please stop making nice things and being so nice along with it!
We just love our bed (Frenchie king w' firm mattress). It's the single best thing I've ever bought. Delivery was no problem.
I quite like my sofa (medium crumpet), but am a little bit disappointed: the seat cushions seem too flat and need constant plumping up - which we didn't notice in the showroom. It doesn't seem as comfy as the showroom one was. (But it's still v pretty!). Arrived separately from the bed - the delivery guys were v patronising. Also - suggest they bring their own tools if they need them (to remove and attach sofa legs), and not make a massive fuss about the quality of mine.
V pleased with the mirror (Venice - large). Except the chain broke while we were hanging it (!), which wasn't ideal. Replaced it with some tough twine, but would expect it to be a bit more hardy.
Customer service = v good indeed. Everyone (except the second lot of delivery peops) were super lovely and v nice indeed. Now please stop making nice things - there's no more room in my house for them! :)
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Thanks for your lovely comments but we're sorry that we didn't get absolutely everything spot on. We've had a chat with our delivery chaps as without a doubt they should have been carrying their own tools and patronising is not at all what us Loafers are about! Your new sofa should settle down and get even comfier with time, a bit like a new pair of shoes! If we can help with anything though please just give us a buzz on 020 8968 8843. We hope that your mirror is now hanging up nice and sturdy and looks great. We're sorry about the chain!