So here's the run down:
1. Sale offer price came up on site, then disappeared
2. emailed with a screen shot to ask if they'd honored the special offer price
3. They did, and shipped right away (although it was clearly a computer error and they;d lose money on the deal, they stuck by the price as shown).
4. Package arrived, unit damaged/broken.
5. Requested a photo of the damage, and sent me a second product (Brita Maxtra) right away.
I didn;t even have to bother sending the first one back. They treated me with value, not the regular-old 'we don;t care' you get from so many web sites.
ACE customer service. Will be ordering from them again.
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