Simple to work with, great customer service, fast purchase processing and handling. They make sure you get your order as fast and safe as posible and always provide you with the tracking number. I would recommend this company to all.
I am so happy with MobiCity services even I share it with my friends and the also order some phones from MobiCity. I am actually going to order one more phone for my mother and I don't need any other web site. MobiCity is the best.
I urgently needed a replacement phone fo my work. I noted 3 working day delivery on the MobiCity website. Since an urgent delivery was essential, I chose to buy from MobiCity. I ordered it on 8 March. It was delivered 25 March! and I was obliged to change the delivery Country to get it by that date. On the occasions when I called MobiCity support to chase-up my order, I was continually led to believe that it would be delivered sooner than it would be in fact. This misleading information prevented me from cancelling the order and re-ordering from another supplier. When I asked why it promised three day delivery on the website, I was told this was not delivery to the customer, but to some MobiCity depot....!! Message to MobiCity - If you put 3 days delivery on your website, then you should check stock and reserve the item during the order process, and then you should meet your commitment, otherwise you are seriously misleading your customers, and getting orders by dishonest means.
I bought a Padfone 2 (+ Tablet), and the charger was not working. I send a message to the contact service, and they offer me the option to change it for free, thanks to the warranty (I sent it two days ago, and I am still waiting for my new charger). If they send me the new charger, then nothing else to add, all absolutely perfect.
Good value for the item ordered but it took a lot longer to get delivery than suggested at time of ordering. I had to go a couple of times around with their service centre to get a good idea of when it would arrive. However, slow service aside, the staff were always polite and helpful and their replies prompt and tried to address the issue. When I did finally get the item it was exactly as specified and as some measure of compensation they voluntarily refunded the postage. Given this, I'd use Mobicity again - but maybe not if the order's arrival was time critical.
I hadn't hear of or used MobiCity before I bought my first smartphone from them, so I was a bit nervous about ordering from them. However I found I didn't need to be - the phone I ordered was delivered quickly and was exactly as advertised. The whole process was easy and I was kept informed by email of all the stages of the order process which was reassuring. The impression of the website is a professional, legitimate and trustworthy operation, and that's exactly what they proved to be. Superb! I love my new phone, which I could not have got from any of the networks or main providers in the UK.
I ordered a phone from these people with a delivery address different from my card billing address - at check out they accepted payment and the order. An hour later they sent an email saying they couldn't deliver to the other address and it would either have to go to the billing address or I would have to provide proof of residency - as I was staying with a friend all of this was nonsense and the order shouldn't have been accepted in the first place. However, I cancelled the order without any problems and got a full refund without any problem, and I didn't have any issues with their subsequent communication or professionalism so if they got the web ordering system sorted I would recommend them as the price was the best on the web.
Bought Asus PadFone Infinity 2 from Mobicity in November last year only days after release. It was sent as soon as it was in stock. Unfortunately I managed to break the screen and an insurance claim later have just taken possession of the replacement again ordered and fulfilled by Mobicity with minimal delay and courteous service. Well done Mobicity.
You may have to wait a while for delivery but the products are very competitively priced and original! I do have issues with Customer Service with MobiCity. Whilst they do have a telephone number it's very difficult to talk to anyone there and they don't return messages. Products always arrive (just a little delayed sometimes). If they sort out the Customer Service issues I'd happily give them the top rating possible
never bought from MobiCity before - noticed that their UK base is in Manchester, just up the road from me.
Ordered my S4 Dual Sim, and 2 days later it had arrived - so, their stock status is obviously spot on. I understand that some product is shipped from the Far East, upon order - so I guess that'd add a few days or so.
Great and clear comms from MobiCity, and I was able to track my delivery inbound. The specific phone needed flashing with a different ROM , to remove the stock Chinese software on the phone - again, I knew about this as MobiCity were clear about it before I bought. And MobiCity's 'how to' worked flawlessly, so I was up and running in an hour or so, with a UK English ROM.
I'll have no worries about buying from MobiCity again, when I next need a phone. Recommended.
If your going to advertise an item you claim to have in stock, make sure you actually have it in stock first. It's a bit shady taking a customers money first to buy the item for the customer.
Lack of real time information meant that the customer does not know what the current progress is; they don't really know where the item is or when it will actually arrive.
Special delivery means special delivery and usually arrives the next day, it does not mean, special delivery after dispatch from MobiCity's UK Depot, once they get the item shipped to them from another country. That is misleading and your not actually offering them a service that's special in any way.
If you get feedback via email, and then won't accept what is said, but alter the main website quickly to fix a problem, then lie to the customer and tell them it was their fault as it was clearly shown as out of stock before they clicked add to basket. Just make sure they did not take a screenshot before they proceeded to the checkout (makes you look rather shifty I think).
I won't be using MobiCity ever again, and I have friends all over the world; two of my friends considered purchasing phones from MobiCity (Nokia Lumia, and Samsung Galaxy Note), but I shared my experiences and now they have purchased phones from elsewhere.
Also my Phone arrived with the language set to Chinese Cantonese and It took most of the morning to figure out how to change the language to English... Shady company avoid...
Good service. At first MobiCity tried to used DPD to deliver to my home address (doesn't really work, DPD come when I'm at work and then leave a card offering you the opportunity to pay extra for a delivery at a convenient time). But when I contacted MobiCity they rearranged delivery to my work address. It would have been easier if MobiCity had used Royal Mail Special Delivery, or one of the more flexible delivery companies, in the first place.
I'm completely satisfied with the product and the price.
if I had wanted a fone from hong kong I would have just ordered it from e-bay, I didn't but that's what I got!!, no warranty card, all documentation in Chinese?? don't speak it so can't really be sure, and charger needs a dodgy looking adapter, none of this was apparent at time of ordering, oh and it took ages to come as they had to order it from who knows where, would have sent it back but read reviews where people ended up with no item or money so decided to keep it, oh and in messaging there are small letters, capitals, numbers....and Chinese/ wateva!!