Missrebel reviewed by

Birmingham, GB

4 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Worst Company i have ever had to deal with...

I ordered some clothes from their website, firstly the delivery was late, didn’t turn up days after I was expecting it and nobody bothered to inform me of the delay, then they sent me the wrong items ! I then queried about returning the items as I didn’t want items I had not ordered. They advised me I will need to send them back at my own cost and they will reimburse me the monies back including my FULL refund. After I returned the goods back, they told me they would not reimburse me for the postage costs either way!! It took over 6 weeks to resolve, I constantly had to phone up chasing my refund, then they PART refunded me, because I hadn’t sent an item back which THEY HAD NOT SENT TO ME IN THE FIRST PLACE. The customer service and representatives were awful! No respect what so ever for customers. I have, to this day never experienced such disgusting customer service in my life. They hung up on me many times and were SO rude! No manners at all. Disgusting. I would NEVER recommend this company to ANYONE. The quality of the items wasn’t good but I wasn’t expecting amazing quality either for the price I was paying but to take over 6 weeks to resolve a situation is ridiculous. Worst experience in customer service I have had. Definitely need to train their staff with some communication skills and customer service skills. Would not recommend using this company.
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