I was ordering from New Zealand.
It was very easy and when I made an error in the delivery address - Muubaa team came back to me very quickly and my daughter has her lovely leather jacket. The size guide was also very good.
I tried to order a jacket for myself - but it is out of stock.
Muubaa team came back and gave me all the information of when it will be back available.
When you report back to Muubaa - please say one customer would be very very grateful if the brought baclka previous style - "Flax". Many of the Pinterest photos of Muubaa jackets have t flax - it is the best I think and it is out of production. Thanks
Nice experience overall.
On three occasions I have ordered online and the product has always been delivered quickly and efficiently. The products r gorgeous. I do not reside in the uk and my orders have always got to me within the week. Highly recommend MUUBAA!!! X
I ORDERED A JACKET TO BE SENT TO MY UK ADDRESS AND IT GOT THERE EVEN BEFORE I PRESSED THE SUBMIT BUTTON FOR MY ORDER. LOL
NOT SEEN THE JACKET YET BUT MUM SAID ITS SOFT AND REALLY SEXY.
I'm so happy with my new jacket, and was seriously impressed with how smooth and fast the delivery arrived, even when it had to travel all the way to the US. The shipment arrived safely by UPS courier just a couple days after I placed the order. And the jacket fits like a glove, perfectly tailored in every way. So impressed.
I ordered a jacket for my daughter (She's in California, I'm in New York City, Muubaa's in London) and when it arrived it was too big - perhaps the UK/US conversion chart was a little off. So we returned it and asked for a smaller size, but a week later the exact same size arrived! By this time she had decided she liked a different Muubaa jacket better. So I emailed Muubaaa and they were very apologetic about the mix-up and sent out the right jacket, and I got my refund as soon as they received the wrong one. In the end, happy daughter, happy dad, nice jacket.
I am very happy! All very polite, all quickly and easily
First of all, I never write reviews, I am either too lazy or too busy. But, I am delighted to make an exception in this case. I have been looking, unsuccessfully, for "the perfect jacket" literally for years. This includes recent trips to Spain and Italy! I have ordered and returned 8 at last count. I thought the Muubaa jacket looked like a possibility, but, given my history I was not exactly hopeful. I also knew that if I were going to justify spending the money it cost it would have to live it without reservation. The box arrived very quickly and I was immediately impressed by how light it was. Then I opened it and felt the quality of the leather and saw the quality of the construction and started to feel hopeful. Then I put it on and I fell in love without reservation!
Unfortunately the jacket did not work out for me, however, from start to finish the customer service was more than 5 star. Absolutely wonderful!! The delivery of the jacket was first class, arriving on time from UK. I emailed the company and said that I would be returning the jacket. Anna K with Muubaa Customer Service
replied right away and was apologetic that the jacket didn't work and attached return shipment details with her email. I also asked a second question about the shipment and again right away returned with an answer. I returned the jacket to a given New Jersey address and did not need to ship it back to UK and within a week or two had my money returned to my credit card. Being originally from Ireland and having received such first class customer service from Muubaa in the UK it reminded me how wonderful customer service is in UK and Ireland. I think many online companies here in USA could learn what real customer service is from Muubaa. Congratulations to Muubaa, especially Anna K. I will continue looking for that perfect leather jacket...tho, not sure if one exists for me:-)
I have to say that I love the biker jacket I bought although it was a bit different from what I saw in your online shop.. The size is a bit bigger than I wanted it. Keep in mind that I saw and measured myself according to the analytical "size & fit" guide you have in your site.
I was thinking to send it back and order a size smaller instead (size M) but I considered about the cost of sending it back (since the cost is on me) and this was forbidden.
Anyway than you because the whole customer care is excellent!!!
I came from Italy and I have heard about your brand through a youtube video from FleurDeForce's channel, and I've immediatly buy a jacket! Thank you!
Soft, stylish, beautifully colored leather. I got a moto jacket and can't wait to wear it. Also extremely impressed with how quickly I received it in California. Couldn't be happier with my experience ordering with MuuBaa.
I bought a jacket online, which when i tried it on at home, decided wasn't for me. Muubaa provided free return packaging, and a refund as soon as they received my parcel. Completely hassle free, with no risk and i'd definitely consider using them again. (and customer services are very friendly)
The leather jacket that I ordered looked better in real life then it did online. The shipping was surprisingly fast to the United States. The leather my jacket was made out of is great quality, soft to the touch and smells fantastic! I highly recommend their productsbased on my experience.
... I would save my Muubaa leather jacket over my cat. Ok, maybe I'm exaggerating slightly, but I would have real reservations. I'd hesitate long enough to burn all my hair off. I'd really mull it over.
The first thing I noticed when I opened the package was THE SMELL. Oh that perfect leather smell! May it live forever. If a smoker comes within 100 yards of me I'll go Kungfu on their ass.
Then there was the feel, softer than I could have dreamed. Then the fit! This was made for me, I must have been measured in my sleep by a Muubaa employee after placing my order. I've never bought anything remotely designer before, but the perfect leather jacket research led me here. I just had to test it out... I am so glad I did.
I'm already saving up for my next Muubaa piece. This is going to become a real problem for me. I'll be rocking rags from people's garbage, but my Muubaa will make me look catwalk ready.
MUCH LOVE TO YOU MUUBAA.
I was a little disappointed in the colour of the jacket, not true red as pictured, but still love it. Warning for those of you with big arms, the sleeves are tight in the upper arm. The customer service is amazing. Very quick response, useful information, very helpful. True to size too. Great quality leather, super fast international delivery. Ordered on Tuesday, received on Friday and I'm in Australia. Very happy.
Had some questions about the shipping time and sizes, got online and used the live chat and to a great service:)
Muubaa really offers great customer service! I bought two items shipping to China which arrived in less than four days. I returned one which didn't fit very well, and it was a no-hassle reimbursement. They even advised against my buying a certain skirt as they didn't think it would fit right! I bought the 'Ursae Leather Quilted Biker in Sycamore' and although the color wasn't exactly like what you see on-line, I was well aware of this from reading other people's comments. Also, can't say that my screen is calibrated right. Anyway, It's my first leather jacket, and am I happy!! Just make sure that you know what styles fit you better. (eg. I find that collarless jackets that end in a shorter length looks much better on me.) Pay attention to the fit on the photos, for example, a narrower hem in slim-cut or a fitted-waist style with a wider waist.
I will definitely be buying from Muubaa again soon, and I just recommend everyone to engage in chatting with their customer service to answer all your questions before buying! Make sure you check with them what would fit you better. Good luck and thank you Muubaa!
I ordered leather jacket and did not know what to expect because I live in Croatia and I was amazed how fast it arrived, packed well and now I'm proud owner of my 3rd Muubaa jacket. Would recommend you to all my friends. The only sad thing is that this year sale is not so good like last year, only 30%, but I have the most beautiful jacket in my hands. Thank you and love you!
I was a little worried about ordering leather over the Internet but Muubaa were fantastic, product arrived quickly all the way to Australia. Its a beautiful quality jacket as described and great fit, very pleased :)
Wow, super fast shipping to USA - 3 days, I think. Item arrived via FedEx to my door. Jacket was also as described. Soft leather and great fit. For reference, I wear a US size 2 and the UK 8 fit fine (I sized up so I can layer). Great prices on the site too! I would definitely order from them again.
I have ordered twice from Muubaa, on both occasions the service was brilliant. I did have to return a jacket as it didn't fit me right, however the return process and refund was dealt with very quick and I had my money back within a day. I'd also contacted customer service with a query and the response was almost instant. The quality of my jacket is high, the leather so soft and the style timeless.
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