Madfun reviews

Madfun reviews

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Smooth Transaction and delivery

We ordered a Plum single swing with an extra baby seat for our youngest daughter and a wendy house. Both were delivered on time and after checking, all parts were present and correct. The swing went together no problem, the wood is a lightweight soft wood, but should last a good few years if treated. I am in the process of constructing the wendy house, but me being me I have been wood treating and painting as I go. One of the base runners/supports was the shape of a banana, but a quick trip to B&Q and I got a replacement. Again the wood is light weight and there are splits in several boards, but for the price it is good. I have just got to put another coat of paint on the floor/inside window frames, fit the trims and the paintwork is done. I will seal around the internal floor/walls etc and it should prove waterproof for several years.

All in all a good product and service provided by MadFun - many thanks.
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On Time, On Budget, On the Money!

I ordered a Jumpking JumpPOD 12ft Deluxe Round Trampoline and Enclosure on April 26th 2013. It was delivered on time in two very large and heavy boxes - but the delivery people put them where I asked without any fuss. All parts and items were present and in good order.
My children absolutely LOVE the trampoline - every time the sun is out, so are they bouncing....
The only slight niggle was that the trampoline was ordered with a tie down kit, which was labelled as out of stock at the time, but due back in for May. I have not seen this tie down kit to date (now mid June). However, It is important to note that the tie down kit was a free addition and I have not called up to enquire - only remembered when asked to write this review...I better go ask them now :)

I would have no qualms in using MadFun again!
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Faulty trampoline, poor communication with me and courier.

Oreded a jump king trampoline. The initial order was delivered in a timely fashion and product was correct so was happy at first.
How, ever within a few days once of the support arms buckled whilst my 7 stone 13 year daughter was bouncing on. She was lucky not to be injured.

I emailed immediately as it was out of hours asking for some one to ring me first thing. Ended up ringing myself to the next day as no-one had rung me. Sent though photos of fault and then seemed to be passed from the office to warehouse for several days. All the time i had to ring madfun to find out what was going on. Was told the new part had to be shipped in from US to replace and would take 2 weeks which I felt was unaccpetable.
Eventually spoke to Steve by email, i have to say I felt like I was being blamed for the fault by being quizzed on whether I had bought the correct model for my teenage daughter. i checked the spec again before responding as I was sure i had made the correct purchase. The trampoline had a 15 stone limit so more than enough for my daughter. Eventually a whole new trampoline was sent but I had to package up the faulty one to be sent back to Madfun.
Then, after contacting the office to arrange collection this again was a mess. Your office did not log the pick up with the courier, so when I took a second day off to wait for the courier which was never going to turn up as they had no record of me. Ened up having to store the 3 large boxes in my living room over the weekend so they didnt get wet.
As I have read in one other comment, there was no offer of a discount or partial refund based on the toruble and 2 days off work i had to take because of a faulty trampoline and poor communication.
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Not good

Ordered a trampoline and my wife took a day of to accept delivery on Friday so we would have the trampoline for my daughters birthday party. The delivery time was between 0900 and 1800 hours.
It hadn't turned up by mid afternoon so phoned to check, we were told that they would phone but didn't, Phoned again and were told that the trampoline had gone to the wrong depot as they had put the wrong post code on it. The postcode was correctly recorded on the order confirmation e-mail so a Madfun error.
Said they would phone back to say if it could be delivered on Saturday morning but didn't - and when chased just got an answer phone. Waited in vain on Saturday morning. So day off wasted and dissapointed daughter.
When contacted on the Monday they apologised but there was no offer of a small discount in recompense so I cancelled, the and ordered and re-ordered from a rival company. Now the best bit - the rival company delivered within 24 hours and with the same courier was the Madfun Trampoline !! so now I have two.
Madfun

Reply from Madfun

Dear Ian

Thank you for your review and comments.

First of all please let me apologise for the inconvenience caused by your order with us.

I can see there was an error with your order and our priority is always to get products to our customers as soon as possible. We use next day delivery on most products but unfortunately it's not guaranteed. As is your right, you decided to cancel your order before we could deliver it. We had attempted to cancel the delivery but this wasn't actioned by our carriers in time.

Once again, apologies for the inconvenience this must have caused. We have your details on our system and so if you ever felt you wanted to purchase from us again I’d be happy to offer you a 10% discount as a returning customer. I’ll put a note on the system now just in case.

Kind regards
Steve Madkins

Managing Director
MadFun Ltd.
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A great online shopping experience, I would definitely recommend to friends and family.

I purchased a Jumpking Max 12 (JKMAX12) trampoline from Madfun and the whole process was efficient and fast. Trampoline was accurately described and with a great price of £179.99. Assembly was very easy and it took me less than 2 hours from start to finish on my own.
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Fast and easy transaction

Would recommend this company to everybody easy to deal with, fast delivery and reasonable costs.
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Fantastic company - speedy delivery and brilliant customer service

I bought a TP trampoline from this site a few weeks ago. It arrived really quickly (two days after ordering). When we put the trampoline up we noticed that a bit of the stitching around the net zip was coming apart. I was a bit apprehensive about how this would be dealt with but they were fantastic. They immediately got on to TP on our behalf and a new replacement net was with us within 10 days. Cannot fault this site, and the trampoline was a lot cheaper than elsewhere.
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Easy to deal with and very prompt

Great website, easy to order what I wanted and very prompt service. I ordered a replacement trampoline net after a fox chewed the original. Ordered on Friday night and delivered on Tuesday. Perfect.
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If you want to do the pools.

Use these people. Excellent service . received promptly and on time. First class.
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Excellent communication and service

Ordered Plum 8Ft Magnitude trampoline for Christmas. The whole process was very straight forward. An e-mail confirmation when order placed. A telephone call to arrange delivery. Delivered on day and within time arranged. Only concern was packaging was damaged and could not fully inspect contents. This was down to courier though. Luckily on further inspection all was fine. This was the second trampoline we have ordered over the years and must say really impressed with the quality. It took two of us, nearly two hours to put together, it the enclosure that takes the time. We have had the trampoline three months now, it is used pretty much everyday in all weathers by my 6 and 8 year old and so far really happy, no tears in net and still looks like new. It was worth spending the extra on this plum trampoline.
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Excellent service & product!

Ordered trampoline before Christmas, arrived in good time, with all the bits! Good service and product seems well made, no complaints here.
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Amazing service

Ordered a slide yesterday and was told it would be around three days delivery. However , the slide turned up this morning! Talk about speedy delivery. I am well impressed with the great customer service, speedy delivery and quality of the product. Fantastic!
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Air hocky table without air!

I purchased the Mightymast - 4ft Whirlwind Air Hockey Table for my children for Christmas. I am very disappointed in the quality of the product. The construction is fair for the price however the table top is not smooth enough to slide pucks (some of the holes on the table top are not even punctured through the full depth of the top)and the fan motor is so weak it is only capable of blowing air through the center section. Even using the strength of an adult the puck certainly does not glide the way it should. Had this not been a present from santa which I spent Christmas Eve building I would have returned asking for a full refund. The kids have played it for less than 30 minutes because it was so disappointing and wonder why Santa would send them something so poor. I still have the packaging and would appreciate a response. Delivery was good.
Madfun

Reply from Madfun

Hi Julie

As agreed outside of TrustPilot, we have despatched a replacement fan for you. Please do let me know how it goes.

Once again please accept my apologies for the inconvenience caused.

Kind regards
Steve Madkins

Director
MadFun Ltd

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Fantastic!

Ordered a Jumpking 10 x 7ft oval trampoline with circus tent before Christmas - website / service & product were excellent!
I was a bit worried as ordered well before Christmas but didn't build it until Boxing Day, but everything went as smoothly as things can when building something like this & nothing was missing or damaged!
This is a fantastic trampoline, big enough for a few kids to jump on at once without landing on top of each other, but no where near as intrusive on the garden, it fits in really well!
The quality of the trampoline mats / frame etc are better than I expected, it's really sturdy & doesn't sag at the top!
Most importantly it made my daughters christmas....her & her friends have spent hours out there in all weathers!
Haven't tried the circus tent yet as its been too windy but it looks great!
Thanks for a great product & problem free delivery.
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Excellent all round

I can't fault this company price was good delivery excellent product good I would definitely use again
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do not touch with a barge pole, Spent £700 with them and have been totally ripped off.

We ordered a trampoline off them before christmas 2012 and as of the 4th Feb 2013 they have still not collected or refuned us due to the fact the the tramoline was broken and faulty. This was reported to them on the 24th Dec. Please do not spend your hard earned cash with a company like this. My kids have been well ripped off.
Madfun

Reply from Madfun

Dear Jane

Thank you for your comments.

First of all please let me apologise for the inconvenience caused by your order with us.

We have done as much as we could to resolve the situation for you as quickly as possible. In fact I prefer all changes to orders to be put in writing by customers, but I can see that we have taken verbal instructions over the phone in order to make the process easier for you.

It appears that the trampoline you received was faulty and initially we attempted to resolve this by supplying replacement parts. I’m not sure of the reason, but it then appears that you requested we change the order to a smaller trampoline instead. At that point we organised the collection of the original trampolines, which was attempted last Friday. It will be attempted again today.

It appears that you have now decided to cancel the order all together which of course is your choice.

Once again, apologies for the inconvenience this must have caused. We have your details on our system and so if you ever felt you wanted to purchase from us again I’d be happy to offer you a 10% discount as a returning customer. I’ll put a note on the system now just in case.

Kind regards
Steve Madkins

Managing Director
MadFun Ltd
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ordering fine, customer service questionable, dubious delivery

My review will sound very similar to a couple below and i wish i had found this website prior to ordering, may have made me think twice.

Ordering went fine, people on phone friendly, order received fast and on time.

When box opened thats when things started to go downhill, two corner sections had been broken (guess it was dropped/rested on one edge at some point). On contacting the company by phone was told to email photos. As it was getting towards Christmas some urgency was asked for as it was a present for my parents to give to their grandson. Sent photos and got a reply to say they would send photos to the warehouse and get back to me. I emailed the next day for info, no reply, emailed the next day, again no reply!!!! So i rang them and got told it would be chased up, that night got an email to say it was picked up and would be delivered on monday (23rd). It wasnt!!!!

Rang up the delivery company and after a while (i wasnt given a tracking number, just a phone number) was told they had passed it onto another delivery company so i got another phone number. Rang them got told it wasnt gonna be delivered until January. It did come and undamaged this time, just decidedly too late to give as the intended christmas present.

Any company can take an order, your money and get an item sent to you. Its how a company deals with issues that makes a good company and i feel this was inadequate.
Madfun

Reply from Madfun

Hi Mark

I am ultimately responsible for fulfilling your order and it appears I have failed.

When presents from Father Christmas are at stake there should be no excuses. Regardless of how the situation has arisen, I have let you down. I have three kids, I know what it’s like, it makes me feel so bad when we fail to fulfill orders in time. It’s usually the carriers that have let us down but I’m happy to offer you a goodwill gesture refund on your order. I know this won't save Christmas but I can only try to make a bad situation slightly better for you.

Please accept my apologies for the inconvenience this has caused.

I look forward to hearing from you.
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Excellent prices, outstanding service, friendly people.

We ordered the Gamesson 5ft Blue L Foot Air Hockey Table at the end of November as a Christmas present for our 7 year old daughter who'd played as often as she could on holiday in the summer. Madfun had stock issues, but that's not surprising because their prices are very competitive. They kept us completely informed about expected stock-in dates, and were true to their word with early December delivery. As this was a Christmas present, and couldn't easily be hidden once unpacked, we stored it in the garage unchecked until Christmas Eve. Big mistake and never again with such a bulky, awkward item. On assembly we found that one corner was cracked, and there was a dent across the top of the table. We immediately photographed the damage and sent the photos to Madfun as evidence that the table hadn't been used prior to the damage being found. As their T & C requests that damage is reported within 48 hours of delivery, I was getting ready to do battle! No need, even before they were open after New Year we had received an apologetic email from Luisa Kendall at Madfun offering to replace the table, which is exactly what has happened this morning with a completely undamaged table delivered and the old one returned via their courier. This company and its people rate Five Stars, I've awarded four for the packaging of the Air Hockey table, which Gamesson need to make far more robust. I hope the expense is borne by them and not Madfun because that would not be fair.
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Excellent customer service, let down by product quality / delivery damage

Ordered 5 in 1 Riley games table 3 weeks before Xmas. Table arrived in good time, however when I came to assemble it, dicovered that the football table top was 'crushed' on one corner and that one corner of the pool table had been badly put together (screws had missed holes and come out sides). Phoned Madfun and sent photos of damage. Madfun arranged for immediate replacement to be sent. Replacement table arrived, this one had a broken goal and crushed box containing the snooker balls. Using parts from both deliveries assembled a complete 'undamaged' unit. Madfun arranged collection of the damaged parts. All transactions completed before Christmas. I was extremely happy with the service from Madfun and would recommend them to anyone. The product damage could have been due to poor quality control at the original manufacturer or damage in transit it was frustrating but made easier with Madfun's excellent customer support.

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