Unable to check the goods within 7 days because of moving house. I contacted you as soon as I unpacked the product (28 days after delivery), your company was far from polite and helpful (arrogant to be precise).
You advertised MEMORY FOAM FLAKES, but the pillows are full of COLOUR FOAM PIECES (NOT MEMORY FOAM).
I have the right to state facts and I feel that potential customers have to know that there are better quality deals out there.
The mattress topper I purchased is absolutely excellent!!!! The delivery system could have been better. The first attempt at delivery resulted in the item "disappearing" without trace. Finally, more than a week later the topper arrived. The advertised delivery timescale for the £5 charge was 1-2 days so I guess, a delivery rate of more than a week suggests room for improvement. But the product is first class so I would definitely shop here again.
The mattress is good, good value for the money and this is what I am more happy about. Just a couple of details.
First they say in their email that the courier will contact to give details about the delivery. This did not happen.
There were not invoice included in the box wiht the mattress.
This are minor details but deters me from rating 5 stars instead of 4. I would say that the mattress is almost 5 stars, some issues could be improved with the service.
The seller was extraordinarily kind! I ordered the wrong item by mistake and they replied very fast when I wrote to notify the problem. They advised me what to do and told me how they would proceed. I received shortly after a refund and ordered the correct item, it all happened fast and without any inconvenience! The mattress is AMAZING. I'm very, very happy with them!!
To reply as a company, please log in to your business account.