item didn't even reach me after waiting nearly two weeks, found out its because the delivery driver could not find my address. so didn't arrive in time for my holiday then had the cheek to deduct £4.00 off my refund for P&P when it was their fault it didn't arrive in the first place. Also was a nightmare to get hold of misguided to tell them about the problem and your reply's are annoying automated emails back.
seriously don't bother there a load of douche!!!!!
Like other reviews, I tried to place an order for hours but there seemed to be some technical difficulties so I emailed customer care. No response for 3 days so in the meantime, I ordered from ASOS. Actually got my perfect ASOS order before the response from Missguided customer care! The response blamed my computer, my cookies, my this and my that, Missguided website absolutely not at fault.
Turns out there probably was a fault with the website as I was charged TWICE on 5th December for an order I did not think had gone through. This looks to have been refunded on 7th and 11th December but how did this happen? Why did I not receive an order confirmation? Why did it take so long to refund money that I didn't even know had been taken? Why have I had zero explanation for over £80 being deducted from my bank account with no knowledge?
Before reading reviews on this site, I have stupidly placed another order today for 2 dresses totalling £90 on next day delivery.
Already the fun has begun.
Money has been taken from the credit card - of course it has - but I got an email asking for Photo and Address ID due to a high security risk. More insulting correspondance from Missguided.
THERE IS NO TELEPHONE NUMBER so I have sent a driving licence picture and a separate email to customer care asking for an update and stressing the urgency. I have no idea what is going on but I don't think I'm getting my dress for the Christmas party on Thursday and I am already £90 down even if I could go and buy another.
Whether or not I receive my order tomorrow, whether I don't and the money is refunded immediately or in 4 months time.....the fact that they do NOT have a telephone number is the most apalling customer service trait EVER. Much worse than having a line where the agents can't even speak English!
Will deal with the order I have placed in whatever way I can and I will not be frightened to report my experience to trading standards should it be necessary. After that, lesson learned - never again.
Like my header says, an absolute insult to the companies who actually invest in customer service and who value their customers - something is very wrong at Missguided and unfortuantely it is a big something that will lose them business.
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