From the phone call to confirm the order to the delivery drivers assembling the bed and taking away the rubbish, the service was excellent. I would totally recommend Loaf and would certainly use them again.
Thrilled with new Darcy bed - it looks stunning and is very solid; saved a bit by buying a "Bump & Bruise" bed - no signs of any issue, cosmetic or otherwise. Good, efficient service - kept up to date on the order status / delivery (by Loaf and then by the delivery team on the morning of delivery). I wasn't in when the bed was delivered - apparently it was up in our room and made in about 10 mins, all rubbish taken. It can be a worry to buy such items online without trying them out first, but we would definitely buy from Loaf again (will have to start saving!). P.S. This is the first time I've ever bothered to do a review!
Our new sofa is so comfy we all fell asleep on it on the first sitting.
The fabric is great quality, the wee wooden legs are beautiful and the massive cushions are perfectly dense and lovely. The depth of the seat, which is massive, is a real winner.
I'm not precious about furniture at all but balancing our drinks on the arms is a habit of the past and whoever is first to accidentally sit on a malteser on that seat is going to feel immense shame.
We initially spotted the bed we were after on the loaf website, but we were uneasy to purchase such a large item over the Internet without physically seeing it first. Thankfull loaf have a physical showroom that we visited and the staff were very helpful answering all out queries. We ordered the bed the day after I've the Internet. We did note that there were a few negative reviews regarding the deliveries, but apart from the guys turning up earlier than they initially said they would, all was perfect. We would definitely recommend loaf to anyone.
REALLY delighted with our Darcy bed and mattress. Makes the room look brilliant and very comfy too. Getting really good nights of sleep and waking up refreshed but not wanted to get out of the lovely bed!
What a joy to finally deal with a company that communicates with the customer, that there are friendly people you can actually talk to and know the products, that keep you in the loop re your order, that things are delivered on time (early in my case), and that the final product is just splendid. The pricing was VERY important to me, and you beat everyone hands down. Quality of the product is outstanding. Cant wait to order more. Thank you.
Service was excellent. Communication regarding my order and delivery was great, i especialy liked how down to earth and friendly the communications were. Deliver guys were graet, so polite. All in all very impressed! just need the side cabinets now.....
We bought the crumpet sofa and an extra firm mattress and couldn't be happier with our purchases. Great service and delivery - and the products are top quality.... we're now saving up for more Loaf goodies!!
The service has been great from order through to delivery! And the quality is really amazing for the price! Thanks so much :)
i bought a super king Claude bed, and it arrived within a week and was assembled before my very eyes
Loren loves her new bed. Wakes up like a princess every morning.
Hi, I am very happy with my chair, chest of drawers and ottoman. The mango wood bed looks great too, the only disappointment I have with it is that it still creaks when you sit or lie, or turn over in it. I thought it would settle, but there now seems to be no change. Kind regards, Karen
We ordered a stacking day bed from Loaf. It arrived, but was very poor quality with several cracks It was the last in stock of a discontinued item. They offered a discount off the replacement (similar, but different wood, different origin country), but since we'd placed the order this had inexplicably gone up £145 in price, which meant we would have to pay £70 extra for the inconvenience. I pointed the price rise out to the customer service rep but she told me it had always been that price (basically insinuating I was lying), and was more expensive because it was higher quality. This surprised me because before placing the original order I'd rung up and queried the difference between the two - no difference, apparently, just the colour of the wood. Not impressed. They have a great website and very friendly staff but scratch the surface and you get nicely designed but poorly manufactured and massively overpriced mass produced junk, and customer service which isn't as good as it makes itself out to be.
It is very surprising to me that this company gets about a third more reviews on this site than John Lewis....
From start to finish Loaf were helpful and professional. The bed was delivered on time and put together quickly with no fuss at all. It's a gorgeous bed and very comfy mattress. Really reasonable price for such a high quality product. I don't expect to ever have to buy a new bed but if I did I wouldn't hesitate in shopping with Loaf again.
When we were choosing the heardboard , we received super guidance from the Loaf team.
The delivery came on time & the delivery chaps were charming & helpful about assembly
We love the headboard, it's exactly as described & we wholeheartedly recommend Loaf to anyone - they give the sort of service we thought nad disappeared!!
Wardrobe is perfect and fits so well with my loaf bed. I love the deep drawer at the bottom, it is so useful.
A good service- the delivery company were excellent- straightforward and responded well to the fact we live in a remote, hard-to-get-to area. The only issue might be the the corner unit purchased, and oscar corner sofa, is in fact 2 units pushed together with no means to join them. Perhaps this needs addressing in the design? Other than that good service and a quality product.
We ordered the zinc top table to join us in our 19c cottage and it's right at home amidst some exposed brick and wood panelling. Just the right mix of contemporary and robust quality for a busy kitchen.
Great service too from Loaf - the delivery guys were spot on.
We weren't sure whether to believe our neighbours when they told us about Loaf (or Sleep Rooms, as was). Like us, they had trawled through John Lewis, Harrods etc and become totally bemused with the costly offerings, only to discover that Loaf provided really comfy beds at a fraction of the cost. We are so glad we listened. We are now in our second month of blissful sleep and couldn't be happier. Loaf service is also first class and exceptionally friendly. Thanks so much for a great experience!
They bed is lovely, comfortable, and it was put up very quickly. However, this is the only furniture store I have shopped with that offers NO choice of delivery day, and charges £45 for it. I do wish it had been stated very clearly, before going to check out, that Wednesday was the only option. It seems very strange to me that delivery is so expensive, and so limited, when I have never come across another store that does not offer delivery date options, if not, the date of your choice.
Very pleased with my mouse, badger and squirrel or should I say my 3 year old is!!
Very well built and absolutely love the colours - I know it will last him a lifetime.
I had been searching for well over a year trying to decide what to buy him but once I saw Loaf I didn't look at anything else - thoroughly delighted with it!
Great customer service aswell, kept me informed at all times.
I had seen this table in your showroom before considering purchasing it. My husband and I were after a dining table with a difference, that would have an industrial look to it but still look elegant and this fits the requirement perfectly. We are so happy with it. In addition, the delivery guys that delivered, not only this table but also the chrome bed I ordered were fantastic. I am an interior designer and I will certainly be recommending you. Thank you loaf.
very happy with the service and I have recommended to Loaf to friends before. The only slight niggle I have is that to get the mattress in the lift the drivers folded and strapped it, which I believe could have damaged it. They could have taken it up the stairs. Other than that, very happy.
Very happy with it - one or 2 small marks but I am assuming this is part of the character or the piece.
Only comment would be there was quite a wait for delivery - the item was in stock ready to go but then because delivery so busy had to wait few weeks for it.
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