Trip to Rome , Italy. We were going skiing. 45 min between villa and skiing resort, so I wanted to prepare for transporting 4pairs of skiing equipment daily - and a reasonable comfortable and safe ride. So I booked a Ford Mondeo. Well aware of the "or similar car" clause i expected something like a Ford Mondeo, vw Passat, BMW 520, Toyta Camry estate or Citroen C5. (As compared by auto magazines) At FIREFLY (a Hertz owned company) which company I hereforth strongly discourage anybody having any contact with what so ever - I was presented with an older BMW 116d. A vehicle with a luggage capacity one third of the Mondeo , 1000 kg lighter (comfort and safety!) and a passenger compartment one meter shorter than the Mondeo (or similar) The similarities to me seemed to be the fact that both had four wheels and a steering wheel. The Mondeo (or similar car:-) was not cheap to rent - about 2,5 times more expensive than the cheapest car we could have rented.
On top of the disappointment with the size of the car Firefly demanded to reserve 2500 Euros on my credit card! Enough to by a used car in Italy -and potentially enough to break the limit of a normal credit card - leaving the renter without further means of payment for the holiday.
All my arguments were met with a shrug and finally a suggestion that I went to an other company. With two tired kids and a long drive ahead that was not tempting so I ended up with a Nissan van with wobbling wheels and no headlights working.
No thank You FIREFLY. Never again. Shame on Your ways of miss using the otherwise smart service of booking via the internet.
To Carrental.com I can only suggest: - break up any future cooperation with FIrefly. You do not want to be associated with their business methods. - make an effort to make sure, that the "or similar car" has the right meaning to make sure Your Costumers get what they pay for - and to give a base for honest competition between car hire companies.
I recently rented a car from firefly(a Hertz Company) in Las Vegas. I brought the car back on time with a full tank of gas but the check in lady marked 3/4 fuel in the box. I asked specifically if everything was ok before I handed in the paperwork and she said yes(she didnt say anything about the fuel level being 3/4 to me), Later I was charged a $50 fuel fee on top of the quoted rate. In my opinion she deliberately marked a false fuel reading so the company could add their exorbitant fuel fees to my bill. To make things worse their customer service is terrible, long waits, and they refused to refund me(I called the next day, they could have sent someone out to check the car or show me proof that they had to put some gas in to get it full for the next customer). Instead they put the burden of proof on me, the customer, I had to track down my gas receipt (which I had thrown out) as providing a gas receipt was the only way they would consider a refund. This is an unethical business practice and quite frankly illegal. They hope you either don't check the fine print on the bill, don't mind overpaying or just give up trying to get refunded because they make it so hard on you.
I booked a car through Hotwire. At the LAX counter, the agent talked me into taking an upgrade by assuring me that it would cost only $10 more than what I had already paid through Hotwire. Turns out what he meant was that in addition to what Hotwire had charged to my credit card, I would again be paying *as much as I had already paid through Hotwire, plus $10 more* -- so it was more than doubling the price. I remember I talked to this guy, who seemed very nice and friendly, about how I really couldn't afford to pay much more than what I had paid through Hotwire, and I asked over and over whether the Hotwire deal would still apply, so was this only going to be $10 more, etc. and he kept saying yes. There's no way it was a communication breakdown. Now their customer service department says that since I signed for the upgrade, I have to pay it. Looking at other review sites online, I've seen this exact same story repeated so many times that it seems clear that part of Hertz's business model is lying to people about the cost of upgrades -- quoting the *additional* amount of the upgrade as if it were the total price and assuring them "the Hotwire (Expedia, Priceline, etc.) deal will be applied," so that they don't realize that the amount they've already paid won't be subtracted. I'm sure they think they've worked it out very cleverly so that they can't be hit with a class action suit, but I'm going to ask some legally-minded types their opinion.
Thinking I would be scammed by smaller and cheaper rental companies I was completely disillusioned by my Hertz experience.
First of all, the rental agent in Italy tried to have us take as many extra services, claiming some as legally obligated when they were not. He also charged us for them when he confirmed verbally that they were for free.
Now they keep billing me for the same thing over and over again, while it has been paid for months ago. My e-mail about this issue was answered A MONTH after I sent it.
Save yourself the cost, rent a car with the cheapest alternative. Truth is, every car rental company will scam you eventually. Might as well get scammed by the cheapest one.
Igår kl 23:45 jeg kommet til Alicante Spanien og vil hurtigt videre men hertz synes ikke det skal vare så hurtigt:( når jeg skul til og betal så vil di ikke tage min visa kort fordi de ikke arbejde med den jeg havde! Det dár mærkelig son store firma? Pg så når jeg spørger vis di kan hjelp mig med afbestil min reservering det vil di ikke! Så det jeg synes at heder dårligt service!
With "Presidents Circle" status the treatment at large US / international airports couldn't be better. Always a free one-class upgrade, the car waits for you in the dedicated Gold line (in one of the first spots), no long walk, no waiting at the counter, no paperwork - just jump in, start the engine and leave. Usually the cars for PC members are brand new ones and in a pristine condition. Rarely more than a few hundred miles on them.
At smaller airports or at franchise locations the treatment varies a lot and PC doesn't matter much. You are less likely to get an upgrade and many franchise owners don't care much about status of their clients.
lejede bil i lufthavn, og sagde ja til at Hertz måtte fylde tanken op hvis nødvendigt ved aflevering. Afleverede en fyldt tank, og er nu blevet trukket for en optankning, mangen til dårlig service af et så stort firma skal man lede længe efter, at Hertz vil være sig selv bekendt!!!!l
I am very disappointed on the hertz staff at the counter at Orlando international airport that arranged my rental. I asked if ldw and lis was included in the rental and she said "no, only the mandatory primary insurance is included" then she mentioned something about no fault-rule in Florida and an additional 160 usd was needed in order for all costs in an accident should be covered. Now looking at the details in the contract I realised that ldw and lis was in fact covered. The additional charge was for personal accident, effects and road service. This was not what she told me. I contacted the customer service and have still not heard from them, but I received a confirmation letter that they at least received my complain.
I have used Hertz only once before, but I will never use them again.
Vi havde booket bil igennem ebiludlejning (udlejer Hertz) og fået en fin pris på den ønskede kategori bil, men da vi ankom til Bologna lufthavn var alle biler booket.. Vi måtte vente ca. 2 timer i lufthavnen uden at vide om der kom en anden bil. Efter ca. 2 1/2 times ventetid fik vi tilbudt en kategori lavere (hvilket vi godt kunne accepterer idet vi ikke kunne vide om den først lejede bil overhovedet ville dukke op.
Vi forsøgte gentagne gange at kontakte ebiludlejning via det på lejeaftalen oplyste nummer, men måtte vente flere gange a´min 15 min ventetid før at forbindelsen blev afbrudt. Det lykkedes aldrig at få kontakt til en medarbejder hos ebiludlejning :-(
Bilen som langt om længe blev udleveret var ikke klargjort (d.v.s. møgbeskidt indvendig som udvendigt) og vindues visker/sprinkleren virkede ikke (Og ja der var sprinkler på)
Her efter ankomst tilbage til Danmark modtager vi så endnu en regning (beløb bliver automatisk trukket fra visakort) selv om alt var betalt inden afrejsen??
Vi kan under ingen og jeg gentager ingen omstændigheder anbefale at bruge ebiludlejning / Travel jigsaw eller HERTZ for den sags skyld!! :-(
I went out to Florida in October 2011 and rented some cars through Dial a Flight and then was told this was Hertz.
This was ok because I had always heard good repots of this company but the best was yet to come. I arrived in florida to pick up my car and although I was not previously advised I have to pay a deposit this was fine so we paid in cash and told that on return this would be paid back to us.
3 weeks later on return of the vehicles we were told that we could not have cash back and that it would be paid via check and would be with us within 14 dyas.
14 days came and went so I contacted herts and they informed me that I was infact miss informed and this was supposed to be between 14 and 28 days so again this came and went and then when I contacted them again they advised me that they did not have my address and this was absolute rubbish as it was where the car hire information was sent to as well as having a copy of my driving licence and me also filling it out on the agreement and it took them a further 7 days to do this.
After this I again had to contact them and instructed that If they did not refund my deposit which was $400 I would be issuing legal proceedings in order to obtain my money after saying this my money was in my account within 2 days but had to go through all this just to get my deposit back and no sorry for them taking so long.
Why does it say Opel Insignia in the price list, if it's not in the fleet? In Barcelona, February 2012, I was upgraded to a Skoda Superrb and in Palma in April I had a Renault Fluence - both horrible bus-like, very boring and very little dynamic vehicles... Next time I won't book, but check actual availability - and hopefully get a decently dynamic car...
I have been a Hertz #1 Club Gold customer for years, and enjoy a great service ... just showing up, collecting my car and off I go. However, it is not cheap, so once in a while I choose other options. A more competitive loyalty program would get Hertz more business overall.