Lengthy delivery times and frustrating customer service
Despite the repeated claims of "next day delivery" it took 8 days for our mattress to be delivered. When it arrived it had a large rip in it which shoudl have been obvious to the driver before delivery. It then took another 10 days and daily phone calls to arrange for collection and redelivery.
Annoyingly the only phone number given on the website is for a salesperson and not customer services which meant I often had to repeat my complaint. Emails sent via the website or replying to their staff were also never returned or acknowledged. The staff were always friendly when I spoke to them but it's a shame they were always reactive to my calls instead of proactively trying to resolve my case.
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