Reply from Mr Central Heating
[REPLY]
- Reviews (607)
- Will Kendal
- 1 Review
Good communication from staff about delivery.
Great looking product at a good price.
- Richard Gross
- 1 Review
Does exactly what it says on the tin!
All prices are very competitive, made a good saving on what I would usually pay in the merchants. Swift delivery and helpful delivery driver. All staff very pleasant and goods as described!
- Richard Legg
- 1 Review
To say this Company is efficient is an understatement,,amazing service
I placed my order,The next day I had a phone call to confirm my order and to inform me that it had been picked and ready for despatch,they also told me what day it would be delivered and that if I required a time of delivery to contact the warehouse after 8 am on the said day, I did this and delivery was within half an hour (early) of the stated time,, the delivery person was happy polite and helpful, overall a really pleasant experience,,, Thank you Mr Central Heating and all your staff,,
- Keith Everson
- 1 Review
Not delivered on the day that I rescheduled.
I ordered a radiator and realised that I would not be able to take delivery on the day that Mr Central Heating stated it would be delivered. I phoned to rescedule the delivery and the radiator was not delivered as expected. I phoned for an explaination and the manager said that he would get back to me with the reason - he did'nt.
Cheap radiators, cheap service.
- host
- 1 Review
Good service even when item missing they were resent quickly
delivery turned up on time, prices were very good & even though some items were missing they were sent out quickly
- hugh d.
- 1 Review
excellent service would reccomend to anyone
ordered Saturday evening and got my delivery Wednesday . staff very helpful when I rang up with a query
- Antoni
- 1 Review
Great service.
Everything in stock , and at the best price too, what more could you ask for.
- Peter Catling
- 1 Review
Prompt and effcient service with one very minor observation concerning the delivery.
Very happy with the overall transaction and our Lane access problems were correctly conveyed to the delivery chap who was very polite. (Lane width restrictions have been a problem in the past for some deliveries). However, he asked if I could help in carrying the boiler a short distance into our house and I was surprised to discover that he was not provided with a porter's type trolley, for example. Fortunately I did have one which he could use. I am currently recovering from a hip replacement and any lifting/carrying assistance would have been difficult for me and no one else was available. I am now awaiting the plumber to install the boiler.
- Steve Burrell
- 1 Review
Extraordinary service
Very good website, easy to order, unsolicited phone call to confirm delivery details, arrived on time. Couldn't have been better!!
- Juliet Willis
- 1 Review
Good value for money, great service
Easy to order with, kept me fully informed as to delivery times. Good company, helpful.
- Customer
- 1 Review
- Richard Smith
- 1 Review
Whilst buying central heating is not the most interesting of subjects the service was one of the best I've encountered in any sector
Ordered it Thursday night, got a friendly call the next day to confirm which was backed up by an e-mail, received on Monday by a great helpful delivery guy. Cheap kit at top class service, can't ask for much more than that. Would definitely re-use.
- Catherine R
- 1 Review
Quick and Easy to Order BUT...
I found the ordering process really quick and easy and the goods were delivered incredibly swiftly. However, when I called with a relatively simple question about flow and return temperatures, no one was really able to answer my question. I eventually had to call the manufacturer of the radiator directly to get a response.
- Robert Kay
- 1 Review
Good clear easy fast
Happy to buy from here easy to compare boilers fast delivery good communication
- Customer
- 1 Review
Very efficient
Great prices and very efficient delivery would recommend to anyone many thanks
- Max Hall
- 1 Review
Delivered only marginally late
Mr Central Heating delivered on the day they said they would, and only 25 minutes late, having been able to give me a half hour window. That's pretty impressive compared to Better Bathrooms, whom we had to sue over six months because of their utter ineptitude. When Mr Central Heating proved unable to ring the mobile number I had deliberately listed in the special comments section of the order form, they at least managed to email to tell me so. However a major negative is their inability to take payment from a card different to the delivery address. Also they insist on a landline number with the order, which is terribly anachronistic but you can get around it by making one up, as I did.
Reply from mrcentralheating.co.uk
I'm sorry we didn't satisfy you fully, but we request a land-line number so we have the very best chance of contacting our customers quickly, and if a number given is wrong it can delay things. I would recommend that customers dont issue made up phone numbers as it does not bypass things, as we do try to contact customers on these numbers and if they are for example "Belgium" Phone numbers, it only causes an alert on the customers bank account when we phone up for authorisation on a card payment and the details are not correct. We have known customers to have there accounts locked this way.With regard the payment to the card address, we stand by our commitment to our customers and the security of their payment card, boilers are highly targeted items for card fraudsters, and the card issuers will not offer merchants protection unless items are delivered to the address where the card is registered to. The vast majority of our customers are happy that we take their security seriously. But I am glad to hear we are better than Better Bathrooms.
Once again, many thanks for your custom, and I hope you are enjoying your purchased item. Kind regards, Mr CH.
- R Wallace
- 1 Review
Very efficient and helpful, easy to arrange delivery and goods were recieved as per spec and on time
Very efficient and helpful, easy to arrange delivery and goods were recieved as per spec and on time
- Customer
- 1 Review
- Graham Sibley
- 1 Review
Really quick response and very courteous
Liked the fact that within one hour of making the order over the internet, I was called by someone in person confirming the order and advising me of the delivery date. Very good service.
- margaret mansell
- 2 Reviews
excellent prodocts and service at a very good price
i have used this company many times when i was self employed the service,goods,delivery all excellent,we have only been at our new home a short time and have already given two of our neighbours information on the central heating man.
- CustomerMr W.L DAVIES
- 1 Review
why did i waste my time with the others
Priced the items required locally,found expensive .Sat down to browse the internet for firms and prices. mrcentral heating came up. compared items and prices and found to cheaper than most .Never ordered such items on net before asked the wifes opinion as she is the boss and on inspecting the total cost her words were go for it.Telephoned head office regarding my order as I had a mistake.No problem the gentleman on other side of phone was so helpful it was worth the time.We can only praise their service and prices and items ordered house now much warmer. TEN OUT OF TEN
- Linda Stroud
- 4 Reviews
Best Price, Quick Delivery. Excellent Service
I looked for radiators on various sites, then I found Mr Central Heating. They were like good friends, plenty of info and easy to understand the choices. I found what I wanted and at a price I was happy with. Thank You !!!
- kevin zipfell
- 1 Review
MR unreliable more like
ordered a rad and a valve, valve was differant to what i ordered and when i contacted the branch who sent it they tried to tell me didnt stock the one i ordered. seemed strange as why not refuse my order? had to go to head office and then replacement took 5 days to get here and plumber had to come back. never again
- Eric Tilley
- 1 Review
Fast, efficient and exactly what I needed
Simple and easy to use web-site, searching took me directly to the item I needed. Prompt delivery.
- A.C.J.Smith
- 1 Review
Red hot service
Ordered the new radiators on the Saturday wife got a phone call on the following Tuesday to confirm delivery on the following Friday just as I had asked them for as she was off that day the delivery driver rang her to say he was on his way & be there in about half an hour, when he got to my address he even apologised for being a bit late as he was held up in a traffic jam he then carried all the new radiators upstairs into the front room for my wife, I don't know who the delivery driver was but the company he works for should be proud of having such a great person working for them.
- shelley copper ORDER ID
- 2 Reviews
Very prompt and reliable service, excellent.
From placing the order online, to delivery of order was only two days, all the time being kept up to date with the order delivery etc. Wish all companies were so efficient and obliging, very good value for money and excellent service.
- MBritton
- 1 Review
quality, reliability.competitive and efficientcy
This was a repeat order because I was delighted with the service and competitive prices I received first time from the Avonmouth Branch
- ADR Property Investment Group Ltd
- 1 Review
Superb Service
This is the first time I have used this company for boiler purchases and I will certainly be using them again. Excellent choice of boilers, keen prices and a clear and concise website. Super fast delivery to North Wales too!
We are a very busy property company and I expect to be ordering plenty of goods from this company. Very happy customer!
- Paul From Bury
- 1 Review
- cpcmal haq
- 1 Review
- Andrew Roberts
- 1 Review
excellent fast service and delivery, with great communication.
Easy to use. Website with great prices. Emails toconfirm where my order was at, the delivery daywe were given was not suitable, just phoned the number provided and with no trouble at all I was able to amend the delivery day to one that suited us better. Item arrived as stated. Would recomend and use again.
- David Adams
- Brandon, GB
- 4 Reviews
Couldn't Be Better...
I needed a replacement central heating pump, and was searching around for the best price when mrcentralheating.co.uk cropped up. I had never heard of them, but the reviews looked good, and I was only talking about £60, so gave them a try.
Well, I can honestly say the whole experience was like a breath of fresh air - it's how all on-line shops should operate. From the moment the order was accepted, I had several emails keeping me well informed about the staus and delivery... and within a day (and within the time slot they had given me), the goods duly arrived.
I have no negative things to say at all - well recommended.
Thanks... David
- Mrs V Williamson
- 1 Review
EXCELLENT SERVICE
placed my order thursday evening,had an email back within mins confirming order. Received phone call Friday morning to tell me order would be delivered the following Tuesday.After phone call to depot got an idea of delivery time Everything arrived 10.30ish Tuesday morn,driver very helpful and pleasant. Well done to all concerned, will definitely use company again and will recommend to friends and family.
- A Chell
- 1 Review
Great Service, Thank you
Ordered one day, delivered and installed the next day. Great product tooI, does exactly what is says on the tin! (box). Doesnt get any better.
Thank You
- Customer chris
- 1 Review
great service
simple online ordering, very good price, and very quick delivery.
- G D Black
- 1 Review
Spot on price, purchase and delivery.
Excellent service from purchase to delivery,which was made on the date specified, even at the time specified. On this performance I will certainly use them again
Reply from mrcentralheating.co.uk
- Fred
- 1 Review
- paul brinksman
- 1 Review
use on regular basis
never had a problem and been useing the company for years
- Ian Mansell
- 1 Review
Great product with a 10 year guarantee, and a very keen price with prompt delivery. Good service and communications too.
Highly recommended and will use again.
- Tracey Wills
- 2 Reviews
Excellent!!
Great value for money and very speedy delivery! Driver very helpful!
