Hi, we love the table and chairs they look lovely in our kitchen.
We are not very happy though with the durability of the surface of the table it seems to be staining already from anything spilt on it and it is not wiping off properly. So the table looks dirty. I don't think it should be like this for a table we use everyday. The table top looks like it will need painting again very soon.
Also when the table was delivered the table and one of the chairs was slightly damaged. The delivery man made a note of this on paper and took photos but we have never heard anything from you regarding this.
Please could you come back to me about my concerns.
Firstly there were numerous issues with the delivery. Clearly the logistics team had not considered that the flat was in central London and therefore parking could be an issue. They kept calling me (wwho wasn't even at the property) to ask where to go, when I made suggestions they ignored them and then got the office to call me and ask where to park. This charade went on for almost an hour - a total waste of everybody's time.
Secondly and MOST infuriatingly. I purchased a king size mattress from another retailer as I have back problems and require memory phone which doesn't fit the kingsize bed you supplied the bedstead is slightly too small. NOT GOOD
Beautiful sofa. Well worth the wait. The colour (magnesium) is stunning. It's like someone put a teenie weenie bit of duck-egg in with the grey. Lovely. AND it decided to behave like a good Bagsie by fitting through all of our doorways. Great communication from the delivery people too. Thanks!
The only reason I give a 4 star is due to some concerns I have with the mattress. I purchased the Coco bed frame and firm mattress, which I love. The mattress though seems to shed some materials/hair like fur, I have contacted you about this and we are waiting to see if it settles down. I do have a few allergies so its concerns me a little, I think a thicker mattress protector might do the trick.
Apart from this the bed is very comfortable and looks gorgeous.
First, it is disappointing that the bed had a staple sticking out at the side. And this went to bleed my girl's knee. Shocking.
Then I wrote to them a complaining letter to say that there was a cut-staple left on the side of the bed and hurt my little girl's skin. They have never answered back to apologize or recognise their fault in the bed. For a company that seemingly trying to be customer friendly, I couldn't believe of their behaviour of silence. What a disappointment!! I will never buy their product and will not recommend.
The chest of drawers and matching bedside table arrived within the specified delivery slot delivered by a couple of very friendly chaps who unpacked them totally and took away all the packaging, without blinking!
Gorgeous pieces, beautifully made and look amazing in the bedroom, highly recommended all round.
a very professional service - great beds too, highly recommended
It's a lovely warm colour, solid and spacious. Lovely again!
I've enjoyed the whole process of renovating our house and loaf has been a big part of it! We have an amazing steel clever velvet smoke bed and it looks so spesh! I'm so chuffed and the mattress is really comfortable, it's just a real luxury at a really affordable price!
Deliverymen were great, arrived on time and were very careful not to cause any damage and assembled the bed robustly. The bed (Coco) looks great in the room but we are slightly disappointed with the mattress. It replaced our £250 Sealy mattress and so although we had not tried and tested the Loaf mattress (we live 150 miles away from your showroom) we assumed that for £645 we could be sure of a high standard product. Unfortunately we don't find it as comfortable as our old mattress, in particular the edges of the mattress are much softer than the edges not providing the same support. We obviously blame ourselves for not making the effort to get up to the showroom before ordering the mattress and would encourage anybody else to do so before placing their order.
We both love majority of the furniture that Loaf make and was very happy to discover that they look and feel even better than the pictures show.
The quality is impressive and worth every penny! We are saving up for more to add to our collection!
I stumbled upon Loaf during an internet search for the perfect couch and boy am I glad. I ended up buying a bed, a sofa as well as a rug and a mattress protector set. They are classy, tasteful, and comfy pieces from a company with an excellent customer service and efficient and polite delivery people. Oh! And great prices too!!! I am rarely completely satisfied with furniture companies in this IKEA age but Loaf is a refreshing exception.
The quality of my sofa, print & foot bug are absolutely wonderful!! The clever velvet sofa is a dream and so comfortable!! I spilled red wine on it the other day and it wiped off with so little effort - A huge relief!!!
The only tiny down fall was the delivery men were not the most helpful, We struggled to get the sofa in to my flat and I got the impression they just could not be bothered trying. I ended up asking them to leave it as they wanted to take it back to the warehouse and I found an alternative way for it to go in myself. I do however release this is a separate company and not Loaf at all. It would not deter me for any future buys or recommendations! Thank you :)
I ordered linen bedding and a pantry table with missy chairs, I love them all. It's a really small thing and may sound odd but the only thing I don't like about my table is that the elm top is painted on the underside. Service was great - delivery costs are way more than anyone else's though - especially if you're spending a lot of money to add another hundred pounds is a bit rough!
Really comfortable looks great, came on time, even constructed by the deliverers. Who could want more?
I was slightly nervous ordering an expensive piece of furniture over the internet - but I needn't have been! The sofa arrived ahead of schedule, the delivery was prompt and efficient - and I love it! A good quality sofa. (I also bought a mattress, which is also perfect - and well worth paying the extra to take away the old one.)
Really pleased with our new bed - both the quality and style. It was delivered almost a month ahead of the estimated delivery date, which again, was a very pleasent surprise. The delivery guys were incredibly effecient and pleasent to deal with. Having recently moved into a new house which we have had to kit out from scratch, we have used 5 - 6 different furnture companies, with Loaf comfortably being the best for service and products.
My bed looks amazing and feels really sturdy, it's a great quality bed (The Coco). I was kept informed of delivery every step of the way and it was delivered exactly to time. Easy to construct. Greater customer service. Thanks.
There was real attention to customer service and the company obviously makes it a real priority. I liked the informality of their communications too e.g signing off texts with 'love Loaf'. I'm really pleased with what I bought too.
We have been absolutely delighted with Loaf, from ordering to delivery of sofa. The products are amazing (I wish I could buy more!), and the organisation of delivery was great with a 2 hour time slot - much more convenient than other retailers. The sofa is amazing with a friend recently describing it as the holy grail of sofas - beautiful to look at and comfortable. A rare find!
We received our new bed and mattress 3 weeks ago and the whole experience was simple divine! We ordered a kingsize Louis as we have long drooled over the beautiful carving and I am delighted to say we are not disappointed! From the initial phone call to place the order, right through to the brilliant delivery men, the whole process was straightforward and easy.
We went for the firm mattress which is just lovely. I find getting out in the mornings so difficult...!
I would not hesitate to shop with Loaf again and have already showed off our purchase to anyone who's interested! Thank you!
The couch is nearly perfect, only reservation is the white tag at the back stands out against the dark fabric. As if have the couch in the centre of the room this doesn't look great. I am guessing the noise the sofa makes when people sit on it will go as it wears in and is no longer so new. Really happy with the look and fabric colour. The guys that delivered it were on time and very friendly. Would recommend Loaf.
I bought the Antoinette two years ago so I knew my new Luna would be well-made and good quality. I like its stylish understated lines and it looks good with my mix of vintage and new furniture.
Ordering and delivery efficient and timely.
Would certainly recommend the company.
Bought Berlin sofa and chair - they seem solidly built, very comfortable and are perfect for room we have sited them in. Delivery was early and delivery men careful, speedy and pleasant. My one concern is around wearability with the fabric we chose - small Biro mark (it was always going to happen) which I tried to remove by rubbing lightly with damp cloth has resulted in a slightly faded area. Probably did the wrong thing and should have sought advice and as ever hindsight is a wonderful thing.
Having tried loads of beds in showrooms and feeling frankly more confused than before I started, I decided to plump for a loaf king size bed and mattress. The standard mattress is perfect and the bed frame beautiful. Delivery was as planned and they even put the bed together and cleared up the packaging. Couldn't be happier!
Mmmmm I was sucked in by wonderful website which gave me the confidence to buy a mattress without trying it. Yup, I know my fault I should have tried it. I have never had such a pain in my neck/shoulders, thought I would get used to it but 3 weeks on and the pain is as bad as ever. Time for a new mattress ... and yes I will try it first!
I'm so happy with my new bed, i'v received it after a week and the lovely guy from the delivery company was so helpfull, he build it then cleaned everything after him. The only thing is that the bed came darker colour then in the photo on the website.But it does go with my other furnitures!!! Thanks Loaf
I'm totally delighted with my medium crumpet sofa in dark blue. Being the anxious type, I was starting to fret pre-delivery that it would be too squashy, too big, too blue etc. But I needn't have worried. It's absolutely perfect and easily fits one adult and one medium-sized child in lazing position (or the whole family sitting up!). The delivery men were prompt and efficient. Next on our list is the crumpet armchair.
We are delighted with our Loaf products... when they arrived....
Stock does not keep pace with demand and when a large order is placed including an out of stock item, the entire order is delayed. We ordered kitchen chairs together with an out of stock item in late July and the delivery did not arrive until early October - we were without kitchen chairs for that time which was very inconvenient and it was not possible to split delivery of the order.
Delivery is not "at a time that suits you" as the website claims. The delivery slots are on weekdays only (no possibility of weekends) and the time of the delivery (a two hour window) is only confirmed the day before the delivery. The late confirmation of the time of the delivery means taking a whole day off work - rather than a half day.
All that being said, the products are beautiful and despite the frustrations, we would and have ordered from Loaf again.
Sort out your stock and delivery Loaf and you would be the perfect home furnishings company!!
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