Ordered car mats for a 2001 VW Polo. They were sent with the wrong locators... Emailed the seller...they'd reply every 2 days with a "stalling" email..."can you confirm your order number", "what's wrong with them"...then silence. It was only when I raised a dispute via PayPal did they really take an interest. Said they'd send out the correct locators...no apology though. Nearly 2 weeks later...NOTHING. have now requested a FULL REFUND... Really terrible customer service...
I wish I had read the reviews on this site before using this company. Three of the mats fit but the fourth, the drivers mat doesnt. I have round pegs and should have notice that the mat fits oval pegs. They only offer one version of the mat and expect you to notice in amongst all the words that their is a different peg. The site asks what colour, what material and what edging but doesn't ask what shape pegs. They obviously know their carpets and expect customers to be experts too.
Its my fault for ordering the wrong thing and not theirs for having a rubbish ordering system
Apparently they are going to change the website but too late to save me a wasted £40+
I asked them to send me a replacement drivers mat but they wanted to charge another £13. Hopeless
Stay well clear. Rubbish website. Rubbish customer service
Ordered car mats & a boot Mat for my 08 Zafira. Mats arrived few days later - good quality and fit well. However the boot mat does not. The left side is cut with a curve not flush to the line of the boot. I sent pictures via email, I have phoned and was told they sell hundreds with no other problems but cutters are cutter a replacment mat. This was 3weeks ago and yet to receive it. I have phoned and no one answers. No one replys to emails. I have tried the mat in my friends zafira and have the same problem. I am now taking it further to trading standards. It could of been dealt with so easily - Very possibly the wrong mat was just picked and sent out. But with no customer service - All very disapointing Please avoid and shop else where!
Two weeks ago I ordered car mats and a boot mat, 5 days later the mats for the car turn up but no boot mat and the mat for the drivers side doesn't fit! When I called them I spent 25 minutes on hold just to be told it would be a few more days for the boot mat and they would send a replacement mat out as they have two different versions even though only one is advertised on their site. If there was a delay on the boot mat why didn't they try and contact me?
I wait another 4 days, send 2 emails and hear nothing! Call them again, 20 minutes on hold and an extremely rude unhelpful man answers, they are having problems with the machine that cuts boot mats.... I'm advised it will be done in the next few days. I wait a further 4 days and send an email, no reply and no boot mat.
It's now been 2 weeks and I'm still yet to receive my boot mat, my replacement mat or any reply to my emails....
*edit* I spoke to the MD again and he told me since I left this bad review my order would be cancelled and I would receive nothing, I sent them an email after speaking with Trading Standards and like magic the replacement mat and boot mat arrive the next day.
The boot mat doesn't fit, wonderful! It's completely the wrong size/shape! I email them again, no reply, a phone call and I'm told they are looking in to it and I'll receive a phone call that afternoon, no phone call comes. Another email was sent and I left it a few more days over the bank holiday weekend but still no reply to my email so I call again, the MD tells me they have supplied over 1700 boot mats for my car so I must have given the wrong details as they have never had this happen before..... I picked the option 2001-2008 as my car was registered/built in 2006, my car is no different to any other of this year. Either they have the wrong pattern for my year of car or they sent the wrong mat, otherwise surely it would fit, wouldn't it?
After he told me about all of his happy customers and about this never happening before he informed me a refund had already been processed before the weekend and to "do as I please" with the incorrect boot mat.
Suprise suprise! One week on and no refund........
Unfortunately I'm left with no other choice but to contact trading standards, my bank and to spread the word about this horrific experience from a joke of a company.
I'll be the first to admit they offer a great price but the customer service and product isn't worth it! I ordered the Prestige mats which seem good quality but they aren't 1cm thick as advertised, they are average at best.
Please buy elsewhere, they are a terrible company to deal with! It's now over 3 weeks since I ordered and I'm still sorting problems out.
In response to the comments left by www.mrcarmats.com:
If you look at the below comments you will see a screen shot of my order from www.mrcarmats.com, I own a 2006 (56) Renault Laguna Hatchback, I chose the correct option and the only option available for my year/model of car.
Once again Colin from mrcarmats.com is full of rubbish, if you offer 2 different sets for a particular model/year then show it on your website!
I agree I said I was going away for the weekend, I also informed you I was back on Monday evening, so really there was no need to delay shipping the boot mat for 2 weeks.
Yes you did send me a different set of mats for the car which I thanked you for, I also told you you're more than welcome to the other set back and the incorrect boot mat.... if you want them back please contact me by phone to organise a pick up as I will not pay to ship them back when they were supplied incorrectly by you in the first place.
I just wanted to say what a great service! I ordered my mats at the weekend, so I'm guessing the order would not have been processed until Monday, and they arrived safely at my work address yesterday (Wednesday). The look great, fit perfectly, and are certainly excellent value for money with the boot mat included (much cheaper than Halfords!). I'll definitely be recommending everyone
Ordered a a boot mat on 10th November 2011. Still waiting for delivery on 23rd December 2011 despite 10 (ten) phone calls to the company. A different story every time and not one promise kept. I am starting to wonder seriously if this is a scam.
Update, it is now 16 January but still no boot mat. Colin at Mrcarmats promised me a refund and claims that it went through at one minute past ten on 4th January. Of course it has not arrived. Telephone call count now at 15.
Avoid this company all they do is take your money.
Refund finally received at the end of January, so not a scam but seriously bad service.