I did have a very good and helpful service when purchasing my trampoline. You did not have the one I wanted in stock and the girl I spoken to was great at finding me an alternative. I also wanted it quickly as it was my son's birthday the next day (Saturday) and as I lived nearby you kindly sorted out for me to collect the trampoline.
My only disappointment was when we unpacked it there was one major part that would not fit. I called you on the Monday and was told that you would let me know when you could arrange for a new part to be sent. My only complaint was that I had to call at least 4 times to find out what the situation was even at 5 to 5 no one had called to let me know if a new part could be sent asap. With 4 kids eager to get on their new trampoline I just wanted to give them an answer as to when we would be able to finish putting it together.
I think it would have been great if someone had just let me know what was happening and that I didn't have to chase them up and possibly a follow up call to see if the part had arrived and that all was ok (just a suggestion).
I ordered an oval trampoline from the website and had a phone call the next day telling me it was out of stock. Initially disappointed as the reason I'd gone to MadFun was because this trampoline was showing in stock. Infuriating when websites advertise things that just aren't in stock.
After that, however, they were excellent. Talked through what was in stock and my order was processed quickly enough for it to make that day's delivery and arrived the next day .. just in time. Not the best to start with but they dealt with it superbly and would definitely use them agagain.
Ordered Shire 'Bunny' Playhouse on 15/04 and received order confirmation on 16/04 allowing me to select 30/04 as delivery date. Playhouse arrived at 8am this morning (following a call from delivery driver to tell me he'd be there in 15 mins) and all ok with actual playhouse but the optional window box I'd ordered was not included. As delivery is handled by Shire themselves I cannont fault madfun.co.uk and will use them in the future. Shire have apologised for omission and will be sending window box by FedEx.....now all I need is for the rain to stop so I can build it.
Follow up - received call from delivery company on evening of 30/04 to tell me they'd found the window box on the lorry (it had become separated from rest of consignment) and would drop it off the next day. Window box delivered 01/05 as promised.
So excellent service from madfun, shire and the delivery co.
Overall excellent service.
Ordered the 10 x 7 yellow jumpking oval pod which was out of our price range, however Steve who I spoke with on the phone was most helpful and worked us out a good deal. We ordered this late Wednesday afternoon (wednesday before xmas) and it was delivered 5.00 on Thursday (day after). Delivery company cannot be rated as highly though as previously stated by other customers. We had one delivery man come with his son - the trampoline was in one really large and heavy box. He asked if I had a trolley, when answering no he advised me that if he might have to take it back as it was too heavy for him to get off the van-after sensing my blood boiling he managed to find a really old trolley with dodgey wheels and luckily it made it to the house.
After xmas we put the trampoline up to discover a hole in the net. As soon as Madfun re-opened after xmas I rang them up and spoke to Lynsey who was most apolegetic and told me to email her a photo of the hole and she would ship another net out straight away(which she did). We didnt have to mess around packing the old one up to return, she said we could just dispose of it.
We now have the new net on and all four of my children our loving it. It is a really well made trampoline and we are so pleased we opted fopr the oval and not the round as we have had 2/3 children on at a time and it does not draw them to the centre like the round ones and due to the shape it fits in our small garden quite nicely.
So to summarise Excellent product and service Madfun, but your delivery service is the worst ever- show them the door and get a company that are actually able to deliver not just transport deliveries around-it would be ashame for such a polite and helpful firm to go under due to an incompetent delivery service!
We bought a 15x10ft oval Jumpking trampoline. The ordering and delivery time was great and the product is brilliant. The only downside was the delivery itself. The trampoline was delivered in only 2 boxes by 1 driver on a van with no tail gate or delivery trolley. 1 box weighed 70kgs! I was fortunate that a had some very helpful workmen in the house at the time or the boxes would still be on the van now! There's no way 1 driver could lift 70kgs on his own.
We purchased the 17x14ft Oval Jumpking trampoline from Madfun. I spoke to Steve twice to arrange delivery around the Christmas period. The staff and Steve were fantastic, prompt service and great help. The Trampoline arrived and Steve e mailed us personally to check the service, I said a couple of the supplied plastic components had suffered damage. Steve assured me replacements without any further paperwork or contact the parts have arrived.
We are thrilled with our purchase. I would not hesitate to recommend this company or the trampoline.
After being promissed the missing row of players on the 3rd of January, we are now on the 11th and still waiting. The table football table is still standing in it's box, we're unable to use it as we are still missing one set of strikers.
So disappointing as it was meant to be a Christmas present.
Delivery was not 3/5 days, had to contact company 10 days before delivery took place.No contact about delivery either by phone or email.I had to chase delivery.Sara at last did sort problem out as she promised.Unfortunetly item damaged no sign of this on package.My son will be contacting you upon your return in the New Year.Damage did not preclude my granchildren playing on the hockey table.I am sur e you will overcome this problem with out delay.
immediately after purchasing online, i received an email giving me a rough timescale for delivery. I replied to ask for more detail and had really great prompt replies to all my questions. They used citylink to deliver and they were great too.
We ordered the BCE 4 in 1 games table for our son for christmas. Service was proffessional, efficient and the table arrived promptly - I would recommend!
In November I ordered a pool table and a few accessories that were supposed to be in stock. In fact nothing was in stock. A week later one cue was delivered. Two days later the table was delivered before I started receiving messages that the table was out of stock. Then I received a message that the table was going to be delivered the next day so I contacted Madfun to stop the delivery of a second table! I was then told that the set of balls I had ordered would be delivered within 2-3 days. They were never delivered and on Dec 23 (!!!) I got a message that they would be out of stock until the end of January! What a shambles! I would never buy from this company again!
Steve at Madfun couldn't have been more helpful advising which climbing frame would suit our children (boy,7 and girl,5) now and also allow for growing room. The delivery arrived on time, and when we realised that one part had not made it off the van, a replacement was sent with no fuss - this was the week before Christmas when most companies were unable to commit to pre-Christmas delivery!!
Graeme who built the frame was a complete star, and agreed to work Christmas Eve as Santa's elf to preserve the surprise. Brilliant service all round, and the monkey bars and tower are fantastic.
Received within a couple of days, left with a neighbour. The box had a hole in but luckily the table wasn't damaged. Easy to assemble and very sturdy. Just as well with two excited children running round it making up their own game of potting all your colours first!! Just the right size for age 6+ and 40+ children. Would recommend the table and the company. Excellent value for money.
Excellent service, very prompt delivery with helpful delivery driver, he contacted us which allowed us to be there to receive goods, without having to wait in. Madfun staff also very helpful, best price around for the table, Madfun pre xmas price even bet the boxing day sale prices. Boys love their table easy to built and seems to be good quality. Overall 5 star service. Thanks.
I ordered a 6 ft pool table. Realised a day later it would be sensible to go for a smaller one. E-mailed Madfun, and received a call back, problem sorted, finances refunded, and the pool table arrived a couple of days later.
Left in secure place as requested when I wasn't in, too.
If only all online retailers were so hot on customer service.
Well done guys.
Having not been able to get hold of the very same 6' BCE snooker table from Argos which would have saved me over £100 i ordered one from madfun. Madfun were very prompt and dealt with my order well however when the product was delivered (which was four days early, great, lucky i was home) The delivery man ask for a hand as he was on his own. Well the back off his van looked like he had been rally driving, boxes thrown all over the place. I moaned to the driver about the the condition of the box and had i quick look at the snooker table through the damaged part of the box and all looked ok. Delivery driver said any issues to be reported to Madfun in 48 hours. I was on the phone to Madfun in 10 minutes ! The table looked like it had been dropped as the corner near the pocket had a crack through it. I was told to e-mail Madfun with the problem and after explaining the issue and having to send photos of damage i was told they would sort it out. Had a phone call from BCE themselve and they said they would pick up and drop off a new table in a weeks time. (this would be the wednesday before christmas) . Snooker table deliverded on time and box in good condition all must be ok,, Not.. as this is a present for my kids i decided to assemble it. Mmmmm not very good qualiity. M.D.F covered with a wood look sticky back plastic. On assembly i found no 2" wood screws with no time to moan and get some sent i purchased some from a hardware store. A few scratches that are visable and a snapped frame under the table that is not visable. This is a structural part to the table!
So all in all Madfun i can't moan at.
B.C.E Folding snooker table poor quality and parts missing. Wouidn't recommend
Delivery company on time and polite but this table weighs 57kg so you will have to help driver carry it. (not to sure about their driving abilities)
Ordered from Madfun - considerably cheaper than anywhere else. Arrived ahead of time, perfect packaging and a great gift. The only thing I would say is that i didn't get email notification of delivery date as promised, but that didn't matter!!
Item received within a few days, well packaged. Excellent service & great communication.
Keep it up :)
I ordered a Dino ZF Classic go kart as it was the best price available. Since I hadn't dealt with the company before, I was a little apprehensive. My credit card wasn't being accepted on line so I phoned their office where they couldn't have been more helpful and completed the transaction manually. Unbelievably, the go cart arrived the next day. The best service I've ever experienced.
Ordered a Jumpking Trampoline as Madfun showed the best price and brand was recommended by neighbour. Delivered as advertised. Installation took time and (as advised in instructions) I needed a helper (my wife) at times, but I followed instructions and set up was OK. A free tie down kit was included, so I fitted that also. One week later I found that one of the tie down kit plastic buckles had broken. Emailed Madfun, received an apology next day and the following day a complete new tie down kit arrived. I now have two spare straps should they be needed. Very good response and service. I would buy from them again on this basis.
Clear easy website, best price on-line, free item with order,friendly efficient staff on phone. Ordered a jumpking trampoline for my daughter's birthday. Delivery took 5 days which was fine, i live in the beautiful West Highlands of Scotland which means orders take longer and always incur costs, so that's the norm. Madfun job done!x
I ordered the Hallmark - Tulip Tower Playhouse with Slide, and within 7 days I had received the playhouse, ready to put up. Excellent service when ordering the playhouse and excellent service when delivering the playhouse. My 2 year daughter is very happy, with a constant smile on her face.
I recently purchased a 15x10ft Oval Trampoline for my kids - the best money I've ever spent on them. It really is a brilliant trampoline and the service I received from Madfun was second to none, I ordered it at 10am on a tuesday and it was delivered by mid-day the next - I could not ask for more.
Ordered a slide and playhouse on 12th June (sun pm) Slide arrived on Tues 14th -fantastic: hence the single star. Initial reasurring phonecalls to confirm order etc, again the following week to inform me the playhouse was now with the carrier and I would receive a delivery date shortly.
Unfortunately this was not the case, many phone calls later feeling very let down, money was debited from our account immediately. Promises to return my calls without success-no real apology. Phoned shires myself (manufacturers) who seem to have a major delivery issue who refused to issue a delivery date but at least offered an apology.
We feel let down and disappointed not only by the lack of service but at the response or (lack of) from satff at madfun. Mr Madkins could you warrant this with a reply (individual not copied and pasted!) maybe you should reconsider business with shires or step in and sort out the inevitable back log of deliveries that must be accumilating)
Mrs de Belle
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