The service was excellent and staff very friendly
Good value for money, and takes hassle out of airport parking and transfer to terminal.
Impressed with text and call checking in advance of dropping off and on arrival at Heathrow.
Misunderstanding of pick up point in short term car park was probably my fault as I didn't hear that it was on level 3 of car park but driver called me when I didn't arrive after a few minutes.
All in all would recommend this service.
Everything worked perfectly and saved the tiresome bus journey to and from the normal car parks. Even had the car nice and warm for me on my return to freezing LHR from steaming Borneo. Perfect.
Fully delighted with this company. I do NOT usually fly from Heathrow as I live close to Gatwick, so I asked the company I use at Gatwick to recommend a company at Heathrow. This company was the recommendation and they were great. The guy was waiting for us when we arrived and was courteous and smart. When we returned we waited for no more than 5 mins and he turned up in the same manner as departure. I can do no more than recommend them highly. If I fly again from Heathrow, I will definitely use this company.
I HAD BOOKED AND PAID IN ADVANCE THEN WHEN I CALLED EN ROUTE TO AIRPORT YOU HAD NO RECORD OF MY BOOKING, BUT SAID SOMEONE COULD COME OUT. I SAID I WAS GOING TO T5, THEN WHEN I CALLED FROM T5 THEY SAID DRIVER HAD GONE TO T1, HE WAS RUDE UNHELPFUL SAYING IT WAS NOTHING TO DO WITH HIM, AND THREATENED TO NOT COME AND COLLECT MY CAR. I WAS NOT IMPRESSED AND NOW ABOUT TO MISS MY PLANE SO A VERY HELPFUL MAN FROM A COMPETITOR OFFERED TO ASSIST AND TAKE MY CAR. I JUST MADE MY PLANE, AND ON MY RETURN MY CAR WAS WAITING FOR ME - VERY EFFICIENT SERVICE FROM METEOR. ONLY GOOD SERVICE WAS FROM GILL DARBY WHO HAS EMAILED , APOLOGISED AND REFUNDED MY MONEY. IT IS UNLIKELY I WILL BE USING MGP AGAIN.
called 30 minutes before arrival at airport and yet still had to call 4 times when I arrived to find out when driver would be there. was told I was in the wrong location, but was where the email said to be.
return was even worse - called to say was ready to pick up call and then had to call a further 3 times to find out where to go as. 1st time told one thing, then another, the another. asked why your operator didn't just give me full proper instructions the first time and to quote your employee was told "you are an idiot"! appalling way to behave, should be disciplined but will no doubt just deny he made the comment. won't be using again and wouldn't recommend using your service either.
I have used MGP Heathrow before and like the convenience of meet and greet. Just as I was about to book an 'ordinary' car park for our annual family summer holiday they sent me an e-mail to offer a discount which i booked straight away. There was no waiting at the airport and the staff were friendly and courteous. I would recommend MGP Heathrow if you are flying from this airport.
We would highly recommend the service was so good and very professional and took all the stress out of parking and helped make our holiday start early.
This was a professional and efficient service at a very reasonable price. I'll be using it again!
This is the second time I have used this company for parking at Heathrow Airport. They are good value for money and provide a first class service; they are very efficient and tie in very neatly with changes to your schedule.
Anytime I need to park at Heathrow, this is the company I will use!
For the same price as parking in long term parking with a shuttle bus, but without the hassle of taking your luggage on and off the shuttle bus - this was worth it.
Full instructions and with text messages to keep you informed it was easy to drop off the car and keys and just as easy to collect the car upon return.
On return to T3 LHR - I would have liked some maps on where to walk, rather than just text instructions, but the text instructions and the phonecall contact all worked well.
With a young family this was by far the easiest and simplest way of getting to and from an airport. After an 11 hour flight - stepping out of the terminal to get your car is just what you want !
Makes parking at Heathrow - which is a nightmare place - so much better! Ultra reliable, quick and friendly, making the whole huge airport thing a lot easier.
Doesn't cost much more than self parking but cuts out all the hassle with coaches, losing car etc. Great after long flights. car has always been returned OK.
MGP Heathrow answered the calls both to the airport and on our return in an efficient and professional manner, and the car turned up within a few minutes of our call once we'd collected our bags (Vital to ease any frustration/annoyance after a long flight)
All in all a good service that I would use again.
Plenty of this type of parking to choose from. Looked up their website and what they had to say was delivered.
On this 1st experience I would give them 100% and definitely recommend them.
Excellent service on the for collection and delivery. The only confusion was that the fast track parking sign at t5 had been removed so we went to the wrong side of the car park
I've used a couple of different meet'n'greet parking providers at Heathrow before and had pretty good service, but MGP Heathrow's service was flawless. I think it's particularly good that they have your mobile number stored in their system, so that when you call they have your details straight away from the mobile number - no reading out long booking references.
We were in our car and driving away from Heathrow within 25 minutes of the plane pulling up at the gate :)
Despite us arriving slightly earlier than expected to drop car off and arriving later than expected whern picking the car up, the whole process was very easy and smooth. I would definitely use this company again.
Now use MGP regularly. No problems getting in touch with them on my way in or when I get back to Heathrow and reception/service has always been friendly and efficient. Have always been waiting for me when I arrive for the drop off and don't have to wait too long a time for my car on return.
I had a great service from MGP on both legs of the journey, the rep was waiting to collect the car when we arrived at LHR and was waiting in the same place with the car when we returned - which is basically what you need when using a valet parking service. Also, as MGP use the short stay car park, instead of outside the terminal, there is no issue if the weather is bad.
We used this service on the worst day of the year - half term starting and a 55 mile tailback on the M25. They took it all in their stride and despite us arriving massively late were there exactly on time. At the end the car was waiting for us and had been cleaned which I wasn't expecting at all. Thanks for looking after us so well
We travel often, and always use a reputable meet and greet service. I decided to try MGP as they usefully have early meeting times, before 5am, however trying to actually deal with them was an uphill struggle. Whilst the men who picked up and dropped off our car were lovely, friendly and polite, the phone operators were very rude and argumentative. When we had colelcted our bags at Heathrow, there was no-one to answer the phone and I had to call for ages, then the operator asked a long seris of questions, all the answers to which I had already provided. Our car was returned filthy dirty on teh outside, with smears of dirt all over it.
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