I purchased a T500 Still from Richard at Love Brewing last year, bearing in mind I live in France I received the Still THREE days later. I have also purchased several other items and had them shipped to a UK address all arrived within days. Last week I had a problem with the Still ( my fault ) I phoned Richard and he solved the problem right then over the phone. Nothing is too much trouble for this guy. I wont be buying any home brew products from anywhere else. 10 out of 10!