Luggage Express reviews

Luggage Express reviews

Excellent
9.2
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
29 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

As Good As It Gets

Ordered Saturday - Received Tuesday am.
Good Price, well packaged, reliable and accurate information, excellent service.
Couriers gave an accurate one hour delivery slot.
Would definitely use again and recommend.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent Customer Service

Very impressed with the customer service from this company. Telephoned me to check delivery date, kept me informed about delivery itself via email, excellent price. Item arrived the next day. Would buy again from this company without a doubt.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great experience making buying online a pleasure

Wow, great service!! From ordering online to receiving the item, kept well informed with great communication, courier experience was also very good. Item received was as good as expected and was very well packaged, many many thanks.

I will definitely use this company again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Fastest Delivery Ever!!

Couldn't believe how quickly our items from this company were delivered - less than 24 hours - wish the planes we take the luggage on that we bought from them were as quick
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

You Don't Need to be Super Rich to Travel with Confidence and Ease

I've been using Luggage Free for several years now. I don't know what I would do without them. Once, when my husband was traveling on his own for the first time after a severe illness, we sent his suitcase on ahead. All he had to do was get on the plane, hands-free and his case was in his hotel room when he arrived. Another time we were going to two completely different locations requiring opposite wardrobes. We took the first set with us and sent a second set ahead to the next stop. When we left the first location, we sent those cases home, arrived at the second stop with appropriate clothes awaiting us! I could go on and on, but everything always arrived ahead of the estimated time, in perfect condition, and all so easily arranged. And you don't need your own private jet to do it!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

great product and delivered fast

I made contact to say I wouldn't be in when the case as delivered. I received a prompt response by email giving me options of how my case could be delivered.
Thanks very much.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

The best Luggage company there is on this Earth

Amazing company which is of the best of the best and I love its help.
I ordered my luggage in the morning and it got delivered by end of play same day at no extra cost.
I am so happy about it that I should let others know if you are thinking of buying anywhere else, you should give luggage express a call first than think of anything else.

I love Luggage Express.

And Thanks to them for a super excellent service.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

SUPERB SERVICE!

What amazing service, I ordered some Antler luggage on Monday morning - Luggage Express was the cheapest I could find - and the luggage ARRIVED MID DAY ON TUESDAY!! Beat that? Unbelievable service, top quality goods.

I cannot recommend this firm highly enough - they are superb.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Top class 5*

Best internet order firm I have ever had the pleasure of dealing with. Website allowed me to compare products which I used cheekily a planned to find my final choice elsewhere as cheap as I can and blow me Luggage express came the cheapest too.

Postage/Packaging and Delivery time were second to none.

Quality of service and product are amazing
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Fantastic service, definitely recommended

Brilliant service, great prices, outstanding communication and unbelievable good delivery by DPD. A pleasure to deal with - a pleasure indeed thanks to Carmen, who is a credit to this company. I will return to Luggage Express as first port of call anytime.
I note that the few negative reviews are very historic - my experience was outstanding.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

A great price and a great service

Having done my research on a new suitcase I chose an Antler and looked for a supplier. Luggage Express provided the item at 30% off the list price and with free delivery. I made the purchase and have been delighted by the responses and the product. I have been kept up to date throughout the order and delivery process and since. If all internet retailers behaved in such a proffessional way I wouldn't be writing this review but credit where it's due, it's just a shame that this type of product is only purchased rarely and therefor I might not need their services again for many years. I'll spread the word though to anyone thinking of upgrading their own bags.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Very Speedy Delivery

Ordered small cabin antler suitcase for my daughter.
Arrived two days later. lovely colour, superfast delivery service.
Will definately be back to order from this excellent company.
Alison F Burrows Scotland
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Brilliant Company Will be ordering again

I ordered a large suitcase the design of which I have been looking for for a while. It was very fast delivery and the case was packed really well. I would recommend to anyone and will be ordering again soon.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent, excellent service

I placed my order on the 31st Dec and my suitcase arrived on the 2nd Jan. fantastic service. Carmen from customer service was fantastic. Would thoroughly recommend buying luggage from this site
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent service

I was very pleased with the exceptionally good service I received from Luggage Express. I ordered an Antler lightweight suitcase which arrived in 48 hours and within the 1 hour delivery slot. Although delighted with the suitcase I had misjudged the size and would require the larger version of the same case. Carmen at Luggage Express was extremely helpful giving me all the information I needed to return the case for exchange. The larger suitcase was delivered within 24hours and was perfect for my requirements.

Great set of luggage scales too. I would definitely use Luggage Express again!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Exceleent Service at a Very Good Price

I purchased 2 Antler Suitcases at the cheapest price I could find. They arrived very quickly and the delivery time was set to within an hour, which I found enormously helpful.
Would definitely use this company again!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

First Class Service

I ordered a set of Antler Duolite luggage on a monday evening. I was attracted by the competitve price. The next morning I received a telephone call querying my delivery address - I had mistyped the postcode. How many firms take the trouble to cross check the details? I then received an email advising that delivery would be at midday on wednesday. Guess what? A well packed parcel arrived at midday on wednesday exactly as the email had said. How often do you get service like that theses days. A pleasure to deal with Luggage Express
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Luggage express saved the day!

I wanted a Trunki Boostapak for my son for holiday and I ordered one from Amazon despite them being out of stock thinking I would stick to a company I know. However, a few weeks later and only 1 week to go until holiday the Boostapak was still out of stock so I decided to cancel my order and try elsewhere! Luckily I stumbled across Luggage Express and luckily I didn't see the bad reviews as it would have put me off but with my experience I can't recommend them enough! There was plenty of communication - an email to confirm order, one to say when it is due, one to say it had been dispatched and another one on day of delivery to confirm what time it would arrive. Item arrived on time and was even better than expected. There was even a little freebie padlock in the box - how thoughtful! I ordered the item on the Friday and it arrived here by monday.. so no more fretting for me! Thank you Luggage Express! :)
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent

Easy ordering and best on line price I could find. Cases arrived via tracked courier very fast. Excellent all round and electronic scales and extra padlocks to boot!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Good Service

We ordered a Samsonite case at a significant discount to shop prices. the order was fulfilled quickly and the delivery tracking information was exceptionally good. The case arrived in perfect condition. i hadn't read the negative reviews on the site before ordering or I might have had second thoughts.

Luggage Express

Leading luggage brands at fantastic prices

Luggage Express - your one-stop luggage and travel accessories shopping solution. We bring you the leading brands and their latest releases at the most competitive prices.

Intuitive Website

Our website has been designed to allow you to compare products so you can effortlessly compare and choose products that best fit your needs. We offer a range of brands from luxury to cost competitive options so you can be sure we will have an option to fit your needs and budget.

We offer everything from hand luggage / cabin suitcases

Featuring Leading Brands

We are proud to offer leading brands including:

  • Rimowa
  • Antler
  • Carlton
  • Victorinix
  • Delsey
  • Eminent
  • TravelPro
  • Picture Case
  • Rock
  • Trunki
  • & many more

Extensive product range

At Luggage Express, we pride ourselves on selling quality goods at competitive prices. With over 20 years in the luggage retail Industry , we understand what our customers need and ensure we keep up to date with trends and ever changing airline restrictions. We stock both hard and soft, 2 and 4 wheeled luggage. We have a vast array of carry - on luggage to suit all tastes and budgets. From extra light weight holdalls to heavy duty Trunks and Cases, we can cater for all your needs.

Next Day UK Delivery

We are happy to offer Next Day UK Delivery on all Luggage Express purchases through DPD who provide you with the option to choose your preferred delivery time window. If you need something to be delivered Same Day within the London area that can also be arranged – just let us know!

Friendly Customer Service

Ensuring we provide you with a thoughtful and friendly level of customer service is important to you, and we are available to answer any queries you may have about our product range Monday to Friday 9 – 5pm by phone or email. If you have a particular request just let us know we’d love to help.

About Luggage Express

Luggage Express is part of the Excess Baggage Group of companies with 20 years of luggage retail experience trading from London's Gatwick & Heathrow Airports. Luggage Express was developed as our online offering to cater to customers who wanted to purchase luggage online.

Visit Luggage Express

Contact information

Call us on: 020 8324 2007
We live here: 4 Hannah Close
NW10 0UX London
United Kingdom

Category

Luggage Express is ranked 21 out of 31 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.