Muubaa Ltd reviews

Muubaa Ltd reviews

Excellent
9.2
from 0 - 10
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Review by confirmed purchaser

Outstanding customer service

The service was absolutely brilliant, I had a fault on my jacket and Anna dealt with my problem so quickly. My new jacket was sent out the same day the original was received back .....plus next day delivery. So pleased with the service I received.
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Review by confirmed purchaser

Excellent jacket , over the moon

I have purchased the carmona red leather jacket and I absolutely love it , I also have the exact same jacket in blue , excellent fit , funky design , superbly made , speedy delivery , I'm very happy indeed .
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Review by confirmed purchaser

Wonderful quality of clothing and customer service

I was looking for a dress that was no longer available on the Muubaa website. A customer service rep found one for me and set up everything. I received the dress in a few days. The fit was perfect, the leather so beautiful. I am hooked!
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Review by confirmed purchaser

"Simply the Best"

Fabulous jacket , lovely quality, soft leather, very stylish and feminine.
The customer care team are so friendly and helpful. They went beyond the call of duty to help me find my ideal jacket ,after sending many back and forth.

Thanks Muubaa
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Ein toller Service von der lieben Anna ☺

Es hat alles super geklappt. Die Lieferung kam schnell, die Ware ganz toll, superweiches Leder.
Ich habe Lederhosen in zwei Größen zur Auswahl bestellt, da ich nicht wusste wie die Größen bei Muubaa ausfallen. Zum Glück passte eine von den wunderschönen Lederhosen (Modell Kirin). Die Lieferung war kostenlos, aber den Rückversand nach England muß man selber bezahlen. Das soll sich lt. Aussage von Muubaa aber ändern, ich hoffe bald. Die Rückerstattung war auch schnell wieder auf meinem Konto. Der Service per E-Mail und auch am Telefon war sehr gut, immer eine schnelle Rückantwort bekommen. Ein riesen Lob an die liebe Anna (deutschsprachig), die immer Hilfsbereit und sehr nett war. Sie hat mir bei jeder Frage schnell weitergeholfen. Muubaa kann ich nur weiterempfehlen, macht weiter so.
Vielen Dank,
Yüksel F.
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Exceptional quality!

Just received my jacket. Fastest shipping to Canada I've ever had! Amazing! The quality of the leather really is excellent, so soft. Great fit and style. The only thing I'd say is size up (which I did), would be a little tight if I hadn't. I have been looking for the perfect leather jacket for sometime, found it! Thanks Muubaa!
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Review by confirmed purchaser

Spring, Summer, Fall or Winter Muubaa always has something so irresistable!

Very good quality leather items and easy purchasing online and last but not least, arrived in Amsterdam within a week! Really great. Thanks!
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Review by confirmed purchaser

Excellent, efficient service and great value for money!

I would highly recommend Muubaa if you are thinking of buying leather goods, you won't be disappointed!
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everything was perfect

I am soo in love in my new leather jacket,so perfect fit,so perfect quality. And service is perfect,so fast shipping,MUUBAA made me very happy! Good luck to you all!!! I will come back one day for leather trausers....hell yeah! Čau! :*
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Review by confirmed purchaser

Fast shipping but...

The top have a fault, I will have to pay pay (a lot) for an alteration because the top was in sold and now out of stock so I can not return it for a change...
The clothes should be checked before shipping!
Muubaa.com

Reply from Muubaa.com

Hi Jerome,

Please accept our sincere apologies for any inconvenience caused. If you send us back your Top we will be happy to repair it free of charge - if possible - or send you a replacement.

Please contact us on customerservices@muubaa.com with your full details, order no. Etc.

Many thanks

Muubaa Customer Services
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Review by confirmed purchaser

Communication and shipping could be improved

I love Muubaas packaging it arrived beautifully and in a timely manner however I was not provided with a confirmation of purchase once I had paid. I had not heard from Muubaa until my package had arrived.
I contacted a customer service advisor regarding making a return who was super friendly and very fast with responding.
I found the returns method very risky. It is free but their method is not track able or insured. I was told that tracking and insuring it would cost £10 not worth paying just to be able to try on a jacket to decide on purchasing.
Since it is a luxury fashion label it should follow the example of others such as matches, netaporter and selfridges who offer a safe ups pick up service free of charge to your door. I made my return on Satirday and have not yet heard from Muubaa and it is Thursday. Considering how much you spend for a luxury product I find it very disappointing that unfortunately the service is not quite up to the luxury standard.
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Review by confirmed purchaser

Beautiful

Muubaa has the most beautiful stylish leathers and great shipping and customer service. Add to this their terrific sales and you have it all.
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Review by confirmed purchaser

Amazing service

The website is easy to use and they kept me updated on my purchase and it arrived in really good time. I was also really impressed with the quality of the leather.
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Review by confirmed purchaser

Insure customer service when needed

Muubaa utilizes a well-rounded customer service, the only con is they have to insure that they have the correct stock numbers, sizes available in their stockroom is they have available on their website and if not, they are able to give customers a substitute to order sale or not sale for the same price.
Other then that, the site is easy to navigate and well-organized and Muubaa is one of my favourite designers in the market.
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Review by confirmed purchaser

First class

Very satisfied. On-line shopping and delivery was first class.
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Review by confirmed purchaser

Great clothes but was not packed perfectly

I think it is a great clothes, comfortable and acceptable price.I will recommend.
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Review by confirmed purchaser

Excellent service

Amazing leather jacket and very quick service!
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Review by confirmed purchaser

well done !

very good products and service , howvere it is very dificult to make desion on the product visible only on teh pictures , colours are not the same and sizes are always different of every make . I would be happy to go to the shop and have a choice to spend the money on good product . Right now I ordered few items which I returned , it if fine - free of charge but it is a bit embarasment to sent back and forwards few products , which are not cheap so it has to be 100% decision..

Please open shop in London !!!
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Review by confirmed purchaser

So soft leather!! Beautiful jacket! Must have... :)

Really nice soft leather. Amazing figure hugging & lovely fit. Good value for money in the sale. Will def buy from here again :)!
Customer service A+!
Free returns lets you try different styles to get the perfect jacket.

Muubaa.com Details

Free Wordwide Delivery

We'll deliver to anywhere in the World free of charge.

14 Day No Quibble Guarantee

At Muubaa we understand that buying a leather garment online can be a big decision. You want something you’ll be wearing for years to come and your garment should fit you like a second skin, so for that reason, we offer a no quibble return/exchange policy on all items, for any reason, within 14 days of receipt. The only condition is that the goods will be returned in original condition and that means not being worn or used.

About Muubaa

Muubaa redefines what is possible with leather, challenging the notion that leather can only ever look good as a biker jacket (though we do love a great biker jacket). Our design philosophy is about creating current yet timeless pieces that every woman can make her own, everyday. We take what we know to be possible with leather, and push it, often surprising with new ways to use and wear it. Leather never lies - so fit, cut and finish are our hallmark. We experiment with different ways to treat the material, and bring in unexpected details. Indeed, we embrace the variable nature of leather because that means each piece is unique and individual…like the women who wear it. Muubaa has been discovered by the leaders in fashion retail and is now stocked in over twenty countries, including fashion capitals such as London, Paris, New York, Milan and Tokyo.

Visit Muubaa Ltd

Contact information

Call us on: 02088082375
We live here: Unit 58 Millmead Industrial Centre
N17 9QU London
United Kingdom

Category

Muubaa Ltd is ranked 4 out of 8 in the category

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