Reply from Hertz
[REPLY]
- Reviews (7)
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- Christoph Jaeckle
- Kirkland, US
- 6 Reviews
If you have loyalty program status - Hertz is amazing!
With "Presidents Circle" status the treatment at large US / international airports couldn't be better. Always a free one-class upgrade, the car waits for you in the dedicated Gold line (in one of the first spots), no long walk, no waiting at the counter, no paperwork - just jump in, start the engine and leave. Usually the cars for PC members are brand new ones and in a pristine condition. Rarely more than a few hundred miles on them.
At smaller airports or at franchise locations the treatment varies a lot and PC doesn't matter much. You are less likely to get an upgrade and many franchise owners don't care much about status of their clients.
- lise rasmussen
- 4000, DK
- 4 Reviews
fylder benzintanken op 2 gange
lejede bil i lufthavn, og sagde ja til at Hertz måtte fylde tanken op hvis nødvendigt ved aflevering. Afleverede en fyldt tank, og er nu blevet trukket for en optankning, mangen til dårlig service af et så stort firma skal man lede længe efter, at Hertz vil være sig selv bekendt!!!!l
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- Farid Bonawiede
- 3 Reviews
The sales rep lied and sold me an insurance cover I didn't need
I am very disappointed on the hertz staff at the counter at Orlando international airport that arranged my rental. I asked if ldw and lis was included in the rental and she said "no, only the mandatory primary insurance is included" then she mentioned something about no fault-rule in Florida and an additional 160 usd was needed in order for all costs in an accident should be covered. Now looking at the details in the contract I realised that ldw and lis was in fact covered. The additional charge was for personal accident, effects and road service. This was not what she told me. I contacted the customer service and have still not heard from them, but I received a confirmation letter that they at least received my complain.
I have used Hertz only once before, but I will never use them again.
- Morten
- 9 Reviews
Booket bil ikke tilstede ved ankomst :-(
Vi havde booket bil igennem ebiludlejning (udlejer Hertz) og fået en fin pris på den ønskede kategori bil, men da vi ankom til Bologna lufthavn var alle biler booket.. Vi måtte vente ca. 2 timer i lufthavnen uden at vide om der kom en anden bil. Efter ca. 2 1/2 times ventetid fik vi tilbudt en kategori lavere (hvilket vi godt kunne accepterer idet vi ikke kunne vide om den først lejede bil overhovedet ville dukke op.
Vi forsøgte gentagne gange at kontakte ebiludlejning via det på lejeaftalen oplyste nummer, men måtte vente flere gange a´min 15 min ventetid før at forbindelsen blev afbrudt.
Det lykkedes aldrig at få kontakt til en medarbejder hos ebiludlejning :-(
Bilen som langt om længe blev udleveret var ikke klargjort (d.v.s. møgbeskidt indvendig som udvendigt) og vindues visker/sprinkleren virkede ikke (Og ja der var sprinkler på)
Her efter ankomst tilbage til Danmark modtager vi så endnu en regning (beløb bliver automatisk trukket fra visakort) selv om alt var betalt inden afrejsen??
Vi kan under ingen og jeg gentager ingen omstændigheder anbefale at bruge ebiludlejning / Travel jigsaw eller HERTZ for den sags skyld!! :-(
- Jayne
- Gloucester, GB
- 2 Reviews
Totally Unacceptable
I went out to Florida in October 2011 and rented some cars through Dial a Flight and then was told this was Hertz.
This was ok because I had always heard good repots of this company but the best was yet to come. I arrived in florida to pick up my car and although I was not previously advised I have to pay a deposit this was fine so we paid in cash and told that on return this would be paid back to us.
3 weeks later on return of the vehicles we were told that we could not have cash back and that it would be paid via check and would be with us within 14 dyas.
14 days came and went so I contacted herts and they informed me that I was infact miss informed and this was supposed to be between 14 and 28 days so again this came and went and then when I contacted them again they advised me that they did not have my address and this was absolute rubbish as it was where the car hire information was sent to as well as having a copy of my driving licence and me also filling it out on the agreement and it took them a further 7 days to do this.
After this I again had to contact them and instructed that If they did not refund my deposit which was $400 I would be issuing legal proceedings in order to obtain my money after saying this my money was in my account within 2 days but had to go through all this just to get my deposit back and no sorry for them taking so long.
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- Mikkel Lund
- Birkerød, DK
- 60 Reviews
Opel Insignia?
Why does it say Opel Insignia in the price list, if it's not in the fleet?
In Barcelona, February 2012, I was upgraded to a Skoda Superrb and in Palma in April I had a Renault Fluence - both horrible bus-like, very boring and very little dynamic vehicles...
Next time I won't book, but check actual availability - and hopefully get a decently dynamic car...
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- Gregers Kronborg
- 19 Reviews
Exellent service, but not cheap !
I have been a Hertz #1 Club Gold customer for years, and enjoy a great service ... just showing up, collecting my car and off I go. However, it is not cheap, so once in a while I choose other options. A more competitive loyalty program would get Hertz more business overall.
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