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Loving Apartments reviews

Good
8.6 out of 10

62 Trustpilot review(s)
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  • Reviews (62)
Loving Apartments Limited

Stayed there with friends last time, booked my own this time.

Loved the apartment so much when i stayed there with friends that i booked it for my next trip. Booking process was smooth and fast. Looking forward to staying there again on my upcoming trip!

Loving Apartments Limited

Smooth booking and pleasant apartment

Just returned from a weekend in Paris. Myself and my two kids had a lovely time. The person who met us at the apartment was great and gave us useful information about the area. Booking the apartment was quick and easy, and the company was very attentive to my questions.

Loving Apartments Limited

Review by confirmed purchaser

Great location!

Very clean, comfortable and cozy. Great location with lots of places to eat and drink near by. You can walk to all the wonderful Galleries and Museums in minutes.
In my opinion the apartment could use a bottle opener, coffee plunger and better water pressure in the shower. And toilet water keeps running so should probably be fixed.
It can be noisy in the streets below on weekends.
This is worth knowing : you need to pick up the key from different location which is about a 10-15 minutes drive away.
Loving Apartments are very helpful and
we had a great time there and would come back.

Reply from Loving Apartments Limited

Thanks very much for your feedback Karla. We will ensure that we pass this information onto the apartment owner. Many thanks
Loving Apartments Limited

Review by confirmed purchaser

Easy to use and fast updates!

A breeze to browse and book! A+

Loving Apartments Limited

Review by confirmed purchaser

Nice people but needs to be btter explained that you are on your on while stayingin one of the properties.

Well the people where very nice. I dont knowwhy they even answer the phone all the time because after hours no questions can be asked. Just close the phone lines.Much more frustrating when the hours are world apart. when I needed an answer I could only get someone to take a message. The site was recommended by a friend but if you are not an experienced traveler to the destination one of these properties is not for you.I needed a place for 4 people and most hotels do not take more than 3. Seemed like a good idea but not a clear enough understanding of how it works even after redaing the small print.Ex. How do I enter the property? Well after booking we will send you the information. The information said this person will meet you and you need to call them when you get into the airport.How do they think you are going to call in a foreign country with no phone. By a calling card and borrow a phone? You cant get all the info you need just booking on line.

Reply from Loving Apartments Limited

Thank you for reviewing your experience with Loving Apartments. We do operate an out of hours message taking service as we believe enabling our guests to leave a message with a real person rather than an answer phone gives a better service. As soon as our office re opens we answer the messages as a priority. We also operate a 24/7 emergency line for any of our guests currently staying with us, so they can get hold of us any time of the day or night. In regards to the check-in process and meeting your apartment greeter, this is explained in detail on our 'Your Questions Answered' page that is accessible from anywhere on our website. Many of our guests opt to use a pay phone on arrival at the airport, or a mobile they bring when travelling. Thank you for your review, and we do hope that you consider an apartment again in the future.
Loving Apartments Limited

Review by confirmed purchaser

Good services

Very responsable for there services.

Loving Apartments Limited

Review by confirmed purchaser

Very easy to work with

attentive to my needs. Great response time.

Loving Apartments Limited

Review by confirmed purchaser

So far, so good

The website was clear and easy to use, and the reponses to my questions came quickly -- with one exception, when it didn't come at all and I had to write again. But I'm very pleased with the agency so far. We'll see if the apartment is ready and what it's like.

Loving Apartments Limited

Review by confirmed purchaser

Great apartment - not very accomodating though

As far as the apartment is concerned, it was nice, clean and spacious.

Only gripe I have is that when we got up the Sunday morning my partner was quite ill (and no, it wasn't a hangover!). We requested if we could stay for ONE extra hour, which we could of...at an extra expense of £70!!!

Loving Apartments Limited

Review by confirmed purchaser

Great apartments, great website!

Great website - very easy to search for properites, and very easy to see if they are available when you want them. I also used the 24hour reservation facility, while I checked with all my friends that they were happy with the place I'd chosen. The staff were friendly and helpful, and returned my calls and emails very promptly adn politely.

Excellent service!

Loving Apartments Limited

Review by confirmed purchaser

First class booking service

The website is extremely user friendly with some great photos,The booking process was very smooth and easy. The apartment was confirmed within 4 hours of my request and all information was clear. I then sent an email which was answered in just over 2 hours.

If only all service was like this!

Loving Apartments Limited

Review by confirmed purchaser

Excellent

The website is very clear and easy to read. Full descriptions of the apartments with all information required.And once selected, the booking was confirmed immediately

Loving Apartments Limited

Review by confirmed purchaser

Efficient but a little impersonal

Upon confirmation, it was revelaed that the key pick-up is from a different location not very close to the actual apartment. This is inconvenient and was not diosclosed at any stage of the booking process until final confirmation.

Reply from Loving Apartments Limited

Dear Suprio, thank you very much for taking the time to review your experience of Loving Apartments. We do strive to always give the appropriate information required when booking an apartment, in regards to any additional apartment charges, or check-in information. The alternative check in address for apartment ref: 4215 is stated in the 'Additional Booking Conditions' section of the description page. We do hope that you have an enjoyable trip to Prague. Thanks again.
Loving Apartments Limited

Review by confirmed purchaser

Excellent service, inmediate answer

This is the second time we book an apartment with them. Strongly recommend.

Loving Apartments Limited

Review by confirmed purchaser

One of the better organizations

Good selection of properties. Poor sometimes misleading map and location system. Efficiently run.

Reply from Loving Apartments Limited

Dear Mark, thank you for reviewing Loving Apartments. We appreciate any feedback in regards to the accuracy of our online mapping system, and regret to hear that you experienced issues using this feature. If you are able to provide some information on any inaccuracies you encountered we can investigate this, as we are always happy to look at ways to improve our service for our valued customers.
Loving Apartments Limited

Review by confirmed purchaser

Professional

very user friendly, fast and simple

Loving Apartments Limited

Review by confirmed purchaser

so far, so good! :)

I had a problem with the link for making a Loving Apartment booking - so I emailed them for help. Sara called me, long distance, that very evening to make the booking over the phone with me!! Very impressive. Sara spoke very good english and was very helpful - I feel very comfortable with having made my booking and paid my deposit with Loving Apartments, and am quite confidant at this point that my arrival and check-in will run smoothly and without any problems when I get there.....

Loving Apartments Limited

Review by confirmed purchaser

The booking process was straightforward and secure.

The website is one of the better ones I have used when looking for rental apartments. I did telephone and ask why the lounge furniture in the 3 bedroom apartment I wanted to rent did not accommodate 6 people. I received no answer, which indicates there maybe a lack of customer service. We shall see when we actually stay in the apartment.

Reply from Loving Apartments Limited

Dear Gregory, thank you for taking the time to review Loving Apartments. After investigating this query it seems that one of our representatives Sara did give you a call back and left a voicemail. She explained that the lounge furniture configurations in an apartment tend to accommodate the number of guests that the apartment sleeps comfortably in the bedrooms, which in this case, is 4. There is then a selection of chairs dotted around the apartment that can be used for the additional guests staying on the sofa bed. I hope this answers your query, but please do get in touch if you require any further information. Thank you
Loving Apartments Limited

Review by confirmed purchaser

It was easy to make my booking.

I haven't stayed yet, but am feeling confident after the efficiency of the booking process.

Loving Apartments Limited

Fast and easy reservation/booking process.

The process was quick and timely and completed in one day without any hitches at all. Would highly recommend.

Loving Apartments Limited

Stress Free

My husband and I (senior citizens) have previously used the services of Loving Apartments. Any apprehension we may have had was quickly erased. All our questions, no matter how frequent or trivial, were answered to our satisfaction. The experience contributed most positively to our successful holiday.

Loving Apartments Limited

A superb option for visiting a new city!

The Loving Apartments team provide prompt information and confirmations and the process is problem free. The greeter system is great. I wouldn't hesitate to use them in any city where they have available apartments, but my experience has just been in Amsterdam.