Ordering home trial glasses was rather unpleasant experience...first of all before ordering anything I wanted to gather some info as to all the process but noone answered the phone, they answered to my email after 2 DAYS! And when I received the glasses there was no information in ENGLISH but all in GERMAN! When ordering the home trial there was no information that I will have to pay myself for returning the parcel! I thought that all shipment cost was covered by the shipment fee collected at the time of taking the deposit for the glasses! POOR SERVICE! Go to competitors!