We travel often, and always use a reputable meet and greet service. I decided to try MGP as they usefully have early meeting times, before 5am, however trying to actually deal with them was an uphill struggle. Whilst the men who picked up and dropped off our car were lovely, friendly and polite, the phone operators were very rude and argumentative. When we had colelcted our bags at Heathrow, there was no-one to answer the phone and I had to call for ages, then the operator asked a long seris of questions, all the answers to which I had already provided. Our car was returned filthy dirty on teh outside, with smears of dirt all over it.
Using MGP Heathrow makes travelling with children much easier. You simply leave your car near the terminal entrance and the lovely friendly staff take it away.
I have used MGP a number of times at Heathrow T5. They give an excellent service. They have always been waiting for me on arrival and I never wait long for the car to be returned to me. The last time I used MGP, on my return it was raining. If I had parked in the airport long term car park I would have had to wait for a bus and then find and load my car in the rain. MGP takes that hassle away for less than the cost of the airport long term car park. I will definitely be using them again and would highly recommend them.
Online reservation was simple. Communication very clear. Meet and greet staff very polite and friendly. Will definitely use again.
Really liked that you get discounts for multiple bookings which is another good reason why we use this company.
All went as it should do with the exception of the drop off directions at Terminal 5.
The signage seems to have been changed recently so I ended up in the wrong location. A quick phone call sorted things out though so no drama.
Pick-up was perfect with car waiting as I stepped out of the terminal.
We have used MGP for the last few years and have never experienced any problems. It is much easier driving up to the airport and simply handing your keys to the MGP representative. Even more so on the return journey when you don't have the hassle of loading your luggage on and off a shuttle bus and endure the drive to the car park. A simple telephone call once you have collected your luggage and your car appears within minutes and it works even when you have been diverted to Cardiff for re-fueling because Heathrow is closed.
We had a good experience of this company. The staff were smart, friendly and helpful. The information provided on booking was very useful. It was a good price too, cheaper than a taxi!
We were recommended to use MGP by the company we have used for the last few years when flying out of Gatwick. We took it on trust that the recommendation would be a good one. All went very well, we contacted MGP prior to reaching the terminal and were met very shortly upon our reaching the car park, the same happened upon our return to collect the car. On both occasions the staff were polite and helpful.
The only marks down were the confused instructions of where to eet due we think to the car being cleaned and certain areas being rode off, pls the sign upon entering had also been moved.
What a brilliant way to park at Heathrow. No hassle, no shuttles, no waiting around. Just pull up, hand over keys and go. Coming back one quick call and hey presto there's your car ready and waiting for you. Brilliant after a long and tiring flight.
Excellent Service. Friendly and efficient service. Everything worked like clock work
My experience couldnt have been better, I was met on time and the car returned within a matter of moments of me arriving at the pick up point. Many thanks
I was a little a concerned as never used you before,so read some of your customer reviews and based my decision on them (thanks to your customers for their honesty).
You were the cheapest and I'm pleased to say the most professional I have used.
Smart courteous staff on drop of and collection all made very easy at Terminal 3 Heathrow.
Will be using you again and have already passed your details to some friends.
This company has given my good polite efficient service every time i have used them and have no problem in recommending them to a friend
Good service overall - cheaper than other parking options that we looked at. Not quite as slick at collection stage as other companies that we have used but we only had to wait 5 minutes so not bad. Quite courteous staff. We would use this service again.
They were waiting at T5 at agreed time after I had rung in advance.
A friendly young man greeted me and confirmed the booking details.
I was dropping my bags in the terminal in a matter of minutes.
On return my car was ready and waiting for me after ringing from baggage reclaim.
The same friendly man greeted me and I was on the road only minutes after exiting the terminal building. All in all a very good meet and greet experience. Highly recommended.
We take long flights with the children and I don't like being in a taxi on the way home. A round trip by taxi from our house to the airport is twice the price of this car parking service. I thoroughly recommend it.
As cheap as off airport parking and so much more convenient
Pick up and drop off was fine, but there were a lot of muddy footprints left in the foot well and also the car had been driven 50 miles...apparently it had to go to an over flow car park because being Easter they were very busy.
We don't normally fly from Heathrow for our holidays so was dreading at the thought of trying to find a reputable meet and greet service. I was recommended MGP by my usual meet and greet provider I use at Gatwick. The two week charge was less than I expected to pay at Heathrow and was less than I normally pay for two weeks at Gatwick. The drivers were well presented in their uniforms and professional and gave me confidence that my cherished car would be looked after. Thoroughly recommended and will use every time we fly from Heathrow.
Price reduction for loyalty. It takes the unpleasantness away from the final leg of the journey home. No park and ride, trains or wating for taxis.
The service is excellent, but the car does come back filthy. I do think they could wash the car as a demonstration of the value placed on customer loyalty.
The car was in the same condition I dropped it off - phew!
I have never had to wait for the car to be returned with other meet and greet services.
The drop off was a nightmare, the guy to collect the car could not understand us and visa versa.
In the end we had to just leave it with him or miss check in.
The collection on return was great, polite prompt etc, only thing was car was very muddy on return, would probably use again now we know what to do.
I recently used MGP for a trip out of Heathrow. Very prompt service and the staff were extremely friendly. Car was waiting for us within 10 minutes of our phone call on arrival. Would definitely recommend!
To reply as a company, please log in to your business account.