Loaf reviews

Loaf reviews

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Review by confirmed purchaser

I didn't think a sofa could be so comfy!!

Great choice, customer service and certainly comfy!!
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Out of stock...

The website experience is my biggest overall problem with Loaf. I waited nearly six months, obsessively checking and hoping a bathroom cabinet would be in stock. There were 3 I liked, but all of them were constantly out of stock.

"We're hoping to have more at the end of (next month)".

Finally, in December, one of them showed as in stock - so I placed an order. A week later, I got a call to say someone had beaten me to it - they were out of stock again - but there would be more at the end of January.

I decided to wait - I had already paid.

There was a manufacturer's delay which meant the cabinet was then delayed until the end of February, and then a shipping delay to the end of March.

I finally got my cabinet on Tuesday the 8th of April.

I did complain, and received a £25 voucher - but there's almost nothing on the website that a) costs that little and b) is in stock!

It's a real shame - the cabinet now it's here is lovely, and I do like the Loaf style. But I am very unlikely to order from them again.
Loaf

Reply from Loaf

Hi Kaye,

Thanks for your feedback and we're really sorry that your experience with us wasn't a great one. Hands up, we got it wrong! We're pretty strict about only offering products we're totally happy with and unfortunately your batch of bathroom cabinets didn't make the cut. We've got the design spot on now and we're working on how we can keep our customers posted about when new stock is arriving.

Thanks again for your comments and we're happy that your cabinet was worth the wait in the end.

The Loafers
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Review by confirmed purchaser

Excellent

The mattress, the best we have slept-on, arrived as scheduled and delivered to the room on the first floor in no time.
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Review by confirmed purchaser

Finally grown-up wardrobes

I have been searching for the right wardrobes for years, it's hard to get a balance between fancy French, dull contemporary and just darned over priced. These Fleur wardrobes get it right and they look beautiful, well made and the colour is just what I have been looking for. Thank you.
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Review by confirmed purchaser

Excellent service.

I'm very pleased with the chair, which has received lots of compliments. Service, delivery etc. was excellent.
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Review by confirmed purchaser

Very happy with bed, mattress and service

Had bed for over a month. It looks good and is solid. The mattress is very comfortable. The service was good and it was delivered on time. Very pleased.
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Review by confirmed purchaser

customer comes first!

We were very impressed with the customer care we received from the moment we ordered our delightful new bed and bedding. Everything was as advertised and came exactly on time. It has enhanced our bedroom and we love it!
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Review by confirmed purchaser

Quality product, stylish and at great price

I shopped around for ages to find a sturdy but stylish oak framed bed and all searches led back to Loaf. It arrived on time within a week of order and was put together within minutes by the delivery team. Its a lovely bed and comfortable to boot. Would definitely recommend.
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Fantastic from start to finish

We love all the furniture we've bought from Loaf over the last few weeks (we keep going back for more!) - our coco bed and Oscar sofa are so comfy. Their service has been great throughout, especially when the team went the extra mile to find a courier to get our mattress to us in time for my parents to visit. The delivery company have also been fantastic- polite, friendly and on time. We couldn't be happier.
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Review by confirmed purchaser

Product's pretty good - getting it was hard work!

When you're spending a reasonable amount of money on sofas - which you have to pay for up front - you'd expect to be informed if it wasn't going to be delivered within the time frame initially indicated!
Disappointing customer service after the initial call to confirm a web order! I tried a couple of times to find out when the sofas would be delivered but all I was told was that I would get a call from the delivery company - I got a call in the 7th week (Thursday) & delivery didn't happen until the 8th - (no other choice of day during the 8th week) & then when I told them I would have a problem with the delivery date (depending on the time of delivery) they said I'd be able to change it when I got the two hour delivery slot - so I waited for the confirmation - of course the slot was the only time I was struggling with & of course I could absolutely not change it! If the delivery date didn't suit me I'd have to contact Loaf again! Poor.
The sofas are about what I expected - didn't exceed my expectations (previously owned sofas from Heals for 11 years - these won't last that long!)
& then I received an email asking me about what I think about the product before I'd even sat on them - with a sign off appropriate to someone who'd ordered a bed! - wasn't best pleased!
Loaf

Reply from Loaf

Hi Carolyn,

Thanks for your feedback. We're really sorry that our lead time was slightly longer than expected. We try our best to make and deliver within 7 weeks which allows us time to lovingly create and carefully deliver our sofas. We're moving our delivery to some new chaps in the next month so hopefully we'll get it spot on next time!

We hope you enjoy loafing on your new sofas!

The Loafers
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Review by confirmed purchaser

Love the bed style, good delivery, good quality

Would be 5 stars, but the mattress has a damp smell to it, that after 2 weeks still hasn't gone. Bit irritating when everything else is so good.
Loaf

Reply from Loaf

Hi Joanna,

Thanks for your feedback, we're really pleased that you love your new bed. But we're sorry to hear that your mattress isn't spot on. One of our Loafers is on the case to get this sorted for you.

We hope you enjoy snoozing in your new bed!

The Loafers
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Review by confirmed purchaser

The whole experience from start to finish has been great!

I bought a beautiful Bagsie Loveseat in clever velvet. The sofa is solidly built and very stylish.
When I went to the showroom I had lots of help from the shop assistants who could advise on fabrics and styles confidently.
The sofa arrived within the time frame suggested and I got a call from the delivery company 15 minutes before!
Will definitely buy my next sofa form Loaf!!
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Review by confirmed purchaser

Men of many parts.

Unfortunately the two delivery drivers had not received my message that we lived in a very awkward place with an extremely steep, narrow road leading up to it, so they had arrived in a HUGE van with my bed. However, all was not lost as the driver - with great difficulty and immense skill - managed to back up and turn to ensure the safe delivery of the bed.
They were equally helpful once we had got the bed safely into the house, as I had not managed to get the old bed moved out of the way and they dealt with that too.
Grateful thanks to them both.
The moral of the story is - Please could all instruction to the drivers be written on the front page of the delivery note as they had not turned up the back page where the instructions for a small vehicle were, in fact, written.
Loaf

Reply from Loaf

Hi Elizabeth,

Thanks for your review, we're thrilled that our delivery chaps got your bed safely to you in the end and were helpful. Your feedback is really handy and our delivery notes will be clearer next time.

Happy loafing!

The Loafers
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Review by confirmed purchaser

Love my big bed!

We bought a Coco bed in super king when we moved house - its been the best thing we've bought, we love it. Can't say anymore. Would recommend to anyone!
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Review by confirmed purchaser

Fantastic service.

Helpful, organised, friendly and accommodating.

Thank you very much. I would definitely recommend.
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Review by confirmed purchaser

Lovely bed; reliable delivery; excellent all round.

I ordered my bed and it was delivered a couple of weeks later as arranged. It is really lovely - thrilled. The delivery went smoothly and the bed was assembled quickly.
No problems with it. Excellent service all round.
Many thanks
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Review by confirmed purchaser

Looks fantastic luxuriously comfortable love seat

Bagsie. Love seat is fantastic. Is wonderfully sumptuous and fantastically comfortable and looks brilliant in our sitting room. The guys delivered it when they said they would. No complaints whatsoever!
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Review by confirmed purchaser

I have never known customer service like it. Incredible (in a good way)

If you haven't ordered from Loaf before, now is the time. You won't be disappointed
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Review by confirmed purchaser

Gorgeous Mimosa headboard

Lovely friendly people to order from and a very lovely headboard that was worth the wait and the steep delivery costs.
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Review by confirmed purchaser

Didn't quite meet expectations finish wise!

After an impeccable communication and delivery from the team at loaf, there are a few things I would like to note about this table.
It is lovely and solid but the finish on the table top is not what I expected. Rather than the deep, warm natural lustre and texture in the sample photo online, the distressed grain and lacquer looks plasticky and dull. The regular v-groove routed into the tabletop is also an unnecessary addition in an already busy finish. Just my personal opinion, but thought I'd express them anyways for those people considering the pantry table..... Thanks
Loaf

Reply from Loaf

Hi Simon,

Thanks for your feedback, we're chuffed that our delivery and communication was spot on! We're sorry that your table isn't 100% as you expected. One of our Loafers has given you a buzz about this and we've had a chat with our Head of Creation so that we can get it right in future.

Please give us a buzz if we can help with anything else.

The Loafers

Loaf

The new name for The Sleep Room!

Snug sofas, beds and bedroomy furniture online. We're cheaper, faster and less hassle than the high street. We can deliver your bed or sofa, install it and take away the packaging. And we'll refund you in full if you're not happy.

Visit Loaf

Contact us

Write to: awake@loaf.com
Call us on: 0845 459 9937
We live here: Unit 22
W10 6BD London
United Kingdom

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