We purchased one of the most expensive mattresses from Memoryfoam Warehouse called the Signature Plus, pocket sprung with a memory foam layer and a comfort layer of wool. It was advertised as 'medium soft' and this was appealing as both my wife and I find hard mattresses very uncomfortable. The mattress was firm when it arrived but I thought it would soften up. After three months it started collapsing in on itself and we contacted Memoryfoam Warehouse to complain. They sent someone down to check the mattress and two deep impressions were clearly visible. It's now six months later and we're still waiting for our replacement mattress.
I've been getting 24 hour headaches which I'm certain is related to this concrete mattress so I decided to buy a competitors mattress which is blissfully comfortable. I will never buy another thing from Memoryfoam Warehouse. While they have always remained polite, they are selling defective mattresses with no enthusiasm for rectifying their mistake. Beware.
We where both having problems with back pain after sleeping and told by a friend that a memory foam topper would be good.
I saw the sign for the memory foam warehouse in wakefield and decided to have a look.
Having got great infomation and trying most of the beds in the showroom with the kids jumping about and playing in the ball pit it looked like getting a topper would not be the best option as the mattress was no good as i didnt pay a great deal for it in the first place and the price of new mattresses was cheaper than i expected.
In the next few days me and my wife went back to the showroom to test the beds again.
Again the service was great and the kids run riot again.
But being a yorkshireman we decided to look in every matress shop in the surounding area to see if we could pick up a bargin not nowing that the first shop we visited was the best.
Having sat bounced layed on hundreds of beds typically we decicided that the best was actually the first bed we had looked at !
It did happen to be the dearest in the shop a pocket sprung memory foam mattress but it was far more comfortable and cheaper than any other mattress we had tried.
So we bought it as it had a 6 week trial so we couldnt lose .
Also there was a deal with the pillows 2 for 1 so we bought 4 pillows too for us and the kids.
The mattress does take some getting used to as it was completely different from the one we had but now out bodies have got used to it no back pain and a great sleep every night.
Thankyou memoryfoam warehouse
I purchased a King Size Classicpedic Deluxe Memory Foam Mattress about 3 weeks ago. The gentleman on the other end of the phone when placing my order was great and very helpful. He went through my needs and suggested the best mattress for my condition. The mattress was delivered very quickly. The great thing with this company was the 60 day trial because I was finding the mattress a bit to hard. so I phoned Memory foam warehouse for their advice, the lady that took my call was very professional and without me even having to suggest changing the mattress, she straight away stated, " no it shouldn't be like that and I suggest you change the mattress under our 60 day trail" You can not get better than that. She explained the process and that she would send the packaging out to me. She also suggested a mattress that maybe suitable and the cost as the old one. I am waiting to send the mattress back, but is the customer service is a good as it has been I think it will be a easy process. I wish to thank Memory foam warehouse and I will shop and recommend you. Thanks to all you team.
I bought the 7cm topper to replace my 5cm egg shaped topper from Argos and man what a difference! The one from Memory foam warehouse is by far a superior quality then the Argos and was almost the same price. Therefore the Argos one was returned after 1 night. Will deffo be back here if I need more.
I recently purchased a memory foam mattress and pillow for my daughter from the memory foam warehouse. I found their website to be easy to use and intuitive for comparing the different grades of mattress at differing price points. I made my choice and researched other sites to compare similar offerings. The cost was extremely competitive so I went ahead and made the purchase online with my debit card.
I forgot to put delivery instructions against the order and used the website to contact customer services who replied very quickly informing me that they had added the delivery instructions to the order.
The memory foam mattress and pillow were delivered within a couple of days exactly to order.
My daughter, being a typical 13 year old was sceptical of the new mattress, but once she had slept on it is converted. The only downside is that it is much harder to get her up in the mornings.
The only issue I had, which admittedly could have been the delivery company, was a small tear in the packaging and on the back of the mattress.
Otherwise an altogether excellent product and fantastic customer service too. Many thanks Memory Foam Warehouse.
I ordered 2 mattresses from this company. Wished I hadn't.
I phoned the company twice to confirm the delievery as I had to take a day off work.
Delievery day came and I got a phone call from them at 3pm. "Sorry there was an error and you won't be receiving it today" another days was arranged, another day off work taken.
Mattresses arrived on the next delievery, without the 'goodwill pillows'. Another call to them. A member of staff promised to price match the mattresses as they had only been delievered and gone down in the sale.
No refund appeared. I called them 4 times over a week and half. Requesting call backs from senior staff. No call back. Only receiving a call back from senior staff (although on another call he wasnt senior staff) when mention that I would get legal advice.
Other issues. One member of staff said they have a no name policy, meaning they can't give out names of managers. Managers and other staff have no knowledge of this.
I wished I had known before buying I wouldn't have brought from them.
There was a good choice of beds and mattresses on the site, and I found the information on what type of mattress was suitable for different people very helpful.
The prices were reasonable and comparable to other places
When I had to contact Customer Services regarding delivery, they were very helpful and called me back really quickly
I had a small issue with the website itself, as it did crash on me once, but that may be more of an issue with my internet than their site!
Would definitely use again, and recommend to a friend
We have never had such a comfy sleep I smile when I get in bed at night. My husband is 6` 3" and I'm 5`I don't even feel him get into bed there is no roll over It really is about the quality of the memory foam and springs believe me I have tried others and I now have my perfect sleep. There is a slight smell for the first 12hrs or so but it isn't as bad as people make out and soon goes The cover is removable so it can be washed the zip goes most of the way round so you don't struggle The service I received from the warehouse was second to none fast delivery and all questions answered and with a trial period (which you don't need) how can you go wrong. All I can say is Don't call me at the weekend because I will be having a lie in Yvonne Keeler.
Ordered the King Size Coolmax Performance 800 Memory Foam Mattress which arrived exactly when stated and in perfect condition - packed sensibly and rolled.
All communications from the company were spot on and now that we've had the mattress for a couple of weeks I can't fault it.
I'd considered buying an £1800 mattress before I did some more research and needless to say I'm glad I didn't. A little bit of research always helps.
Recommended to all.
chose a mattress which was quite complicated due to the huge choice. worked out for back pain and me being larger than average needed to go a little above what we first planned. however this is the best £300 I have spent in a long time. the biggest problem I had was with the courier. they damaged the mattress in transit, I refused it, then the next day they delivered the same mattress after hiding the damage. this was not the mattress co. but does reflect on them. after contact with the co the first working day after the damage was seen they had ordered another mattress and this arrived next working say with no issue. I am being refunded the extra I paid for Saturday delivery and I have no.complaints outside their choice of carrier but it got there well the next day.
all in all I am very happy with the service quality and value.
King Size Coolmax Performance 1500 Pocket Sprung Memory Foam Mattress
Bought 2 lots of toppers from them recently. First time absolutely brilliant. Arrived before estimated day of delivery. I ordered 2 more but had to wait nearly 2 weeks. They said there was a problem getting orders via eBay. This will not stop me using them again. The 2" topper is so comfortable, I need another one please.
I ordered the Ottoman bed in black, with a pocket sprung memory foam mattress. The quality of the bed was far better than what I was expecting. It is very study and strong. I absolutely love the headboard.
I've had a great nights sleep ever since I have had this bed. Now getting out of my bed every morning is a real fight.
I would recommend memory foam warehouse to anyone looking for a quality bed at a low cost!!!!
As you can see from the other reviews, delivery is a joke. I had to repeat myself about 10 times over the period of 5 days that it took to sort out the delivery I'd organised. Every time it was going to be delivered the next day. Don't believe a word they tell you, you will just have to sit in your house all day till they decide, on a whim, that they can be bothered to get the thing to your house.
I only used them because they offered Saturday delivery but once this failed to happen (they didn't contact me, I had to contact them to find out) then they became a total waste as other companies make equal quality mattresses for cheaper.
It is nice to be able to buy from a quality British manufacturer. All of their beds have detailed specifications, so you know exactly what you are buying, unlike most of the name brands (what are they hiding).
We have learned that it is extremely difficult to choose the right bed by laying on it in the shop for 30 minutes. They all seem so comfortable. So, it's good that The MFW has 60 days for you to be sure your bed is right for you. Never, ever buy from any retailer that won't do this!
However, when we were in the shop, the salesman noted that both my wife and myself are in our 60's, and he asked if I ever had any back problems. I told him that I have had some back issues sporadically over the years. He unhesitatingly steered us to the classicpedic range, saying that the extra support would be perfect for us. It did seem comfortable (but so did all of the other beds). So, on his advice (the staff are billed as "sleep experts"), we bought the Classicpedic Pocket Sprung, which is rated as medium firmness.
This now appears to have been a mistake, as this bed is the hardest bed I have ever slept on, and I have been waking up with back pain, stiffness and headaches - none of which existed before we slept on this bed.
The good point is that we can exchange it. The downside, is that:
1. It can't be exchanged for anything less expensive without us taking the loss (not fair, since this bed was so recommended by the sales person for us).
2. We have to pay a £45 exhange fee, which I suppose is fair enough.
3. We can only do one exchange, so the pressure is on to get this right.
Having explained our predicament to several of their advisors, we are no clearer as to which bed would work for us. Each advisor offers totally conflicting information, confusing us even more.
So, although I am certain that the products are good quality, the decision is high risk. So, we don't yet know what to do, and feel very much on our own with this. If we could only talk to someone who is indeed an expert!
The foam mattress topper I ordered is excellent - as I product, I would happily recommend it to anyone! I moved into a shared flat and really needed something to cover the lumpy old mattress!
The only problem I had was, and I think it deserves losing a star because of it, is that the 'next day delivery' plastered all over the site is rubbish. As soon as you order, they send an email with words the effect of 'that next day delivery we promised, well if we're at all busy, it's not happening.'
In the end, I got it about 3 days later - which itself isn't bad, it's just the annoyance of false promises.
Overall, I'd still definitely recommend.
Where do I start with!!
Ofcourse with mattress background, I have a super king size bed that i got from Ikea and memory foam with pocket sprung matters about +/- 20 months old. Obvious with spring mattress is that over time you start to feel them! I latter added memory form topper about 6 months ago to resolve this problem but now the mattress slopes over to one side.
With my wife expecting another one, old mattress had to simply go. It was giving her a lot of bad backs in morning. Started looking out of deals (as usual with all my purchases), online as well as in local stores.
I was surprise to know that there are more then 30 - 35 brands out there in market (not as many in my local store! or perhaps lack knowledge on my part). The best deal that I could find was at Memory Form Warehouse "http://www.memoryfoamwarehouse.co.uk", I never purchased mattress from this online supplier specially the brands that i could not find in my local store.
I was looking for a Super King Size mattress, and found "Superior Outlast 500 Memory Foam Mattress" which was great (at-least with the specification on the website!) with 5cm layer of temperature sensitive 75kg/m³ high density memory foam and additional 15cm of 40kg/m³ highly resilient reflex support foam base for just under £250.00 incl. next day delivery
Obvious for me was to first go back to Ikea where I got my previous bed and mattress. Checked the price and product specification. Frankly, quite disappointed with it as I was hoping it would have a better or comparable deal, but cheapest super king size was not 1 but 2 single mattress of 90x200 for total of £200 than the additional travel cost nearest store is about 45 miles (not worth it!)
Later, compared this other products from memoryfoamwarehouse.co.uk with other online shops and in local market. This store was the best deal for the mattress, so had buy it! (a product that i have never seen! did not slept on / laydown on it from unknown store! A bit of gamble (fingers crossed!) and went for it!)
It arrived in on Monday evening since i ordered late on Thursday night. To my surprise shipment was packed like a roll, it was tall and very heavy 38 kgs to be precise. Went straight up took the old mattress and bedding out and lifted this on to the bedroom. Unpacked it and left the new mattress for 4 hrs before sleeping on it (as per the instructions, mattress will regain its shape and size etc. etc.)
Later that night when we went up to sleep, my wife simply enjoyed the first few minutes on it and went straight to sleep! and so did i...
Hope this review help! as I did not buy from memoryfoamwarehouse.co.uk before but my experience was 5/5. Again, bought a "Superior Outlast 500 Memory Foam Mattress" now its about 4 weeks and its going great! (as a matter of fact much much better than the previous one I had!)
After a looong consideration we have finally bought a new mattress. Our daughter had a mattress that we liked but wasn't available anymore, so the task was to find something similar. Our main criteria was finding something that came vacuum packed, as we needed to get it up into our attic room and would have really struggled with a flat packaged one. Memory Foam Warehouse were one of the few online suppliers that gave us that information- most just talked about the mattress composition and comfort level with no reference at all to how it was packaged. They also carry a good variety of mattresses including a "keep cool cover". This was the thing that eventually helped us decide to buy from them, and we're very pleased with our purchase!
We bought a memoryfoam mattress topper, 100mm / 4", becuase it seemed the best value for money, and would give more support than a 1, 2 or 3" mattress. Unfortunately for me, I had heard of some horror stories from friends who had bought the thinner toppers... We scanned the 'net, found one at Argos, for MUCH more than we paid, so decided to buy from here instead - cheaper, and free elivery! What more could you want? I had suffered a pulled muscle only a couple of days before the mattress was delivered, and didn't know if it would help, or hinder the recovery process, but decided to give it a try and see what happened. After the first couple of nights waking up in pain, I thought "Uh, oh. Should have listened". A few days later, and I'm moving around like before I pulle dit! FANTASTIC! Love the feel when you sit on the edge, or last thing at night, after a heavy work load, falling into the mattress, and being supported all round, with a firm touch. Can't beat it, even the wife says she no longer rolls one way or the othere when I get in or out of bed! You absolutely MUST buy one of these, if you need extra support for a poor posture.
I decided to purchase a memory foam dog bed for my 10yr old GSD and was amazed at the prices being asked by pet retailers. I had a look around and found the memory foam warehouse. I found a 5" thick piece (2mx1.25m) for an unbeliveable price and have now got 3 dog beds for about 2/3's the price of one. Very good quality and excellent delivery time. Would heartily recommend them to anyone.
I can't believe I waited so long to get a memory foam mattress - I LOVE it!
And my bones love it too - for the first time in years I've been able to sleep comfortably without being woken by joint pain if I stayed in the same position too long. The memory foam keeps me warm and comfortable and has allowed me to sleep like a baby again. I found the website great too - the ordering process was quick, easy and informative and my mattress was dispatched the next day. The many detailed reviews on the website were what sold me on buying my mattress. So many people with joint problems raving about their comfort and sleep after sleeping on memory foam - I knew they had to be good products. Thank you!
Well what can I say?? I was skeptical at first and worried that some reviews on the site seemed to be entered on the same day but I needn't have been. I would definately trade with memory foam warehouse again, prompt delivery, easy to order and great communication. The product itself is ammmmaaaazzzziiinnnggg- I bought two 2" thick toppers for my kids single beds. Although they were new 'superior' mattresses bought from another supplier, there was no padding to speak of and even the toddlers could feel the springs never mind when mum or dad had to get in! Now I'd quite happily sleep in their beds all night- it's like super delux mattresses now! I'd highly recommend the toppers to anyone, far cheaper than a new mattress. The size and density is perfect. I wouldn't go any thicker than 2" personally- it's more than adequate.
We ordered a king size bed and separate memory foam mattress before christmas. We didn't get our delivery until after christmas initially due to the seasonal period & the courier company being un-contactable about changing the delivery date from christmas eve.
When the delivery arrived, we had been sent the wrong bed (a double not a king size) and no mattress. I did not realise this until I had opened the box and realised the bed they had sent was too small. This closer inspection also revealed that the bed was damaged and the wood frame of the headboard was split.
I called the company to say that they had sent us the wrong bed and that the bed they had sent was also damaged. They apologised, although didn't understand what had happened and informed me I had two orders with them on their system? Which was completely wrong as I had only placed one. They said they would arrange delivery of the correct bed and pick-up of the incorrect damaged one.
A couple of days later we received a delivery of the mattress that we had ordered with the bed. This was the correct size. But no bed.
Roughly another week later (getting on for 3-4 weeks after the order was placed now) we received box 1 of 3 for the correct sized bed. But the courier informed us he knew nothing about the orders & just had the one box to deliver, and that he wasn't scheduled to do any pickups either. 6 hours later, another courier arrived and delivered the remaining two boxes of the correct bed, but also said he was not scheduled to pick anything up. So we now had 7 large boxes filling up our (very small) flat.
Since this delivery, we have had two scheduled pickup's arranged for the spare bed to be collected, which no courier has shown up for. And a third (from the company themselves) where a driver called me to say he that he allegedly tried the doorbell at 8am but got no answer (even though we were in at 8am that morning!).
I have since stopped chasing the company because they do not seem to care about this extra bed that we still have in our flat. Or the fact that my partner & I lost 2 days worth of earnings between us waiting for pickups that would take place 'sometime between 8am and 6pm' but never did.
I am now at the point where nearly 3 months have gone by and I am no longer able to store the boxes in my flat any longer. I have a good mind to invoice them for lost earnings & storage of their stock.
Overall, I would say that I am extremely unhappy with the service and the company's ability (or desire) to correct it's mistakes - which is a shame because the actual product itself (when you eventually get the correct one) is not that bad. I shall not be using them again or recommending them to any friends. Ever.
I have never had a good nights sleep until I got the mattress topper.
I have slept amazingly ever since I got it and I have never felt more alert and brighter in the mornings, I have never been a morning person until now.
Thank you so much for giving me a bonce in my step and a smile on my face.
After thinking about a memory foam mattress for some time, I took the plunge and chose the one for me. After speaking to customer services, my order was on its way. It arrived the following day - and the delivery man was very friendly.
Once unpacked and rolled out, the mattress took about 5 hours to settle. After a couple of nights getting used to the mattress, it has now become the best nights sleep I have had!
Over the years I have spent more nights trying to sleep on uncomfortable mattresses than I care to mention - I've spent a small fortune on mattresses over the year. All I wanted was a good nights sleep and to wake up feeling refreshed and relaxed. I had almost given up hope of finding what I was looking for. Then I went to The Memory Foam Warehouse to try their mattresses. I was so impressed. I am heavily built and I was worried that a memory foam mattress wouldn't be for me - how wrong could I be. The assistants in the Wakefield branch pointed me towards a mattress which would be good for me and I decided I needed to go away and think about it. I was really impressed that there was no hard sell what was important was that I got what I wanted not that they made a quick sale. I went home did some checking on the Internet and decided that the mattress I'd seen at the shop was the one I wanted so I ordered it on the web. The one I went for was the Premium Outlast 1000 Pocket Sprung Memory Foam Mattress.
The next day I got an email advising that the mattress would be delivered the following day. When the mattress arrived it didn't look like a king size mattress - more like a massive sausage. I put it on the bed and opened the plastic wrapping and stood back as it first flattened out and then grew and grew. I will admit that I was worried that anything that compressed down like that wouldn't provide the support I was looking for - again I was totally wrong. I gave it a few hours and went back into the bedroom and there was a full size, thick and comfortable mattress. I tried the mattress and couldn't believe how comfortable it was. A lot of people warned me that it would take a few nights to get used to the different way a memory foam mattress feels - but I slept better on that first night than I have for years. The best bit was that every night since has been the same - as soon as my head hits the pillows I'm asleep.
Would I recommend it to friends and family - that's already happened!! I would recommend that everybody has a memory foam mattress. How much would you pay for a good nights sleep? I know that after years and years of bad nights sleep I would have paid a lot more than I did for this mattress
I purchased my bed from the memory foam warehouse , and I can honestly say that every night since getting my new bed I've had a peaceful and undisturbed sleep . The delivery was on time and the bed looks very stylish in my home. I can't fault the memory foam warehouse on comfort , delivery or value for money. Would recommend anyone to try and see for themselves; they won't be disappointed.
I bought an egg crate foam mattress topper this past Christmas. My current mattress, while getting on a bit, still has plenty of good life in it. Unfortunately I'm not a durable as the mattress!
I suffered a back injury this past year and have been very uncomfortable sleeping in bed, so I spent a lot of time on the sofa.
I grew weary of every night sleeping on the sofa to prevent turning and hurting myself again not to mention waking myself up every time I moved. It soon got to the point where the sofa was not good any more and I would wake up in a very painful state.
I started looking online to see what was out there and stumbled across Mattress Warehouse's website. After a bit of reading on what was on offer and checking my wallet, I decided the egg crate foam topper would be helpful.
Once the topper arrived I couldn't wait to get it one my bed and go to sleep that night. I can tell you it was the best night of sleep I had in ages!!! The very minutes I slid between my sheets and felt the foam contour around my body I just sighed and let my body go and relax. It was heaven! In the morning I woke up sleeping on my back, the way I have always woken up, and did a huge wonderful stretch before I got up. I couldn't wait to go to bed again and I had just gotten up!
The topper has been fantastic for me and while it hasn't cured my back issues, it has made sleeping so much more comfortable and pleasurable again! Thank you Mattress Warehouse!
I researched extensively when we were looking for a memory foam mattress for our new bedroom . The memory foam warehouse came out top and they have such a great range of products for every type of person. We decided to drive over to the showroom to be sure and were delighted with the advice and service we got there. We decided to take the mattress with us and that night had a great night’s sleep.
Would highly recommend this company. We also got two free pillows with our purchase.
Spent a lot of time looking for a new mattress. after reading up on memory foam mattresses decided to go with Memory Foam Warehouse as their products where very well priced, gave a good amount of information to decide which mattress to buy. The mattress was delivered on the expected delivery day, courier service used was friendly and helpful when delivering the mattress.
I would recommend them to friends if they wanted a new mattress.
Found them really good on the phone but from the start things went wrong tried to charge more than was agreed. that took 2 days to resolve then bought it £1100 IN TOTAL for next day delivery. waited in 5 times now 3 days of work and still no one knows when i will get it 14 days after my first attempt to buy and 12 days after i should be sleeping on it. No one really cares and they just lie a lot
We are lucky enough to live within 25 miles of the Batley showroom and were pleased to be able to test out the mattresses in store before committing to selecting the right mattress for us. Once we had made our choice we found that the mattress wasn't in stock but the helpful staff reserved us a mattress at the Huddersfield store so we were able to nip over there and collect it on the same day. The mattresses come pressure rolled so transporting it in my smallish car was no problem. Memory foam took a little getting used to but I now find it extremely comfortable and find myself sleeping better than ever. I have already whole-heartedly recommended the Memory Foam Warehouse to friends and family - the quality of the product is very good and offers extremely good value for money. We will be back again before long to get a replacement mattress for our spare bedroom too - so that our guests can enjoy the same level of comfort as us!
This is a fantastic website, buying the mattress was easy, it came the next day and it was exactly as described. An absolute dream to sleep on and perfect. The memory Foam Warehouse have a customer for life. Fast service and excellent value for money with no issues.
I bought a 3" memory foam topper following a pulled muscle in my back. I went for the topper because I was not sure if I would get on with foam, as they can make you sweat more. Even with the outlast cover, I do get quite hot, but this is compensated by the enhanced comfort. I may take it off during a heatwave though.
I was also attracted to the topper, because we need something for my children's friends to sleep on when they sleep over. I have slept with the topper on the floor and I didn't feel any pressure points, so I would recommed both the topper and the Memory Foam Warehouse to anyone, as I was pleased with the service.
Easy to use website, great offers always available. Easy to contact and professional and helpful communication. Delivery in a timely manner and exactly when expected. Easy to assemble with clear instructions. Then there is the bed itself...... looks great, feels wonderful. As I have said to the missus, it is like being hugged by the worlds best hugger..... I even stay in bed when the snoring gets bad as I can not bear to sleep elsewhere.....
Very glad I made the purchase, you will be too.
I've had the mattress now for a few weeks and before debated for a massive amount of time to buy a memory foam mattress or not? I thought they can't be that great but I have now found I was massively wrong! After biting the bullet and buying one from reading the reviews and putting my trust in them.
No-one lied in saying how good their nights sleep were. Every night that I have had so far has been second to none. Sleeping like a baby all the way through. I live near a busy street with lorries etc driving passed at regular intervals and I am in such a deep sleep I don't even notice them, I even struggle to get up when my alarm goes off! I blame the comfort of the bed although that's not a bad thing :)
Overall I would recommend a memory foam mattress from the memory foam warehouse. Quick delivery and polite when called upon to enquire about the delivery.
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