Mikes Dive Store reviews

Mikes Dive Store reviews

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8.8
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Review by confirmed purchaser

Excellent customer care.

Although they did not have the exact Item that I had ordered- They promptly contacted me the next day to offer an alternative- which was the same price and almost the same specification.
I would not hesitate to make purchases from them in the future.
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Review by confirmed purchaser

Satisfying, but...

Satisfying, but the returns-policy is too much work.
I received the ordered goods within a week, so nothing to moan about.
But.... I now need to return an item and this is where the work starts.
Call/email for a reference number, enclose a covering letter and sent back.
Why not sent a receipt (which is not enclosed) with the order with a returns-form?
I know we need to use less paper, but enclosing a receipt with an order can help as well in an insurance claim.
So please review your returns-policy, furthermore as said before satisfying service.
Mikes Dive Store

Reply from Mikes Dive Store

Hi John, Hope you are well and thanks for your order. Apologies - yes we are trying to cut down on paper and the damage to the environment. And with an e-mail confirmation going out for every order along with the ability to sign into your order and check past orders within your account itself we thought it was time to eradicate the paper receipt. For any returns we just ask for some form of paperwork to be sent in so that we can tie it up with an order when it gets here. That said - we are sorry it has been a hassle for you and will look into how we can streamline it better. Pls accept a free postage voucher from us for any future order you might do with us as a consolation. Simply enter your name in to the discount box to redeem this.
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Review by confirmed purchaser

I feel misled!!!

I ordered a wetsuit on line, them got an email saying it was discontinued. The same suit is still available on line. I feel this is a ploy to get you to order with them knowing it's not available as they then emailed me offering me a more expensive option.
Mikes Dive Store

Reply from Mikes Dive Store

I am very sorry that you feel misled, I assure you that it is not our intention to ever mislead or misinform any of our customers.
We have just updated our entire website (www.mikesdivestore.com) and I am now in the process of removing all products which are unavailable and implementing a live stock system to help prevent this issue from happening again.

Once again, I am deeply sorry for the outcome of this order and please be assured that I am working on a resolution right now.

As a small token of compensation and a good will gesture please accept 15% off any future purchases that you may wish to make.

Apologies again,

Team at Mike's
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Review by confirmed purchaser

Fantastic communication, very professional and helpful!!!!

When ordering two Fourth Element wetsuits which I required in a hurry, the stores communication during the process of the order was fantastic and the order when it was received on the day it was promised was spot on.

Also not to mention that the prices are also competitive!

Would recommend to anyone if looking for diving equipment just because of the customer service I received.
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Review by confirmed purchaser

Item delivered as described

Not a lot to say really - replacement battery for a Mosquito dive computer was delivered without any problems.
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Review by confirmed purchaser

Holiday life savers

having broken my fins trying to change straps less than 2 weeks before going on holiday I ordered oceanic vortex fins from Mikes. they were out of stock on other sites so I had my fingers crossed. I chose royal mail as I knew the postman would leave my parcel in my secure place if I was out. in my account I could track progress so I knew they were in there way to me. my order arrived in just 3 days. They were well packaged. and now safely packed in my suitcase ready for 20 fun dives in the Caribbean. Great service and holiday life savers
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Review by confirmed purchaser

Fantastic selection of kit, good communications with friendly Sales team, Just need more cash.....!

Placed a few orders, all delivered very quickly. When there was an item that was not in stock, I was informed and it was still delivered very quickly. More than happy to recommend Mike's, deeper and down........swim like a fish!
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Review by confirmed purchaser

delivered to my mothers house on time no worries

Got a mares extension strap for my matrix watch had to post to my mothers in scotland as he wanted £30+ to post to dublin ! should only cost about £3 to post here
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Review by confirmed purchaser

Efficient!!!

Great service, with fast and reliable delivery.... Thanks
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Review by confirmed purchaser

satisfactorily sorted!

Pity that what I wanted was out of stock and I had to cancel as I was hoping to send
the book I had ordered to Australia to my diver son. I was credited almost immediately
and dealt with really efficiently. Will order sooner next time.
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Review by confirmed purchaser

This company has provided a fast and reliable service to me on several occasions.

The items I have purchased have all been competitively priced, well packed, very quickly delivered, and always as described. I have never had occasion to raise any queries with them so can't comment on that side of their service. But hey, the important thing is that has never been necessary. I'm a happy customer and would use them again without hesitation.

John Linnell
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Review by confirmed purchaser

Great service - always!

Always a great service!
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Review by confirmed purchaser

Still haven't had my order

Ordered and paid on the 19th Feb. Had an e mail saying not in stock (NOT what as said on web site!!). Told may take a few days.................1st March today still no sign.......
Mikes Dive Store

Reply from Mikes Dive Store

Apologies for the delay, your fins only arrived with us on Friday and have been dispatched to you on Friday aswell so should be delivered to you on Monday.
We are also unfortunately experiencing a technical difficulty with our dispatch system which has resulted in not all customer having their tracking number emailed to them when the order is dispatched to you. We are working to resolve the issue as soon as possible.

Very sorry for the delay here, however the good news is that your complete order is on its way to you!
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Review by confirmed purchaser

not receved order

Made order online but never received it!!
Mikes Dive Store

Reply from Mikes Dive Store

Hi Allan, Hope you are well Really sorry about the issue with your order - we have been looking into why it did not come through and it would seem like there was some issue with our payment gateway hence the order not being picked up on our end. I know this is no excuse and my colleague Joe has now been in contact about your order so hopefully we can work something out for you. As a goodwill gesture we would like to offer you a £40 voucher off any purchase you do make with us. Apologies again
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Review by confirmed purchaser

Satisfied Customer

Can't fault them on delivery.
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Review by confirmed purchaser

Quick delivery

Ordered online, and arrived within a few days, well packaged, speedy service.
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Review by confirmed purchaser

mikes is my third dive buddie

mikes dive shop i found to be very helpfull, i bought a dive knife online, it was out of stock.
that was no problem to mikes i had my knife in two days, they ordered it in and rushed it to me.
i will definatly use mikes for my dive kit and tell all my dive buddies how pleased with the service i recieved i am. thanks to all the staff at mikes
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Bad service

Didn't manage to send me my items in over three weeks. No indication of items not beeing in stock on the website. Did not get back to me, had to ask several times, despite they knew I had a deadline. Don't trust their service!

Edit: After almost 4 weeks, the items are sent. No items for this vacation and no way to collect the items because I will not be at home :-((((((((((((((((((((((

This has gone from bad to worse. STILL haven't got my items. After two months. It's really hard to believe all the positive comments on this site. The service they use to deliver the items sucks. Mikes has no control. First the items were lost for one week. Then Mikes could not fix the simplest thing, to order an extended stay at the pickup point. Package sent back and now it's stuck somewhere again. The service uses home delivery. Who wants this these days?
Mikes Dive Store

Reply from Mikes Dive Store

Hi there, Hope you are well. Really sorry to hear about the issues and delay on your order. It would turn out that it was due to the process with the Swedish postal/courier delivery system and the item being returned to the local sorting office. We are really sorry it did not manage to get to you before your holiday though as we never aim to let anyone down when they purchase dive equipment from us. Please accept our apologies and I believe my colleague Joe is now working with you to retrieve the item and come to a better conclusion.
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Review by confirmed purchaser

Fantastic

Fantastic delivery and fantastic item.
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Review by confirmed purchaser

Quality Product. Well Priced. Arrived Next Day

I ordered a new dive watch from Mike's. I paid only the standard delivery, but it arrived on the next working day. Great service.

Mikes Dive Store Details

About this company

Visit Mikes Dive Store

Contact information

Call us on: 0208 994 6006
We live here: 113 Power Rd
W4 5PY London
United Kingdom

Category

Mikes Dive Store is ranked 10 out of 14 in the category

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