I had tried some other company who offered same prices and faster delivery. Not sure if I'll be using again.
I wrote a review explaining that the dimmable bulbs i ordered were flickering even when turned off and within an hour i received a phone call from the company explaining that i needed to replace my dimmer switch in order for these bulbs to work properly so i will give this a go. I am extremely impressed with the customer service as a regular online customer with various companies this is hard to find.
I ordered a large quantity of LED GU10 lamps they were delivered on time and the order was correct, I fitted all of the lamps and discovered 3 were damaged :-( I used the contact form on the website to let lightrabbit.co.uk know. I got a prompt response and the damaged lamps were replaced free of charge without any problems. I will use lightrabbit.co.uk again. Thanks
Products arrived next day and were packaged well. I fitted them in the kitchen to try and the light was better than expectations as I have seen other LED lights them in the B&Q show room - The Light Rabbit bulbs are much better.
I will be doing the rest of the house now.
So- according to Mary the broken bulb couldn't break - and no you do not reply to emails on firstname.lastname@example.org or any other address - and I still have not got that bulb I ordered in Feb - perhaps the 5 year guarantee means you deliver within 5 years. - I know this is a good place to buy from when all goes well but the real test of a company is what they do when something goes wrong and lightrabbit seem to have a policy of just ignoring you. Looks like I have just lost my money - learn from my mistake folks and go elsewhere.
When the parcel arrived in 7 days, I thought it was reasonable, from Jersey, but 1 item was missing & no documents!?
After waiting a week, in case the missing item was following, I had to request clarification. The reply took 2 days & was an emat message to say that the missing item is on back-order... No indication of expected delivery date & no option to order a replacement, or to cancel!? Pretty poor customer service really, which has lessened my opinion of the company!
This was the first time I had used the company. My order was for a few hundred pounds and I saved about 15% by switching supplier. Some of the lamps were out of stock and I was called and offered the next highest wattage (brighter) for the same price. The lamps were supplied via the Channel Islands with postage certificates saying they were "samples" worth about £4. I guess this may avoid VAT being charged - in any event I never received a proper VAT invoice. Therefore the supplier may be an expensive option for VAT registered businesses who would expect to be able to reclaim 20% VAT.
However this is might not be a consideration for retail shoppers
The lamps were guaranteed for 2 years whereas my original supplier offers a 5 year guarantee.
I ordered 5 LED Lamps over the Easter Holidays and the order was completed and dispatched very promptly.
When on of the items turned out to the wrong colour, dispite being correctly labeled on the box they were very quick to respond to the phone call and arrange for the right item to be delivered.
Can't fault them and will order again.
Having purchased cool white led bulbs, we found that we had made a mistake as they weren't to our taste. Light Rabbit were proactive and actually phoned me up and were concerned to learn of my mistake.They offered me a refund but rather than a refund, I decided to exchange them for warm white. I returned them and the company promptly exchanged them by return post. I can only congratulate them on excellent service.
Only bought this string of LEDs out of interest for what I could do with them.
Rapidly have lots of ideas, the string is coated in a nice clear silicone like material and has a self adhesive back. it can also be cut to any prefered length...
Delivery was fast and the LEDs were well packaged.
I will be back, as someone once said.
found the website very easy to move through and was delighted with the product when it arrived
Fast delivery, good communication, polished product exactly as described.
Very speedy delivery. Will be adding to the order for the rest of the house.
I bought some LED light fitting over the web the other day and I have to say that the service was exceptional. The company was LightRabbit who I found via a google search. Their web sight was easy to use and helpful and the ordering process very smooth. Email confirmations appeared immediately and so did the goods! I ordered on the Thursday before Good Friday and the fittings arrived from Jersey on Saturday, not only lightening fast but free-post as well. I could not recommend them more highly
After a small rewiring job in an existing light fitting we have a fantastic twin tube light in our kitchen. Very impressed with the brightness and the light.
Was simple to order and delivered so quickly.
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