HORRIBLE customer service. I ordered £83 and some of the order was raclette for my daughter's 1 year birthday party. The cheese went off during shipment and I didn't realise this until 30 min before the party was to start! The cheese smelled like animal feces and was in NO WAY consumable. I have been eating raclette for over 11 years now and am no stranger to how racelette is meant to taste! Under stress of the party, I threw the cheese away. Melbury has demanded me to ship the cheese back in order to refund and would rather piss of a potentially loyal customer over £20. Good luck Melbury - I will be sure to post this feedback on every review site and let everyone know what PISS POOR customer service you have.
My order was dispatched apparently on the 10th May and as of yet I have had no goods from them or the original money paid to them. I have chosen to be refunded, to be told after numerous emails sent that this would be done shortly, then after requesting as to when this would be done, I was told I had already been refunded. I asked for specific details as to when this was done and they have failed to do so, other than later contradicting themselves by ‘Once again we confirm that your refund has been processed please refer to our Terms & Conditions (Section 13.4)’ , which basically means they have not refunded me.
I checked the tracking number on 9th June with their Mickey Mouse courier ‘YODEL’ which stated the goods had been picked up, spoke to yodel who also told me to take the matter up with the retailer and that the goods seemed to have been signed and picked up from the couriers home, which all sounds dodgy as it is news to me and I am interested as to what YODEL has done with the goods. Also I was told by YODEL that the retailer had not chased this order up at any point and they did not realise there was a problem and told me to tell them to put in a claim.
Stay away from this cowboy operation unless you want a headache dealing with an company that strings you along for over one month and a half and counting without your goods or your hard earned money, Not worth the hassle.
Kris Yi found this review useful
I ordered a hamper of fresh and canned produce. Although M&A's courier delivered to the wrong address, I still had to pay for the delivery and all fresh produce - despite receiving nothing. And M&A's response is that that's "their Terms and Conditions policy". So order at your peril as you may pay and get nothing for it. I cannot recommend this "service".
Having tried to place an order and then been told that my payment had failed, I tried again a couple of times and then bought my items elsewhere.
Then 3 lots of my order arrived and I phoned the company to explain what had happened. Unfortunately, the customer service I received was appauling, basically being told rudely that I what I said must be untrue and that whilst they would refund my order, they wouldn't refund the shipping so I probably shouldn't bother as it wasn't worth it.
I am an entirely computer literate and honest person and was disappointed to be basically accused of either stupidity or dishonesty. Certainly won't use them again.
Kris Yi found this review useful
I found the place easy to get to by public transportation. I also found the price for what I ordered reasonably priced. I would recommend this place to any friends that are interested in acquiring some American foods.
I found the website easy to use and I liked the way each cheese was described which helped me choose. I placed my order late one evening and it was dispatched the following day and arrived the next! Very quick and I was emailed with the progress of my order step by step. Well packaged with cool gels to keep the cheese fresh. I bought the cheeses as a gift but I hear they were all gorgeous! I will definately order again and I would recommend to others! Thank you!!
Ordered a set of 12 small bottles of lemonade and only after ordering was I told that only 6 bottles could actually be delivered in one package. Item never delivered and email telling me any info never sent to me either. I had to track down the delivery depot who then told me that the package had been disposed of! Seems that all bottles were broken upon their delivery at the depot. Am still waiting to be refunded. Very disappointed and will definitely never use again.
Kris Yi found this review useful
website easy to use and found exactly what I wanted at a very reasonable price. product delivered with ultra fast service. would recommend anybody to make this company their first to look at. thanks and I will return.
There I was, about to cook for 16 people (I am no Chef), but I am a bloke and as always I left everything to the last minute. I'd never used Polenta (the Quick Cook type) or Tallegio cheese before and couldn't find the Polenta anywhere so I did what we all do these days "I Googled It", found Melbury & Appleton, and the rest is gastronomic history.
After ordering online the dispatch was next day. They use a courier who notifies you, the customer, of receiving the order from the supplier and gives you an expected delivery date. You also have a means of tracking your parcel. Excellent service and I thoroughly recommend them
I ordered some packs of frozen pancakes and wasn't expecting them to arrive still in that state. But low and behold they were well packed with ice packs round them and arrived still frozen. I will certainly buy from them again as delivery by courier was excellent...Well done !!!
my first,[and it wont be my last] order placed was despatched timely and arived well packed and undamaged, i live in scotland so the distance was a concern but i receved everything i ordered and am still enjoying them, Thanks.
Been buying my 00 flour from Melbury&Appleton for a few years now, but I never end up buying just the flour. They are the only ones who stock the Maple syrup my family and I love, so every time I order my flour I stock up on a bottle or two. All the products I have bought are good quality, my only problem is stopping myself from buying more than I need! Service is excellent, prompt and friendly. So I will be ordering again soon!!
I love using this site . I initially found it by searching for Planeta olive oil ,[ much cheaper from Melbury and Appleton], I like experimenting with different recipes and can find most of the ingredients here that you cannot find in supermarkets. The items arrive quickly and well packaged. Very interesting website, I wish the shop was local to me!!
I had been searching for verjus for months and then found it on your site. I had a mooch about and found even more delicious ingredients. I found some wonderful treats and dry stores which are difficult to get in supermarkets. The liquorice allsorts were divine!
I will definitely use your services again and have told friends about it already.
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