Reply from Mush Men's & Ladies
[REPLY]
- Reviews (29)
- Doug
- 1 Review
Good price and very prompt delivery, fair do's
I ordered two pairs of Puma McQueen trainers after browsing several online stores
Due to the price, with the additional 10% discount it was a good deal. Placed order on a Tuesday morning and delivered at 9 am the following day so very pleased with the service. Will shop here again.
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- Zia Andrews
- Beckenham, Kent, GB
- 1 Review
Lesson for the day: "How to eat Humble Pie":
I recently posted a review for MushMens Clothing and gave them a very meagre 2 star rating, my reason being that the Stone Island Jumper ordered the day before had a mark on the sleeve, which, as I stated at the time was very small, but a mark nonetheless. Well, it would appear that I jumped too soon in posting my review, posting it before I had even given MushMens a chance to remedy the situation.
Since my "negative" posting, I have been in touch with and had numerous calls from MushMens, the first of which was to explain that there was indeed a mark, but not dirt or ash, it was actually a manufacturing fault, and the mark was a piece of black thread that had become interwoven with the cream thread. I can imagine you are now all sitting there thinking, just how tiny was this mark, and yet she sent it back and reviewed so quickly, and you'd be right,but I have been known to be somewhat anal at times.
So, what am I going to do? I'm going to eat a big slice of humble pie and say sorry to MushMens, who not only called to apologise about the fact that I was unhappy with "the mark"and explained what it was, but have since done nothing but go out of their way to ensure that I am a very, very happy customer.
I haven't re-ordered yet, but that's down to my boyfriends indecision about what he would like instead, but rest assured I will be ordering again, and not just the once.
There may have been a slight "thread" issue with the jumper, but above and beyond all of that, the customer service that I have since received from MushMens has been second to none, and I really mean that. A company that truly want their customers to be happy - it's more than just a job to them!
So for anyone who saw my earlier review, please disregard and file it under "B" and keep this one locked in it's place.
Thank you MushMens and thank you very much Vilma. You truly are the epitome of Customer Service.
Kindest regards
Zia Andrews
- andrew sanderson
- 1 Review
Faultless
Misunderstanding with delivery but mush men were very quick to solve the problem.
Pleasure to deal with.highly recommended.
Reply from Fashion Menswear Ltd
Your item was ordered on 24/03/2013 at 18:27:47 and was dispatched on 25/03/2013 via Royal Mail Special Delivery with tracking number BI590921600GB. Unfortunately, your item was returned to us today (16/03/2013) undelivered.
Unless the customer contacts us to let us know that he/she did not receive the parcel we are unable to investigate. We are waiting for your call if you would like redelivery or a refund. Please call us on 0208 888 4600.
Kind regards,
Mush Clothing Customer Service
- Alex
- 1 Review
- Ryan Dudley
- 1 Review
Great Service
Quick delivery, great prices, will buy from here again! Thankyou
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- Annie Suen
- Hawaii, CA
- 3 Reviews
I am happy with the beautiful shoes.
The shoes are made of high quality and turns out beautifully in pictures. When giving Lightinthebox your measurements, the shoes are made perfectly to fit. The colour is beautiful, the material is so feminine. I cannot comment enough about how beautiful the shoes are and how happy I am with it. It's perfect!! See for yourself!
- Surinder Chana
- 2 Reviews
SUPERB
BEE NTRYING TO GET THESE TRAINERS FOR WHILE AND FOUND SOME ON THIS WEBSITE - GOT THEM WITHIN 2 DAYS GREAT SERVICE - WILL DEF BUY AGAIN FROM HERE!
- JOHN BOYNTON
- 1 Review
A great experience.
Great offers, quality goods, fast delivery. Nuff said!!
- Evan Meardon
- 1 Review
Great shoes, great service and great price
Found Mush whilst searching the net for a reasonably priced pair of Jeffery Wests. Can't fault the service. Quality product, good price and prompt delivery.
- Justin Berman
- 2 Reviews
One of the best and most efficient online shopping service that I have used
Great item at a great price and delivered within 24 hours. A recommended seller!
- melvyn davies
- 1 Review
- Id3239
- 1 Review
Goods as advertised and delivered very quickly. Would recommend.
Good selection of mens clothing at competitive prices. Good service and quick delivery. Recommended.
- Ubaldo Couso Rodriguez
- 1 Review
Fast answers
It's a great online shop. The sell high quality brands. Their answers are fast and serious according to my experience
- Luke Kyriacou
- 1 Review
Absolutely fantastic!
Fast delivery and excellent product for a great price! Marvellous!
- BL
- 2 Reviews
First class service
great price and free next delivery, easy and quick to call and paypal issue was sorted on the phone. perfect
- Nadine Lyons
- 1 Review
Would recommend product & website :)
Fast delivery & son extremely happy with jacket!!
- Kenneth
- 2 Reviews
Very fast delivery with a great product range!
A great range of designers delivered to your day very quickly! Just what you want!
- Alex Panton
- 1 Review
Very good service.
The service was excellent and the item arrived promptly. The only suggestion I would make is to include some documentation with the product.
Reply from Fashion Menswear Ltd
Thank you for your purchase. All of our parcels include documentation attached to the outside of the parcel under a clear plastic sheet that says "Documents Enclosed". Hope that helps.
Kind regards,
Kam
- Paul Tomlin
- 1 Review
Excellent item & service
Ordered this item and it arrived the next day before 1pm. Excellent quality and very happy with it.
- john kost
- 1 Review
just perfect
good price , product as described , fast shipping , excellent service !!
- Patricia forder
- 1 Review
Armani Jeans Bag worn with style
I have found this new site and was very pleased with my first purchase which was a present for my son, really please with it.
- Leigh Sutton
- 1 Review
- james prior
- 1 Review
Excellent service
Order was delivered the very next day during busy Christmas period.
- Angela Moore
- 1 Review
Excellent service
I would recommend this site, service was efficient and the prices are competitave. Very pleased with the service.
- LAWRENCE
- 2 Reviews
- Leanne Molyneux
- 1 Review
- katrina hughes
- 1 Review
Fab company to deal with
I would recommend mush to everyone very fast delivery and Kam was very helpful on the phone and also confirmed everything by email. A very trustworthy company to deal with.
- terry oconnor
- 1 Review
Great service and quality garment
I was that impressed with my purchase and the service I received I will definitely use again
- keith smith
- 1 Review
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