Their delivery was not prompt, I had to wait about 2 weeks from when I had ordered and paid for the mattress for it to be delivered. However the website clearly showed when it had available delivery spots and stuck to this time. I was willing to wait a bit longer for delivery as I felt that they offered pretty good value for quality compared to other sites.
They stuck to their delivery time and kept me updated, even texting me with a 3 hour delivery slot in which it would be delivered within the week, which I found very reasonable. (Compared to most companies giving some ridiculous guessing game of possible 8 hour slots). They also phoned when they were on they're way.
It was delivered nicely in good condition and so far I am very pleased with it. I have found it a little softer than I expected but definitely a million times better than my old mattress. I am already realizing an improvement in my sleep and less muscular pain/aches.
I would definitely consider using Mattress.co.uk again in the future.
Great that they confirm delivery a couple of days in advance giving a 3 hour window then call 1 hour before they actually arrive - takes the pain out of waiting for someone to hopefully turn up. Driver and his mate offered to carry the mattress up stairs, really helpful friendly guys. Would definitely recommend and use again.
Found this company on the website whilst searching for beds for my twin boys. They were very helpful when I rang to enquire about the beds in question. Beds arrived when promised no problems wished I had used them prior to buying to my own bed!
From choosing the bed to booking the delivery, I was kept informed all the way ,the bed arrived on the day in perfect time and condition and at a very competative price.
I ordered my mattress online - easy system to use and I picked the day I wanted it delivered. Got a text the day before to remind me it was coming and what time slot, on the day the delivery driver rang me to say he would arrive in an hour, which he did. When the mattress came it was no problem for the guys to take it upstairs for me. I'm really pleased with my mattress and would recommend this company to anyone. Brilliant!
the mattresses i ordered were sold for a good price. they were delivered bright and early on the day i expected. we received a phone call to tell us that the delivery was 30 minutes away, which was very helpful.
it's a shame that taking away the old mattresses was not an option offered.
Was able to choose delivery day- even a Saturday - and was phoned the day before to be told the approximate time and before delivery by the driver. Very stress free. I would note that the mattress in the picture is not the one delivered. Looking at silentnight website the correct picutre is there but not on the mattress.co.uk website. this is quite mis-leading
The service and mattress was just as we expected and the best thing of all, it was the cheapest on the net. It was a task finding your website as the other more pricey sites took priority. The negative point I would have to comment on is the delivery time I would be good if it could be delivered within a few days rather that a few weeks, furthermore what may help you is the collection of old mattress as now we have to dispose of the old one. overall a good deal and product to match. Highly Recommend it to others
8/10 - ONLY because of the delivery time!!
The order process is quick and easy. The part about the booking delivery dates while you book is wrong, I booked my date. When they phoned next day to confirm order I was told the system was wrong and you can't book dates when ordering, so I had to wait another 10 days for delivery.
The delivery team were great, phoned on morning of delivery and were an hour early, so no waiting around all day.
In general the service was good and the 2 mattresses arrived in perfect condition and were as described.
I had looked at the price of Silent Night at local 'discount' stores and was quite happy with what I had found, at about £799. Then I thought I would check the internet just in-case and came across Mattress.co.uk by chance.
Everything about them was brilliant, the quality, price and help. I was able to get the same 2 drawer divan, with mattress and a second mattress, better than the one I had initially found, for £399, less than half price. All good!
Unfortunately the attitude of one of the delivery people soured the experience. I asked them to take their shoes off to go upstairs (as I have painted stairs and as they said they have steel toe-capped boots!). One of them then threatened to sue me if he slipped and then went on to say, I quote "I don't like going upstairs, even with carpet". Let's rewind that - a bed delivery man who doesn't like to go upstairs to the bedroom!? Then they couldn't get it upstairs, so having lost it with them by this time, I told them to leave it in the hall and surprise surprise, I was able to get it into the room. Don't judge the bed by the delivery, everything about the product is A1.
Bought online really easily. Really useful app online allows you to schedule delivery when ordering. (earliest date was about 2 weeks later)
Was telephoned 2 days before delivery to be advised delivery would be on the day promised, and advised a 3 hour delivery window on the afternoon of that specified day.
Only hiccup was on the morning of delivery day, I had a call about 3 hours before the delivery window previously advised, to be told the lorry would be with me in the next 10 minutes. Fortunately I was in, and by the time I went outside, the lorry was already pulling up at my door.
Two very pleasant men apologised for being early (they said there had been some mix-up loading the lorry), and took the mattress to the room I requested, no fuss at all.
Actually, the fact they arrived earlier than expected, left me the afternoon to go out and enjoy rather than waiting in for them to arrive, so win-win all round.
Despite the low price paid, I am very pleased with the mattress and it's really comfortable.
A couple of minor issues are that there was no model name on the actual mattress, just the manufacturer. But it was a cushion top one, which is what I ordered. The top stitching pattern is different too. The website indicated it would have depressed button tops on the top surface (which I was a bit worried about as I heard they could be uncomfortable) but the mattress just has a stitched upholstered pattern and no buttons.
Also there was a slight smell of polyurethane foam (although the mattress was not supposed to have any memory foam content) - but this disappeared after a couple of days. Fortunately the weather was fair and I could leave the bedroom windows open at least during the day for those initial couple of days.
But overall, I am very pleased and would happily use mattress.co.uk again, and would certainly recommend them to anyone wishing to buy a new matress or bed.
I must admit, I was a little nervous as the price was soooo much cheaper for the mattress than anywhere else, but when it arrived I was impressed. Good quality mattress for a very good price.
The ordering was easy and i liked the Saturday delivery option although the estimate was early between 7 and 8. However i had a call around 8.40 to say they would be late but couldnt tell me when. I then had a call at 10.30 to say it would be in the next hour. The driver then turned up without a word of apologie at arounfg 11.20. I would suggest the matress.co.uk use a different courier as it reflects bad on them.
The mattresses I ordered were delivered the day I arranged, they text me, then phoned me when they were 30 minutes away. The mattresses were delivery to the room I wanted and unpacked they took away the packaging. The website was very easy to use. I bought 2 mattresses so they gave me a discount. all together a good experience.
The bed came exactly as described, excellent quality. Delivery was also excellent I recieved good communication my choice of date and when it arrived the delivery guys were incredibly polite and helpful, ready to assemble the bed and take the wrapping away. Do not hesitate to buy! You can't go wrong.
It took us a while to decide on the correct mattress but once we did the whole process from order through to delivery was great. We chose our delivery date, they texted us a delivery slot and turned up bang on time and carried it in to our house, there were two delivery guys. Can't fault the quality of the product or service, I would recommend these to everyone. Many thanks
I ordered the bed at the selected delivery time, the delivery guys are nice and I put the mattress on and it fits my king size bed neatly. My sleep has been smoth. The only disadvange is that I oversleep despite the alarm, the comfort is too much. Anyway I recommennd to anyone
I ordered two matresses, then had to change order, call centre where great and advice given was excellent. The two mattresses are top quality and the price was excellent compared to local outlets. Great service great deals.
FROM THE MINUTE WE PLACED AN ORDER WE WERE KEPT FULLY INFORMED WE RECEIVED AN EMAIL TELLING US TO INFORM THE COURIER
WE RECEIVED NOTIFICATION OF DELIVERY THE TWO PHONE CALLS FROM LOGISTICS COMPANY TELLING US ABOUT ARRIVAL TIME
WITHIN TIME SCALE MATRESS ARRIVED DELIVERED BY CHEERY COURIER DRIVER WHO HAD LEFT GLASGOW IN THE EARLY HOURS (300 PLUS MILES)
ALL IN ALL REALLY WONDERFUL SERVICE ONLY DOWNSIDE IS PEELING OUR SON OF HIS COMFY BED IN THE MORNING
WELL DONE TO ALL CONCERNED
Great mattress, excellent product. No faults with Mattress.co.uk. Just please get rid of the delivery company that act on your behalf as they are dragging your reputation down. 10 days to take delivery of an item listed as in stock and then the window of delivery changed 3 times in 24 hrs. Really not good enough and no justifiable explanation to support this terrible service.
had to buy two matresses so got £40 off which was added bonus, dilivart was on time and matresses are brilliant value for money. Would definately use the company again and recommend to anyone.
we order two mattress from this company a double and a single. Waited a week and a half and on the day of delivery only double turned up. They had lost the single. Said they would ring on Monday (this was Saturday). I had to phone them and was told that they had found it and deliver it on the Friday. Friday came and you guessed it they had lost again. Meanwhile mattress offered to make a new one but we have to wait 12 days for it to be delivered. All I can do is keep my fingers crossed. Mattress.co.uk please find someone else to do your deliverys.
7.05 am on a Saturday is a bit early to have to be up and about to receive a commercial delivery, but the delivery service itself was efficient and courteous.
There was just one error: the delivery man thought the local council would remove our old mattress for 'about £5' - a check indicated that in fact they would have charged £37. We took it to the local tip ourselves for the cost of two miles' worth of petrol.
A very good company. Kept me up to date with my purcase every step of the way. The delivery staff were very friendly and helpful. The mattress is everything I was looking for. Highly recomend . Thankyou
Easy to order, had a problem with delivery which is sub contracted. Spoke to mattress direct and customer services were helpful in trying to resolve. Apart from that a good overall experience.
A wonderful mattress, reasonably firm but the memory foam layer on top makes it very comfortable indeed. Our 7 year old is delighted with it. Good support right to the edge, too. And great value. Delivery was quick and easy. Would be very happy to use this company again.
To reply as a company, please log in to your business account.