Ordered wipers which came as a different brand due to "stock availability" and were for a left hand drive car so didn't fit! Called to get a return and they wanted to deducted £5.95 for delivery! Complained about this as the consumer rights act protects buyers under distant selling laws but still no refund and waiting on a "review by accounts department"
For £5 more Halfords sell you the same products and you know what you're getting.
Yes, this is French company, but they don't hide it and have office in London.
Price of high quality (TRW) products was lower than poxy low quality parts on Ebay.
No problem with payment, Credit Card accepted without any issues.
Item despatched from Paris on Monday, delivered on Wednesday. Full tracking (FedEx) supplied. Delivery cost only £5 + £1.99 for free return if items are not as expected.
5 stars from me.
I ordered car parts on Tuesday 15 May, received an email giving an estimated delivery date of Thursday 17 May.
Nothing received by Monday 21 May, the website says 48 hours delivery, so I phoned the number they give. A guy with a strong accent tells me that they have an office in the UK but the parts come from their main department in France.
He then went on to say that three days last week were a bank holiday in France, so nothing was moving in that time.
I am absolutely flabbergasted, and there is no way I will use this company again.
UPDATE: He lied to me. I've since found online that only Thursday was a French public holiday, by which time my order should have reached the UK and been on its way to me.
I thought if a company has a .co.uk domain name, then they are a uk company and my order will come from the uk.. Well not with these guys. It's a French Company and my parts came from France.. Warranty is useless, they won't return my calls because the parts they sent are completely wrong and actually look second hand.. There should be a law against companies pretending to be English..
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