Mattress Guru reviews

Mattress Guru reviews

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7.1
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Review by confirmed purchaser

AVOID!

Unable to check the goods within 7 days because of moving house. I contacted you as soon as I unpacked the product (28 days after delivery), your company was far from polite and helpful (arrogant to be precise).

You advertised MEMORY FOAM FLAKES, but the pillows are full of COLOUR FOAM PIECES (NOT MEMORY FOAM).

I have the right to state facts and I feel that potential customers have to know that there are better quality deals out there.
Mattress Guru

Reply from Mattress Guru

Dear Customer,
As explained to you countless times in a very polite and helpful manner, the quality of the goods are extremely higher then the competition by leaps and bounds which you purchased at bargain prices. The deal you had was truly amazing considering it was a premium brand that you would normally pay 4 times the price for. As explained to you carefully, the goods are described extremely well and that you had mad an error and you misread the describes some how. If you look at each of the descriptions you will see this.

Our Terms and Conditions are clear, if the goods are not what you expected, you can return them easily under our transport if you let us know within 7 working days. You however had the goods for longer then 30 days. 30 days to try and use the goods and not question anything. No company will accept a return way after the return date freely. If you informed us in time, we would happily of helped you.

We have provided excellent quality goods with a quick and polite service. We are extremely sad and upset that you felt this way about our service. We suggest you read product descriptions in the future so you do not bring any false and upsetting reviews to other small companies.

Thank you.

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Additional reply added:
Dear Customer,
This is very upsetting. Checking all the messages we have sent to you, they were all polite. Unable to check the goods in the time frame stated by UK Law is the fault of the customer not the seller. If you have the issue, I advise you seek a change in the law. As manufacturers and sellers who work closely to foam producers, we can clearly say the product is made from shredded memory foam as the product description states. We are truly baffled by your complaints. We hope you treat other sellers better. We thank you leaving a review as we pay to get these reviews as it will help us to make things more clearer for future customers who are prone to making mistakes.
Thank you for your custom.
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Review by confirmed purchaser

fantastic service

Ordered a memoryfoam topper on a sunday and was with me by the tuesday. very reliable company. will definatley use again.

Thankyou
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Review by confirmed purchaser

Surprisingly good

A great price, a great service, a great product. Seriously. My back ache literally eased overnight. The best mattress decision I've made.
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Review by confirmed purchaser

Great deal!

Excellent quality mattress and pillow, great service too. Many thanks!
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Review by confirmed purchaser

Excellent Service, Great Quality!

I brought 3 memory foam mattresses and they give quick delivery and the product is great quality.

I will use them again and recommend them to friends and family.
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Review by confirmed purchaser

Room for Improvement

The mattress topper I purchased is absolutely excellent!!!! The delivery system could have been better. The first attempt at delivery resulted in the item "disappearing" without trace. Finally, more than a week later the topper arrived. The advertised delivery timescale for the £5 charge was 1-2 days so I guess, a delivery rate of more than a week suggests room for improvement. But the product is first class so I would definitely shop here again.
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Review by confirmed purchaser

VERY POOR & BAD SERVICE INDEED!!!!!!!!

NO AFTER SALES SERVICE WHAT SO EVER!!!!!
NO CONSIDERATION GIVEN!!!!!
NO GOING BACK!!!!!
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Review by confirmed purchaser

GOOD

The mattress is good, good value for the money and this is what I am more happy about. Just a couple of details.
First they say in their email that the courier will contact to give details about the delivery. This did not happen.
There were not invoice included in the box wiht the mattress.

This are minor details but deters me from rating 5 stars instead of 4. I would say that the mattress is almost 5 stars, some issues could be improved with the service.
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Review by confirmed purchaser

Very helpful

The seller was extraordinarily kind! I ordered the wrong item by mistake and they replied very fast when I wrote to notify the problem. They advised me what to do and told me how they would proceed. I received shortly after a refund and ordered the correct item, it all happened fast and without any inconvenience! The mattress is AMAZING. I'm very, very happy with them!!

Mattress Guru Details

About this company

Visit Mattress Guru

Contact information

We live here: Unit C Flowers Hill
BS4 5JJ Bristol
United Kingdom

Category

Mattress Guru is ranked 88 out of 107 in the category

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