Reply from Mikes Dive Store
[REPLY]
- Reviews (64)
- Clare
- 1 Review
Everything was easy and the stuff was sent and arrived very quickly.
Everything was easy and the stuff was sent and arrived very quickly.
- Diver wife
- 1 Review
Good product, but priced £10 less than I was charged!
Bought this under suit as a birthday present for my husband, and he is delighted with it. However, when I unpacked it, it had a label marking it as £10 less than I was charged. This is not good customer relations!
Reply from Mikes Dive Store
- Customer
- 1 Review
Efficient and friendly, great communication a nice touch
Got exactly what I needed in good time, a small delay but was kept informed and happy to shop here again in the future
- Customer
- 1 Review
Nothing I ever order is in stock
Have placed about 3 orders over last 6 months and nothing is in stock. Takes about 10 days each time for payment to come back from their Paypal account. Wish they would not put things on their website for sale that they do not even have!
Reply from Mikes Dive Store
- Ken Barber
- 1 Review
Replacement battery delivered in double quick time!
I discovered my dive computer's battery was dead 3 days prior to my dive holiday. I thought I would have to rely on my buddies computer for my dive information but Mikes Dive Store delivered my replacement battery in double quick time.
- John Campbell
- 1 Review
Looked after me!
Great product range, I ordered an Oceanic Octopus which was out of stock, but I was kept informed as to when stock would be in and then the delivery was fast and efficient.
- Chris mcknight
- 1 Review
- Miss Sally Stevenson
- 2 Reviews
Great value, no complaints. Thanks!
My items were cheaper than anywhere else. They arrived quickly and in good condition. I will shop here again!
- Martin (Stow Bridge)
- 1 Review
"They're cheaper than the girls from Viz"!!!
Cheap, prompt, and easy to buy from - not much else you want from a shop really....
- Angela Parsley
- 1 Review
Service speed was remarkable
CBD arrived next day at exact time of prediction , it arrived in an opened box and no invoice !!!!
- Rod Winteridge
- 1 Review
Don't be scared DIVE IN :)
I would just simply say the service could not be faulted,I was informed by text and phone of any delay or problem, Great Service and prices by any standards. Thanks for your all help. Rod
- Sue Oswald
- 1 Review
Excellent customer service
Prior to ordering my goods I emailed the store to check I could get the item I wanted.My emails where always responded to promptly and in a friendly manner,I would buy from them again.
- Jules
- 1 Review
Excellent n easy to use site
It was a great site with good variety n choice, easy to use too, defenately use this site again !!
- mark
- 1 Review
Thank you. the mosquito kit fits , and works great. Fast delivery.. Thaks again. P's this is my second year ordering a battery from you.
Excellent product, It is cheaper than buying from a dive shop, where my local shop charges 25 pounds sterling.
Thanks again.
markspancreas.
- Customer Liz
- 1 Review
Really above and beyond service!
We ordered an item online from Mikes Dive Store late one evening - the next morning they tried three different phone numbers repeatedly until they got hold of someone to explain that they had just sold the last one they had in stock but had re-ordered the item and it would be with us the next day - and sure enough it was! We were really impressed with the client focus and communication - we shall certainly use Mikes Dive Store again and would have no reservations about recommending them.
- Luke mcglinchey
- 1 Review
- Helen Gould
- 1 Review
Expertise and excellence
The team were extremely helpful and accommodating putting together some superb dive gear packages to me and my dive buddies out in Saudi within a tight time frame. They were extremely patient with my string of email queries and changes. This is the second time I have made substantial orders with them and both times I have valued their expertise, honest recommendations and judgement. If any item was delayed they emailed me immediately with new delivery times. Overall, I would highly recommend both their efficiency and choice of quality dive gear. I am absolutely thrilled with my gear. Thank you Mike's Dive Store :-)
- Jonathan
- 2 Reviews
Very good service
Goods came as ordered, communication good, small delay
- Andrea Coppe
- 1 Review
unacceptable
I placed an order. I paid right away. but after a week you answer that you are looking forward to receiving the goods. I need the products by May 7 to take the drysuit course. probably I now have to buy back the goods again in another shop. you should advise us if you do not have the goods in stock!
Reply from Mikes Dive Store
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- Joy Moore
- Shotesham All Saints, GB
- 1 Review
Shop at Mike's Dive Store for an excellent service.
Four days before our holiday my husband and I discovered we needed new wetsuits - the next size up!!! I rang around the main suppliers but none had my husband's size in stock. Christian offered with confidence to meet our deadline. 3 other suppliers didn't make this gesture. Thanks to Christian the wetsuits arrived as promised. Mental note 1) always check your wetsuit fits before your hols 2) always shop with Mike's Dive store for an exceptional service. Thank you.
- Steve Foster
- 2 Reviews
Excellent experience from a newbie
This company are excellent. Easy to navigate web site, detailed reviews and the mask arrived 2 days later. Try them... You will be impressed.
- Dean Roberts
- 1 Review
Very helpful and Very fast delivery
I would highly recommend mikes dive store to others, the web site was very easy to use to find the product I needed and was just as easy to make the payment with very fast delivery. A1***
- Ed Smith
- 1 Review
Rapid delivery and great product - thanks
Recommend, would use again and again.
Many Thanks.
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- Kate Denny Rothwell
- Bexhill, GB
- 2 Reviews
Not very reliable!
Ordered 2 items online and paid for next day delivery. Apparently neither items were in stock so had to wait. Had to chase up after which one item was sent. Had to chase up second item which was promised by Friday 26th. Just received a text to say it will arrive Monday 29th, some 18 days after ordering. No refund offered for next day delivery!
It would help if when ordering that the website noted that items were out of stock and would need to be ordered.
I don't like writing a bad review. I have used MWW before and service was better.
Reply from Mikes Dive Store
Steve Brown MD www.mikesdivestore.com
- Fiona Tibbitt
- 1 Review
Good service and quick delivery.
Generally a good service and happy with the product purchased. I would point out however, the horrendously excessive packaging (A4 size plastic bag) for such a small item (size of a credit card, but slightly heavier) and excessive expense for overnight delivery (£6 odd). Did think the packaging could be reduced substantially along with the price of delivery.
- Gabrielle
- 1 Review
Great delivered quickly even though not in stock
Ordered item that was not in stock at the store to receives and email telling me when to expect it and it was only 2 extra days, fab service and good prices :)
- Customer
- 1 Review
- Colin Roberts
- 1 Review
Easy site though delivery slow
It was easy to find what I wanted. But I paid extra for express delivery which did not happen. I should have saved the extra cost.
Reply from Mikes Dive Store
- Charles Shaw
- 1 Review
Excellent customer service
I emailed and asked if the items I wanted to buy were in stock,and received a prompt reply telling me they were, so I placed the order online, and added a few items on, unfortunately one of the items I added on was out of stock, however they sales staff contacted me and told me that they would have everything in 3 days and could I wait on the order. True to there word everything was delivered 3 days later.
- Customer
- 1 Review
Reasonable prices Quick reliable delivery
My order was the cheapest on the internet and in stock. Delivery came quick with no hassles. Will shop again here.
- A Diver
- 1 Review
Gekko Battery Arrives on the Dot
Got the battery OK in the post, well done Mike's Dive Store.
Safely installed in Gekko, will await results next time in Stoney Cove.
- Customer; Terry Harker
- 1 Review
First Class 'Flight'
Exceptional Service. I was contacted by phone as the variant I wanted was out of stock, and given the option to change or wait for new stock. I waited and the 'Show price" was honoured, payment taken on date of despatch.
Free delivery was by courier with excellent tracking. Was advised by text of date of despatch and scheduled arrival date, with one hour time window sent to us on the morning of delivery.
- Lucia Harhovska
- 4 Reviews
1st Class Service again.
3rd time now that I have used Mike's Drive Store to order my Mares equipment and again they gave a 1st class service in ordering and obtaining the equipment from Italy.
Thanks guys I look forward to my next order soon.
James
- Tim Gledhill
- 1 Review
Value for Money
The extra discount made up my mind to make a purchase. Goods have arrived. The only down side was that I had to chase the order. But no real problem
- R.a.
- 2 Reviews
- David Redeyoff
- 1 Review
brilliant service
ordered from here a few times and brilliant service...highly recommend
- Chris M
- 1 Review
Very Impressed
I probably shouldnt be surprised when I get good, hassle free service from a UK retail outlet but increasingly I am.
I bought a £500+ dive computer in March from Mikes Dive Store which I needed urgently I found exactly what I wanted at a good price.Ordering online was quick and straightforward. It was in stock, it was shipped within hours and delivered the following day to the the correct address in perfect condition. I even got an e.mail first thing in the morning telling me to the nearest 30 minutes what time it would be delivered. Although it was all done online I also spoke to the London store and they were very helpful.
- Steve Traviss
- 1 Review
Great service and quick delivery
Even if a product is not immediately available they keep in touch and keep you informed. Well packaged and good speedy deliveries.
- dianne
- Exeter, GB
- 4 Reviews
warm hands
This item did not arrived next day as i paid for next day delivery quite diappointed as they were for my sons birthday.
He was really pleased with them as his were falling to bits.
Packaged well.
This has not put me off from ordering from again but will not be paying for next day delivery.
- John Parker
- 1 Review
