Madfun reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

ordering fine, customer service questionable, dubious delivery

My review will sound very similar to a couple below and i wish i had found this website prior to ordering, may have made me think twice.

Ordering went fine, people on phone friendly, order received fast and on time.

When box opened thats when things started to go downhill, two corner sections had been broken (guess it was dropped/rested on one edge at some point). On contacting the company by phone was told to email photos. As it was getting towards Christmas some urgency was asked for as it was a present for my parents to give to their grandson. Sent photos and got a reply to say they would send photos to the warehouse and get back to me. I emailed the next day for info, no reply, emailed the next day, again no reply!!!! So i rang them and got told it would be chased up, that night got an email to say it was picked up and would be delivered on monday (23rd). It wasnt!!!!

Rang up the delivery company and after a while (i wasnt given a tracking number, just a phone number) was told they had passed it onto another delivery company so i got another phone number. Rang them got told it wasnt gonna be delivered until January. It did come and undamaged this time, just decidedly too late to give as the intended christmas present.

Any company can take an order, your money and get an item sent to you. Its how a company deals with issues that makes a good company and i feel this was inadequate.
    TrustScore 7.7 / 10
    104 Reviews

    Reply from Madfun

    Hi Mark

    I am ultimately responsible for fulfilling your order and it appears I have failed.

    When presents from Father Christmas are at stake there should be no excuses. Regardless of how the situation has arisen, I have let you down. I have three kids, I know what it’s like, it makes me feel so bad when we fail to fulfill orders in time. It’s usually the carriers that have let us down but I’m happy to offer you a goodwill gesture refund on your order. I know this won't save Christmas but I can only try to make a bad situation slightly better for you.

    Please accept my apologies for the inconvenience this has caused.

    I look forward to hearing from you.
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