Moby Memory reviews

Great business

I heard about this online shop from a friend, Dumitru Nicusor. I wanted to try it out to find out if it the company really provides such a good quality for the products available for selling. And what do you know? They really passed my test and they even passed my expectations: my product reached home in about 4 business days, I delivered the money and the process was finished! Big thumbs up for Moby Memory! They really deserve all the good words. Keep up the good work guys! I really appreciate what you are doing out there.

Chris Monery found this review useful

Good received in 2 days

Ordered the 64gb ultra micro. Was sent the same day and I received it two days later.

All Sorted !

When I first wrote a review here, it wasn't good. I got an odd message from Paypal and the companies site dissapeared. All my nerves jangled and I called foul.

However, I got a message from the director telling me they'd have major faults with the web hosting and the site and email had been down. I have since received the goods, very good they are too.

I've always said that any fool can get things right, it's how you're treated when it goes wrong that counts. I'd say this company pulled themselves out of the mire and has now realised a few home truths about social media and the importance of being in contact with your customers.

I would in retrospect deal with this company again as they offer a quality product at a very keen price.

15 March 2013

Reply from Moby Memory

Dear Customer,
I apologise we are currently suffering server issues and are working hard to get the site back up and running as soon as it is out team will be able to deal with any issues with your order i apologise for any inconvenience caused in this matter

PURE SCAM

Despite admitting they have not sent the memory card, they have not refunded the transaction.

I received this notification:
"Our System has reversed your payment and the funds should be back with you shortly."

THEY ARE LYING. My payment system registers a refund immediately.

15 days later I don't have the money and I don't have the memory.

100% SCAM

Adam Michael Silver found this review useful

Do not deal with this company

I ordered a hard drive and paid via paypal on 5th April...I didn't receive the item. I sent email after email requesting that I be contacted, and heard nothing for about a month. I then received a call from the owner of the company, [Name], who advised me that he wasn't sure what link I had followed but they no longer supply the item that I had managed to purchase!!
[Name] assured me that he would sort the situation out in the next few days by either sending me the item or refunding me. It is now 2nd June, and I have heard and received nothing!!! I have emailed...LOTS...and had no response. I have rang [Name] mobile and still no response.
I am extremely frustrated and saddened by this experience...fortunately the first I have had...but it's companies like MOBY MEMORY that cause a bad rep for buying off the internet.
I am not planning to give up just yet....even if it means a wee visit to the registered offices.
Please Moby Memory, just give me my £39.99 back!!!!!!

It is now 14th July and still nothing. I did receive an email on the 18th Jun askine me to stop contacting mobymemory via their website as the problem was with Paypal. On contacting Paypal I was advised that the transaction of £39.99 went through on that day to Santrade Limited who Moby Memory trade under.

Again I spoke to 'the owner' and he assured me that he would do his best to sort this out and refund my money. He said that he dealt with orders worth thousands on a daily basis so why what would he want with my £39.99!!

NOTHING...I HAVE RECEIVED NOTHING. So I shall endeavour not to let Moby Memory forget about me. Let the emails continue...daily now I think.

Do not touch MOBY MEMORY unless you desire rubbish customer service and want to give your money away

Serdar Satrettin found this review useful

22 August 2012

Reply from Moby Memory

First of all i need to make it clear to everyone reading your post that we do not sell hard drives...... the website you purchased through was a beta testing site on a www3 web address on the home page there was a clear message stating that the site was not functional and directing you to www.mobymemory.co.uk to make any purchases. yet you still placed the order due to this paypal held payment for investigation for 4 months. in the numerous telephone conversations we told you you needed to contact paypal to discus the investigation and ether have them release payment or return your money to you. Which YOU DID NOT....... finally paypal released funds to us in which we immediately returned payment back to you. If you had contacted paypal at the start like we had told you to this could have been resolved in a matter of days. However as you chose to ignore our advice and demanded the item you purchase in which we told you we did not sell the whole situation was delayed until paypal released the funds on there terms

Do not deal with this company...

I'm unsure where to begin? Firstly this company's trading name is "[name removed]" I bought a game for £4 from them 2 years ago and it never turned up (link removed) Transaction ID: 41R53756214260126. I wrote them emails and nothing. I simply put it down to a bad experience and my first bad experience in 10 years of online shopping, I never went to dispute using paypal. This was via [links removed]. Note, they don't trade through [Ext ref] any more....[links removed] ) Now fast-forward to the present... 30th April 2012 I bought a pair of Dr. Dre beats headphones from Mobymemory.co.uk and they arrived several days later and if you look at the photo you'll see that the red cord has been sliced through the protective sheathing. You'll also see that there is no packaging with the headphones, this is how I received the product in a jiffy bag. That's right! I paid £40 for headphones, with no packaging and damaged cords. I emailed this picture to them within minutes of receiving the goods (there's no phone number) and they asked me to post the item back. They received the item and have said there's nothing wrong with it! even though the cord has been sliced, which is visible from the photo. I'm speechless. I then discovered to my dismay that its the same company (albeit a different name) that no longer trades in [Ext Refernces] . Well, I've written emails, provided proof and nothing.

This is my experience. I'm not saying you shouldn't shop here but I never will.

Poor service, Poor products, zero satisfaction.

__________________________________________

In response to Moby Memory's comment below. I think its important people know that it was the same company and it is registered at the same offices. This is no coincidence.

Secondly I have not received the refund for the postage I paid for to send the (used) item back to them. No apology and plenty of excuses.

Mobymemory damaged goods

14 May 2012

Reply from Moby Memory

Customer received the goods brand new and sent them back faulty we have given the customer a full refund including the return postage the fact he is talking about another company which is not Moby Memory is in breach of Trust Pilot TOC

Good price, but took delivery took weeks, no packaging.

Found MobyMemory whilst looking for a cheap 32GB microSD. Decided to use the site since I could order through PayPal.

Item took almost 3 weeks to get here, so no points there. I was a little alarmed when the product arrived with no SanDIsk packaging.

Despite this, the card looks legitimate, has a clear serial and tests write/verify 32GB OK with h2testw @ 4.2 MB/s constant. However I'd still have avoided them if I'd known this card would come without packaging. According to the results of a quick Google search this probably means it's OEM channel with no warranty (and probably not for retail sale). It's possible to check the serial with SanDisk, I might do that.

All in all, 2 stars since the item got here and its (afaik) legit. Next time I might wait for a cheap Play.com deal.

Update: Appreciate the personal response; do apologize for the negative review but waiting 3 weeks for a memory card from an e-tailer than you haven't used before is a little bit annoying. Also I didn't receive a dispatch email until the 17th but otherwise, thank you.

Kanark found this review useful

21 February 2012

Reply from Moby Memory

We apologise that it took 3 weeks to get to you from the looks of thing your order was shipped on 7th and should have been with you shortly after all our cards come bulk pack unless otherwise stated but come with the same full warranty that retail packed cards come with this means your card has the same 5-year limited warranty that all sandisk micro sd cards have if there is any issues please feel free to contact us

Superb Service, Prices & Delivery

I'd just like to thank Moby Memory for their excellent all round service. I ordered a Micro SD as I thought their price was very reasonable. They delivered very quickly. I'm impressed by the website as it was very easy to use too - always a bonus. Thanks, I'll be using them again for sure.

Awesome Website

Awesome Website
I am extremely happy to come across the Mobymemory website, and I have ordered twice now. Everything is listed very orderly on the website, and you can find what you need very quickly. In addition, the shipment was also very fast. It is unquestionably one of the best websites over the Internet. Cheers!

reasonable prices, fast delivery

Great store. Lots of products and good prices. They have a wide variety of memory cards for all kinds of devices. I have been very satisfied with purchases from mobymemory.

Great service

Never had a problem with this company.
Always 1st class service and great customer support

GerhardK found this review useful

Great Service!

Purchased a couple of items from Mobymemory and received them in a week in a perfect condition. They were worth every pound! I'm definitely going to use them again for my future purchases.

Excellent Service with fast delivery

I'm glad that I have bought my mobile screen phone protectors from Mobymemory. Received the item on time as promised! Great service and highly recomended.

Great company, speedy delivery.

I've been ordering from Moby Memory for over a year, they've always provided a reliable service. I ordered a Micro SD last week and got it today, I'll definitely be ordering from them in future.

GerhardK found this review useful

Would give this company zero stars if possible

Took over 3 weeks to arrive, did not respond to any emails, phone calls or the message service on their website.
The only reason they sent out the cards was because I filed a PayPal dispute.
I think the good reviews below are bogus !

Kanark, Aaron Hamilton and Serdar Satrettin found this review useful

13 February 2012

Reply from Moby Memory

We receive customer service emails perfectly fine through our contact us leaving notes on your order is not the same as contacting customer services. Our telephone number can be found in our about us and out terms and conditions. if you had contacted us it would have been dealt with quickly

Terrible

Without a doubt the worst company I have had the misfortune to deal with. A month to receive an SD card is crazy. I doubt I would have received it then without numerous Emails and a threat to cancel my order. Believe me, you do not want to deal with this company.

Aaron Hamilton and Serdar Satrettin found this review useful

15 February 2012

Reply from Moby Memory

Dear Mr Watts,

I apologies your experience with Moby Memory was not up to the standards we work towards. Your order which originally shipped out 2nd class post did seem to get miss placed in the mail system. However when you contacted us we requested you fill out our Missing Item form due to this not being done this caused delays to your replacement being shipped out. We apologies again for the delays you experienced and have taken in to account your issues and will work to improve our services

Fast delivery

Have made over 10 orders with Moby Memory in the last 2 1/2 years. Only had 1 problem where the item was severely delayed over Christmas. I got a full refund, the item turned up a couple of weeks later and they said I could keep it! Great service!

A1 Service and goods

Just had to comment. I first used this company around 7 years ago and got great service. Used again for a 16gb card and again truly excellent. Card arrived on time - bargain price and works 100%. So........... I guess either I am a very lucky person or else the company are as good as I think they are. I speak as I find, and find Moby Memory ACE.

Placed Order

I placed an order for a Sandisk 32gb microsd card before reading all the negative reviews.

As you can imagine reading the reviews was a concern so I have emailed moby memory expressing my concerns and stated that is they cannot guarantee the 3-5 days delivery time then they need to tell me.

To be fair I got an email straight back that was very friendly and understanding about my concerns and I have been told my card has been dispatched recorded delivery and I have a tracking number.

A lot of people are complaining about on confirmation email, you do know you get an order confirmation after placing the order on screen to print off?

So far so good for Moby Memory despite the negative reviews I will give them the benefit of the doubt and wait for my memory card to arrive, if it doesn't I will let you all know.

Excellent product and quick delivery

I bought cyclone media player recorder,great product happy with customer service. delivered item in 1 working days impresive service.definately recommand.

THE BEST SERVICE

I bought a 32gb micro SD card, however, after 3 days it not get to me, was asked to wait 7 days as they needed to conform it was lost before sending a new one out (not my problem but i can undersatnd they cant lose money as well). 7 days later rang up told them nothing, promptly upgrading the card to a class 4 and with me next day. i gess it was Royal mail.

Fanastic

i read the reviews after i ordered a few things from mobymemory.com and was then concerned about whether or not i would recieve the items and the service. however, got the items very quickly (to be exact within 2 days). good prices and good delivery. memorys working brilliantly. could not ask for more. no problems :). definate recommendation.

shocking !!!!!!

despite the money being taken immediately the wrong card turned up after 3 weeks of chasing via mostly ignored emails. ordered a Sandisk 32gb but received cheapo generic card so immediately returned for full refund. this was not without effort either and took 2 weeks of emails and finally opening a paypal despute before receiving a refund.
do not go near these cowboys

Serdar Satrettin found this review useful

15 February 2012

Reply from Moby Memory

From looking in to your order upon purchasing this item there was a notification on the website that due to high demand there was delays to posting out this item as soon as the backlog in stock arrived your order was fulfilled. As for your statement of the card being a cheap generic card this was certainly not the case and upon receiving the card back it was tested and found to be working perfectly fine

Had to file Paypal dispute

I ordered a game, but had no email from Moby Memory (Ext Ref removed) either to confirm the order, or to say it had been despatched. I emailed them a week later to ask whether it had been sent, saying I'd heard nothing. A week later, they replied, sending a claim form because they said it had been despatched.

I returned the claim form, and waited. A week later, no response, so I resent it and asked if they'd received it. A week later again, still nothing, so I asked them to just give me a refund. Another week later, still nothing, so I filed a Paypal dispute.

This kicked them into action, and they immediately refunded my money along with the following message:

---
"your first return back to us as --NOT CALLED FOR

FROM ROYALMAIL --MEANS YOU DID NOT PICK UP THE ITEM.

due to the christmas break and office open on 4th do not help with the delays in answer emails or phone,

there has been breakdown in the internet which has deleted the emails ."
---

So...

(1) Supposedly they sent it and and was returned to them. Not only have I not had a Royal Mail card through the door, but considering the other reviews here, does anyone really think it likely that they're telling the truth?

(2) "YOU DID NOT PICK UP THE ITEM" all capitalised. Not the most professional way to deal with your customers is it?

(3) The Christmas/New Year break has no relevance whatsoever - the total lack of communication all dates from after the 4th of January.

(4) "there has been breakdown in the internet". Classic, absolutely classic!

So in all, it's full of excuses, and it took the threat of a claim against them through Paypal, before they'd do anything. I cannot stress enough, buy elsewhere!

Serdar Satrettin found this review useful

Goods arrived as promised in record time

I ordered a 32gb micro sd on Thursday and it arrived Saturday by recorded delivery.
I was a little dissapointed thet there was no conformation of order but the service was good.
I did panic a bit when I read the reviews but I also remembered people are very quick to complain but dont tend to bother with good feed back.
Thanks Mobymemory for a good service and I would recommend.

Goods arrived as promised but memory seems unreasonably slow

I have ordered twice from Moby Memory. Both times goods arrived on time. Memory was a lot cheaper than anywhere eles. However the memory seemed slower than other cards I have used.

Dodgy company mobymemroy.com do not deal with them

Summary - 1) Supplied faulty goods by Mobymemory March 2010, 2) Returned them to Mobymemory April, 3) No communication, no answer to emails, cannot get through on phone (answering machine), 4) Eventually got through to [name removed] on phone (15/07/10) was to sort out but no refund to date. They are rip off artists who supply faulty goods and do not refund money or answer there phones DO NOT DEAL WITH THEM

Serdar Satrettin found this review useful

rating 5

i ordered a memory card on mobymemory.com before reading there views if i would have read theses first i would not have ordered. After reading the reviews i thought the worst, no card and no refund, but the opposite, i ordered monday evening and the card arrived wednesday in the post, the only thing was the card was a different make to what i ordered but i'm sure that will not be a problem. Can not fault mobymemory and would use them in the furture. I'm sure people have had bad experiences and like to tell people about it but on the other hand it's worth telling people of positive experiences. Thank you mobymemory.

Owe me money

I ordered a 32GB micro SD in May. In July I got fed up at waiting for the order and sent them an email (after trying to call) to cancel the order.
I ordered it elsewhere and got it delivered. Shortly after that when I called again to confirm it has been canceld they said it is now on its way but that there is no problem. I should just return it and they would refund me.
I did, they didnt. They keep saying that the money is going into your account today.

Serdar Satrettin found this review useful

Nothing sent, no communication, no refund

Ordered and paid over web site a Sandisk 32 GB Micro SDHC memory card from this company. I did´n receive it and they did´n answer my e-mails.

Serdar Satrettin found this review useful

A bit slow....but got there in the end

Order memory card was expecting it to be delivered in 3 or 4 days . In the end it didn't arrive until the Tuesday the following week.

order 330792 R4 memory card

Ordered a memory card from this company and they refused to answer all communication it took 13 days to receive the order. They did send one email asking me if I require a refund or send another card, I asked for a refund but they sent another card never did receive the first one I think they were out of stock. Would never use again

Serdar Satrettin found this review useful

Nothing sent no refund

Bought and paid over web site.
No goods sent
No refund as yet
No communication
Don't even bother looking at this site.

Holger Vivike found this review useful

Decent prices and good service

ordered a couple of cards on the monday and even though i didnt get a auto confermation for goods dispatched my order was with me next day then realised they were jsut round the corner from me so with a quick phone call they were more then happy for me to pop in to pick up a couple more bits they guys there were down to earth and even though were extreamly busy they were more than happy to help