I purchased a Jumpking Max 12 (JKMAX12) trampoline from Madfun and the whole process was efficient and fast. Trampoline was accurately described and with a great price of £179.99. Assembly was very easy and it took me less than 2 hours from start to finish on my own.
I bought a TP trampoline from this site a few weeks ago. It arrived really quickly (two days after ordering). When we put the trampoline up we noticed that a bit of the stitching around the net zip was coming apart. I was a bit apprehensive about how this would be dealt with but they were fantastic. They immediately got on to TP on our behalf and a new replacement net was with us within 10 days. Cannot fault this site, and the trampoline was a lot cheaper than elsewhere.
Ordered Plum 8Ft Magnitude trampoline for Christmas. The whole process was very straight forward. An e-mail confirmation when order placed. A telephone call to arrange delivery. Delivered on day and within time arranged. Only concern was packaging was damaged and could not fully inspect contents. This was down to courier though. Luckily on further inspection all was fine. This was the second trampoline we have ordered over the years and must say really impressed with the quality. It took two of us, nearly two hours to put together, it the enclosure that takes the time. We have had the trampoline three months now, it is used pretty much everyday in all weathers by my 6 and 8 year old and so far really happy, no tears in net and still looks like new. It was worth spending the extra on this plum trampoline.
Ordered a slide yesterday and was told it would be around three days delivery. However , the slide turned up this morning! Talk about speedy delivery. I am well impressed with the great customer service, speedy delivery and quality of the product. Fantastic!
I purchased the Mightymast - 4ft Whirlwind Air Hockey Table for my children for Christmas. I am very disappointed in the quality of the product. The construction is fair for the price however the table top is not smooth enough to slide pucks (some of the holes on the table top are not even punctured through the full depth of the top)and the fan motor is so weak it is only capable of blowing air through the center section. Even using the strength of an adult the puck certainly does not glide the way it should. Had this not been a present from santa which I spent Christmas Eve building I would have returned asking for a full refund. The kids have played it for less than 30 minutes because it was so disappointing and wonder why Santa would send them something so poor. I still have the packaging and would appreciate a response. Delivery was good.
Ordered a Jumpking 10 x 7ft oval trampoline with circus tent before Christmas - website / service & product were excellent! I was a bit worried as ordered well before Christmas but didn't build it until Boxing Day, but everything went as smoothly as things can when building something like this & nothing was missing or damaged! This is a fantastic trampoline, big enough for a few kids to jump on at once without landing on top of each other, but no where near as intrusive on the garden, it fits in really well! The quality of the trampoline mats / frame etc are better than I expected, it's really sturdy & doesn't sag at the top! Most importantly it made my daughters christmas....her & her friends have spent hours out there in all weathers! Haven't tried the circus tent yet as its been too windy but it looks great! Thanks for a great product & problem free delivery.
We ordered a trampoline off them before christmas 2012 and as of the 4th Feb 2013 they have still not collected or refuned us due to the fact the the tramoline was broken and faulty. This was reported to them on the 24th Dec. Please do not spend your hard earned cash with a company like this. My kids have been well ripped off.
My review will sound very similar to a couple below and i wish i had found this website prior to ordering, may have made me think twice.
Ordering went fine, people on phone friendly, order received fast and on time.
When box opened thats when things started to go downhill, two corner sections had been broken (guess it was dropped/rested on one edge at some point). On contacting the company by phone was told to email photos. As it was getting towards Christmas some urgency was asked for as it was a present for my parents to give to their grandson. Sent photos and got a reply to say they would send photos to the warehouse and get back to me. I emailed the next day for info, no reply, emailed the next day, again no reply!!!! So i rang them and got told it would be chased up, that night got an email to say it was picked up and would be delivered on monday (23rd). It wasnt!!!!
Rang up the delivery company and after a while (i wasnt given a tracking number, just a phone number) was told they had passed it onto another delivery company so i got another phone number. Rang them got told it wasnt gonna be delivered until January. It did come and undamaged this time, just decidedly too late to give as the intended christmas present.
Any company can take an order, your money and get an item sent to you. Its how a company deals with issues that makes a good company and i feel this was inadequate.
We ordered the Gamesson 5ft Blue L Foot Air Hockey Table at the end of November as a Christmas present for our 7 year old daughter who'd played as often as she could on holiday in the summer. Madfun had stock issues, but that's not surprising because their prices are very competitive. They kept us completely informed about expected stock-in dates, and were true to their word with early December delivery. As this was a Christmas present, and couldn't easily be hidden once unpacked, we stored it in the garage unchecked until Christmas Eve. Big mistake and never again with such a bulky, awkward item. On assembly we found that one corner was cracked, and there was a dent across the top of the table. We immediately photographed the damage and sent the photos to Madfun as evidence that the table hadn't been used prior to the damage being found. As their T & C requests that damage is reported within 48 hours of delivery, I was getting ready to do battle! No need, even before they were open after New Year we had received an apologetic email from Luisa Kendall at Madfun offering to replace the table, which is exactly what has happened this morning with a completely undamaged table delivered and the old one returned via their courier. This company and its people rate Five Stars, I've awarded four for the packaging of the Air Hockey table, which Gamesson need to make far more robust. I hope the expense is borne by them and not Madfun because that would not be fair.
Ordered 5 in 1 Riley games table 3 weeks before Xmas. Table arrived in good time, however when I came to assemble it, dicovered that the football table top was 'crushed' on one corner and that one corner of the pool table had been badly put together (screws had missed holes and come out sides). Phoned Madfun and sent photos of damage. Madfun arranged for immediate replacement to be sent. Replacement table arrived, this one had a broken goal and crushed box containing the snooker balls. Using parts from both deliveries assembled a complete 'undamaged' unit. Madfun arranged collection of the damaged parts. All transactions completed before Christmas. I was extremely happy with the service from Madfun and would recommend them to anyone. The product damage could have been due to poor quality control at the original manufacturer or damage in transit it was frustrating but made easier with Madfun's excellent customer support.
I ordered an air hockey table for delivery before Christmas which was delivered on Christmas Eve,all communication with Madfun was answered very fast with consignment note number and telephone number of courier being used who were also very helpful contacting the driver to give me an eta,it is refreshinhing to deal with people who are there to help you and not just take your money. Peter Ilett
Ordered an air hockey table, with 5/7 days delivery, then email explaining that due to the extra orders going through would be another couple of days. The truth was the tables were NEVER in stock. On contacting them we paid an extra £30 to get a table that we were told was in stock and would be dispatched the same day with next day delivery. On checking with madfun the following day, it was still in their warehouse, and would go out shortly. Promising delivery on the 22nd or 24th Dec. it's now Boxing day!
Well done for wrecking our 5 year old son's Christmas day, who now thinks Father Christmas doesn't love him and put him on the naughty list...........
Morning of the 28th and it has just arrived. Delivery note stated that it was collected on the 21st. So the fault lies with the delivery company rather than with Madfun. Due to the delivery not being in time for Christmas, Madfun were good to their word and reimbursed half the original cost.
Maybe they should look at a new haulage contractor..........
Ordered an air hockey table for Christmas and they had stock problems with the item. They kept me informed of developments and told me when the stock had arrived from their suppliers and used an overnight delivery service to ensure I got the toy on Christmas Eve. It was nice to deal with a company that kept me informed without me having to ask and they also pulled out all the stops to ensure I got the toy before Christmas.
I ordered a table top tennis table very late for Christmas delivery after being messed about for weeks by another company, so far I have received excellent service order late Tuesday night and it arrived yesterday, so my boys won't be disappointed. The box is quite weather damaged but that is a fault of the courier, I will put more feedback on when the item has been open and checked. But mad fun saved the day for us