Hi there, I have been a member for a few years and won once in the local club. Since joining online, there have been a few hiccups which has led to me contacting the wonderful CS team. I do appreciate the bonus given for service interruption and I must say that I have won more online than in the club! Hoping to win at least a 3-digit number one day hehehe but for now I seem to be stuck on 1TG and 2TG. All that said, I do like this site, it is user-friendly and I recommend it to anyone considering online gaming!
To sum up Mecca Bingo what I would say is, be very careful. Never had a problem depositing or withdrawing from them, and was impressed by the value of one of their progressive jackpots for bingo. 10k for 40 balls I think it was? And of course plenty of helpful CMs and stunning graphics, which seems to be the norm for the Virtue Fusion sites.
As for their customer service - it was absolutely shocking and I've rarely experienced worse. I sent them a query regarding one of their promotional offers (a welcome back deposit bonus) they had sent me through e-mail and the way they handled what should have been a simple matter was appalling. At first they never responded to my e-mails, I checked if the problem was with my e-mail provider but everything was fine. Then eventually they responded to one of them, but denied any knowledge of receiving earlier e-mails. Next they told me that they had no idea what promotional offer I was talking about, despite them only sending me the offer through e-mail 1 week previously! After that they did infact recognise the promotional offer, but didn't give me an answer to my query and instead sent me a message referring to something which I never had an issue with! After a week of these back and forth e-mails I had just decided enough was enough. There was no point wasting anymore time as they obviously didn't want me to claim on this deposit bonus promotion or they were just incompetent. I'm guessing both.
So from my experience what I can say is this. Basically if you think you'll never need to use their customer service for one reason or another, then you'll probably enjoy Mecca Bingo. If however you ever have a problem with your account or need to ask them a question about something, then the odds are you are going to be ignored or given an automated response. In other words you won't be valued as a customer in this respect. P.S. Their live chat feature is never accessible, wonder why that is hmmm!
I have been playing with Mecca for nearly two months now and have recently downloaded their app. I love the look and feel of it and it's so handy, you can just play whenever and wherever you want. Definitely one of the best mobile Bingo products around! Well done Mecca!
Have only played mecca for about two weeks and struck a big win of £657 yesterday playing one of their slots games. So happy to have won.
The site is very user friendly and they have a vast array of games. Their bonus offers are great too, you only have to spend £10 and you get free cash!! I've got all of my friend playing mecca now and they love it! Keep up the good work Mecca Bingo!
I have played Mecca Bingo for nearly a year now and can say its probably one the best bingo sites around! It has some good games like Cleopatra & Rainbow Riches! I've also been lucky enough to win a few times, the most I have won is about £800! I will definitely continue playing at Mecca and recommend to all people who love Bingo!
i love playing here and very generous site-sometimes i log in and all of a sudden there is unexpected bonus money sitting there.wagering requirements are very good too.friendly and fun will stay forever ty x
not only is it a lot of fun going to the mecca bingo club, i have learnt that the online mecca bingo site tops it all; great selection of bingo game cards to play, great slots, and brill mini games, if you have never played online bingo, i highly recomend, mecca bingo, it;s .brill if your a beginner, and theres always help if needed,