Over the years I have ordered a number of times from M & S, but had never dealt with their Customer Services dept before. I had delivered a dining room table, chairs and sideboard all from the same collection to "match". Well the table and chairs arrived, with damage to 2 of the chairs (legs dented in 3 seperate places). The sideboard at best, had the same pattern, but differed in colour significantly. After weeks of dealing with them, they finally offered a discount on the chairs. However, as I had signed for the unit they were not prepared to do anything more. They will loose a lot of business from me over the coming years, thats for sure.
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