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I booked a car through Hotwire. At the LAX counter, the agent talked me into taking an upgrade by assuring me that it would cost only $10 more than what I had already paid through Hotwire. Turns out what he meant was that in addition to what Hotwire had charged to my credit card, I would again be paying *as much as I had already paid through Hotwire, plus $10 more* -- so it was more than doubling the price. I remember I talked to this guy, who seemed very nice and friendly, about how I really couldn't afford to pay much more than what I had paid through Hotwire, and I asked over and over whether the Hotwire deal would still apply, so was this only going to be $10 more, etc. and he kept saying yes. There's no way it was a communication breakdown. Now their customer service department says that since I signed for the upgrade, I have to pay it. Looking at other review sites online, I've seen this exact same story repeated so many times that it seems clear that part of Hertz's business model is lying to people about the cost of upgrades -- quoting the *additional* amount of the upgrade as if it were the total price and assuring them "the Hotwire (Expedia, Priceline, etc.) deal will be applied," so that they don't realize that the amount they've already paid won't be subtracted. I'm sure they think they've worked it out very cleverly so that they can't be hit with a class action suit, but I'm going to ask some legally-minded types their opinion.
Thinking I would be scammed by smaller and cheaper rental companies I was completely disillusioned by my Hertz experience.
First of all, the rental agent in Italy tried to have us take as many extra services, claiming some as legally obligated when they were not. He also charged us for them when he confirmed verbally that they were for free.
Now they keep billing me for the same thing over and over again, while it has been paid for months ago. My e-mail about this issue was answered A MONTH after I sent it.
Save yourself the cost, rent a car with the cheapest alternative. Truth is, every car rental company will scam you eventually. Might as well get scammed by the cheapest one.
Igår kl 23:45 jeg kommet til Alicante Spanien og vil hurtigt videre men hertz synes ikke det skal vare så hurtigt:( når jeg skul til og betal så vil di ikke tage min visa kort fordi de ikke arbejde med den jeg havde! Det dár mærkelig son store firma?
Pg så når jeg spørger vis di kan hjelp mig med afbestil min reservering det vil di ikke!
Så det jeg synes at heder dårligt service!
With "Presidents Circle" status the treatment at large US / international airports couldn't be better. Always a free one-class upgrade, the car waits for you in the dedicated Gold line (in one of the first spots), no long walk, no waiting at the counter, no paperwork - just jump in, start the engine and leave. Usually the cars for PC members are brand new ones and in a pristine condition. Rarely more than a few hundred miles on them.
At smaller airports or at franchise locations the treatment varies a lot and PC doesn't matter much. You are less likely to get an upgrade and many franchise owners don't care much about status of their clients.
lejede bil i lufthavn, og sagde ja til at Hertz måtte fylde tanken op hvis nødvendigt ved aflevering. Afleverede en fyldt tank, og er nu blevet trukket for en optankning, mangen til dårlig service af et så stort firma skal man lede længe efter, at Hertz vil være sig selv bekendt!!!!l
I am very disappointed on the hertz staff at the counter at Orlando international airport that arranged my rental. I asked if ldw and lis was included in the rental and she said "no, only the mandatory primary insurance is included" then she mentioned something about no fault-rule in Florida and an additional 160 usd was needed in order for all costs in an accident should be covered. Now looking at the details in the contract I realised that ldw and lis was in fact covered. The additional charge was for personal accident, effects and road service. This was not what she told me. I contacted the customer service and have still not heard from them, but I received a confirmation letter that they at least received my complain.
I have used Hertz only once before, but I will never use them again.
Vi havde booket bil igennem ebiludlejning (udlejer Hertz) og fået en fin pris på den ønskede kategori bil, men da vi ankom til Bologna lufthavn var alle biler booket.. Vi måtte vente ca. 2 timer i lufthavnen uden at vide om der kom en anden bil. Efter ca. 2 1/2 times ventetid fik vi tilbudt en kategori lavere (hvilket vi godt kunne accepterer idet vi ikke kunne vide om den først lejede bil overhovedet ville dukke op.
Vi forsøgte gentagne gange at kontakte ebiludlejning via det på lejeaftalen oplyste nummer, men måtte vente flere gange a´min 15 min ventetid før at forbindelsen blev afbrudt.
Det lykkedes aldrig at få kontakt til en medarbejder hos ebiludlejning :-(
Bilen som langt om længe blev udleveret var ikke klargjort (d.v.s. møgbeskidt indvendig som udvendigt) og vindues visker/sprinkleren virkede ikke (Og ja der var sprinkler på)
Her efter ankomst tilbage til Danmark modtager vi så endnu en regning (beløb bliver automatisk trukket fra visakort) selv om alt var betalt inden afrejsen??
Vi kan under ingen og jeg gentager ingen omstændigheder anbefale at bruge ebiludlejning / Travel jigsaw eller HERTZ for den sags skyld!! :-(
I went out to Florida in October 2011 and rented some cars through Dial a Flight and then was told this was Hertz.
This was ok because I had always heard good repots of this company but the best was yet to come. I arrived in florida to pick up my car and although I was not previously advised I have to pay a deposit this was fine so we paid in cash and told that on return this would be paid back to us.
3 weeks later on return of the vehicles we were told that we could not have cash back and that it would be paid via check and would be with us within 14 dyas.
14 days came and went so I contacted herts and they informed me that I was infact miss informed and this was supposed to be between 14 and 28 days so again this came and went and then when I contacted them again they advised me that they did not have my address and this was absolute rubbish as it was where the car hire information was sent to as well as having a copy of my driving licence and me also filling it out on the agreement and it took them a further 7 days to do this.
After this I again had to contact them and instructed that If they did not refund my deposit which was $400 I would be issuing legal proceedings in order to obtain my money after saying this my money was in my account within 2 days but had to go through all this just to get my deposit back and no sorry for them taking so long.
Why does it say Opel Insignia in the price list, if it's not in the fleet?
In Barcelona, February 2012, I was upgraded to a Skoda Superrb and in Palma in April I had a Renault Fluence - both horrible bus-like, very boring and very little dynamic vehicles...
Next time I won't book, but check actual availability - and hopefully get a decently dynamic car...
I have been a Hertz #1 Club Gold customer for years, and enjoy a great service ... just showing up, collecting my car and off I go. However, it is not cheap, so once in a while I choose other options. A more competitive loyalty program would get Hertz more business overall.
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