I HAD BOOKED AND PAID IN ADVANCE THEN WHEN I CALLED EN ROUTE TO AIRPORT YOU HAD NO RECORD OF MY BOOKING, BUT SAID SOMEONE COULD COME OUT. I SAID I WAS GOING TO T5, THEN WHEN I CALLED FROM T5 THEY SAID DRIVER HAD GONE TO T1, HE WAS RUDE UNHELPFUL SAYING IT WAS NOTHING TO DO WITH HIM, AND THREATENED TO NOT COME AND COLLECT MY CAR. I WAS NOT IMPRESSED AND NOW ABOUT TO MISS MY PLANE SO A VERY HELPFUL MAN FROM A COMPETITOR OFFERED TO ASSIST AND TAKE MY CAR. I JUST MADE MY PLANE, AND ON MY RETURN MY CAR WAS WAITING FOR ME - VERY EFFICIENT SERVICE FROM METEOR. ONLY GOOD SERVICE WAS FROM GILL DARBY WHO HAS EMAILED , APOLOGISED AND REFUNDED MY MONEY. IT IS UNLIKELY I WILL BE USING MGP AGAIN.
called 30 minutes before arrival at airport and yet still had to call 4 times when I arrived to find out when driver would be there. was told I was in the wrong location, but was where the email said to be.
return was even worse - called to say was ready to pick up call and then had to call a further 3 times to find out where to go as. 1st time told one thing, then another, the another. asked why your operator didn't just give me full proper instructions the first time and to quote your employee was told "you are an idiot"! appalling way to behave, should be disciplined but will no doubt just deny he made the comment. won't be using again and wouldn't recommend using your service either.
I have used MGP Heathrow before and like the convenience of meet and greet. Just as I was about to book an 'ordinary' car park for our annual family summer holiday they sent me an e-mail to offer a discount which i booked straight away. There was no waiting at the airport and the staff were friendly and courteous. I would recommend MGP Heathrow if you are flying from this airport.
This is the second time I have used this company for parking at Heathrow Airport. They are good value for money and provide a first class service; they are very efficient and tie in very neatly with changes to your schedule.
Anytime I need to park at Heathrow, this is the company I will use!
For the same price as parking in long term parking with a shuttle bus, but without the hassle of taking your luggage on and off the shuttle bus - this was worth it.
Full instructions and with text messages to keep you informed it was easy to drop off the car and keys and just as easy to collect the car upon return.
On return to T3 LHR - I would have liked some maps on where to walk, rather than just text instructions, but the text instructions and the phonecall contact all worked well. With a young family this was by far the easiest and simplest way of getting to and from an airport. After an 11 hour flight - stepping out of the terminal to get your car is just what you want !
MGP Heathrow answered the calls both to the airport and on our return in an efficient and professional manner, and the car turned up within a few minutes of our call once we'd collected our bags (Vital to ease any frustration/annoyance after a long flight)