When I placed order I asked for delivery after Monday and requested the driver ring me an hour before delivery, I was given a dilivery date of Monday ( no good) it was re arranged for Tuesday, I recieved no call so did not stay in, At 4pm I rang up to see if it was still coming that day and told yes, it didn't come that day or the next as promised , on the Thursday I was told that the driver had been on tuesday but had never rang me for access, I finally got my delivery this Monday, a week late
from the start of choosing my product, on the internet, the procedure for ordering and eventually buying, was very easy to follow and understand.
I received my boiler only 4 days after ordering and had two phone calls to tell me when it would be arriving and when it was dispatched, along with, 4 emails giving me all the relevant information, with receipt and invoice as well as all relevant confirmation.
They are a very efficient and professional company with quality products at competitive prices. I would have no hesitation in recommending them.
Ordered rads, best prices I could find anywhere . They phoned to confirm delivery and when I phoned on morning of delivery they were able to give me a two hour delivery window not the usually wait in all day. Rads were well packed and of good quality. Delivery driver even put them in the garage for me.
Second time we have used this company. Great customer service, everything was delivered on time and in good condition.
Also offered good value for money when compared to other suppliers.
First time I have ordered from Mr Central heating. Items delivered quickly. Small hiccup was swiftly sorted. Will definitely use them again, by the way they were the cheapest for all items I bought. First class service
Very easy to order at very competitive prices. Communication was good except for delivery.
We were told products would arrive on the Monday, I phoned to get an approx. time of delivery. I was given the drivers Phone. No.. I called the driver and asked him to give me a call about an hour before his arrival so as my wife and son, who took the day off to assist the driver would be available. The products didn`t arrive.
On the Tuesday I received a call from the driver to say he was outside our house, no for warning. Luckily my son was off work and ran down to our house to assist offloading, which was just as well as two of the radiators were definitely a TWO man lift.
My wife was informed by the driver that he had been told it was a two day trip when he left the depot Monday morning and that he usually did branch type deliveries where there was always assistance on hand.
If we had been informed of the correct delivery time I would give this company ten out of ten.
As I drive for a living delivering to Asda, Tesco and home deliveries for Palletways, I know the importance of keeping the customer informed of any delays or hold ups.
I ordered a cheap boiler and radiator pack for an investment property, and was not disappointed. For a fixed price I could choose from a wide range of radiators, and was supplied with the necessary valves and liquids needed to install a new heating system.
The delivery arrived on the correct day, and on time. The staff I contacted were all friendly and polite, and the goods arrived in great shape. I will certainly be ordering from Mr Central Heating in the future
They have a wide variety of stock and lots of choices of radiators to choose from and boilers. The prices are very good and the website is easy to use. They have very good customer services skills. They also delivered on time. I would recommend them to everyone.
On day of my delivery i was called to say one of my radiators werent in stock, i was angry to say the least as i had ordered them 2 weeks ago! However i was assured they would get it to me asap-which they did & I was kept up to date with this.....as i said above they even sent me choccies for my invonvenience!!
WELL DONE FOR CUSTOMER SERVICES
Having been recommended to Mr Cenral Heating by our plumber we found the website easy to use. The packages arrived within 48 hours and the driver helped us by bringing the items into our lounge without fuss. I would wholeheartedly reccomend this business.
Very competitively priced radiator, good quality item, delivered exactly when stated (very rapid delivery) and well packaged. will use this supplier again.
I spoke to the Bristol store regarding my purchase and they were quite helpful. Purchased the goods as they were the best price on the internet. Arrived quickly with little fuss - would use again.
All the above only citicisms are
Shallow depth of product technical knowledge eg 'soft water feed to boiler water heatig? fill up radiator system?'
I'm an ex-pat living in France (one of c6,000 in my region) and like several of my aquaintences am installing a gas fired CH system. It is cheaper and better for us to buy in UK and bring here. Although we are denied the makers guarantee, which I think is appalling, by buying top European brands the risk is slight. It does not help the UK export drive though does it?
As far as I am aware there are no dedicated DIY plumbing /central heating retail outlets here. Therefore I now wish that I had bought the whole package from you and lived with the 16mm pipe interface problem.
My boiler was ordered online, and a delivery date picked. Within a day, I was phoned to confirm things, and the boiler arrived exactly as specified. The delivery guy kindly borrowed it up my drive and into my hallway. A great service. D Bisset
Very friendly staff, allround superb service easy to use website. Thanks Ronny, CHazand everyone else at mr c h
I purchased two column radiators, making a total saving of £400 on what I was originally quoted by another source. the service, price and quality were so good, I have since ordered further radiators to replace older ones.
Mr central heating was recommended by a friend. I shopped around and could not find a boiler that met my needs as cheap or convenient as what Mr central heating could offer. Payment was easy, communications were immediate and arrangements for delivery were fast and suited around my needs.
To reply as a company, please log in to your business account.
In the event that you are not satisfied with any product purchased from mrcentralheating.co.uk you may return it unused, in the original packaging within 30 days for a full refund.