I have ordered twice from Muubaa, on both occasions the service was brilliant. I did have to return a jacket as it didn't fit me right, however the return process and refund was dealt with very quick and I had my money back within a day. I'd also contacted customer service with a query and the response was almost instant. The quality of my jacket is high, the leather so soft and the style timeless.
What an amazing site Meike your an amazing person and truly give that extra customer service. I have been looking for a dream leather jacket for well forever it felt lol.
Found the Nash coat, and sadly they only had a UK 12/14 left. (Me being a UK 8 would need to go a UK10 as they always suggest you go up a size) but nothing... then the sale hit! An error on the website meant all sizes looked available for 50% off so was so upset that my money was refunded and coat unavailable.
But they informed me of other chances and did all they could as soon as a return of my size came back they were on to me right away! In my excitement i ordered the wrong size but no probs there! swapped it online right away and dispatched the next morning.
Just appreciate the patience and keeping me up to date with everything, really have been there to help me getting that dream coat, already want to buy more in the future from them !!
Thank you so much.
Love the look - great with jeans or dressed up.
Great service, called for size advice and lady was very helpful. Next morning delivery, I love my jacket, it is such soft leather and very flattering. Worth every penny.
Muubaa has the best costumer service ever! Very fast in problem solving and also replying. The jacket I got is light and fit! I am very short but this jacket made me look slim. Like it very much will recommend to anyone who wanna make a first purchase at muubaa
I ordered 2 items on sale and they arrived within 4 days to Australia. Unfortunately when they arrived they didn't quite fit me as I expected. I returned the package back the next day and my money was refunded in full, no questions asked.
This gives me the confidence to buy again in future.
I already own 3 Muubaa items which I bought from another source. I always get compliments when I wear it.
There isn't really anything I couldn't fault - aside from the processing of the order. I ordered it on Thursday afternoon hoping it would arrive the next day (as Friday is my day off) but it didn't turn up until the Monday, but as soon as I received the dispatch email it was already on its way - arriving at two o'clock. The jacket itself is amazing, the softest buttery leather and impeccable attention to detail (Elizabethan doublet tailoring at the back, subtle poof at the shoulders to make them look wider, lovely flayed collar, flattering tawny leather...) - £251.30 was definitely worth it.
I can't recommend them enough. The jacket I bought is beautiful and the customer service was outstanding!! Will be back
I bought the verona leather trousers in January and couldn't wait for them to arrive, when they did I was disappointed to find that they were not a perfect fit! A size 8 was far too big around the waist but the legs were too tight so there was no way I could exchange them for a smaller size. Whats more is that just trying them on led to one of the belt loops being torn! I was really upset. Its too late now to return them and try out another pair of their trousers...
I bought my girl the muubaa cion as a present for my girl ,she was over the moon and so was I with the price got it at half price (Forgot to tell you I am a Yorkshire man )
she has two leather jackets and loves them both...
I loved the idea of a leather biker jacket in a softer colour than the usual black, and having bought a Muubaa leather jacket before, I was confident that it would be a good fit. Also it was in the sale! Unfortunately, the sleeves were too snug at the top in particular, and the knock-on effect was that it didn't fit well on the shoulders either. The blurb on the website did say that this jacket was a snug fit, but you don't know how 'snug' until you try things on. Loved the colour though!
I would buy from Muubaa again because they offer a wide range of colours and styles in my favourite clothing ........leather jackets, and delivery is quick. I would recommend Muubaa.
I had been on the hunt for the perfect leather jacket for what seemed like forever. I finally stumbled onto Muubaa.com. I had never heard of the company but I started doing some research and almost everything I read was positive. I decided to take a chance and order from them! I read that sizing ran on the small side. Normally I would wear a US size 10, so I decided to size up to a US size 12. This is a UK size 16. The jacket ended up being a perfect fit - the sleeves are the perfect length and the body is roomy enough that I could wear the jacket over a long sleeved light sweater if I wanted to. When zipped the jacket has a more fitted look (I puchased the unlined castor jacket). I placed the order from Canada on a Thursday night and I had the jacket in hand on the following Tuesday! Unbelievably fast shipping.
The jacket was pricey but now that I have it, I know why. It must be the softest, most beautiful leather jacket I have ever seen. It has quickly become my prized clothing possession and I'm terrified of losing it or damaging it! I would absolutely purchase from Muubaa again (when my savings account can handle it).
Habe für meine Freundin eine Lederjacke bestellt.
Leder ist wunderbar weich und die Jacke top verarbeitet. Sieht auch aus wie abgebildet.
Ich bestelle hier gern wieder!
I placed my order and after a few days I received an e-mail saying the style I ordered in my size was out of stock. I was very disappointed. Then I wasn't sure if I wanted to go for another style using the discount I had and I must say Meike was really helpful, kind and patient. I went for it and the jacket I received is amazing, beautiful, leather buttery soft and most of all I love the feminine fit of the jacket. After all I LOVE MUUBAA!
I was not quite sure about ordering such an item online (from the Netherlands) but must say delivery was very fast and when I had a question, Meike from customer service was very kind to help me and fast in response.
ps. I would say the jackets run a bit small 9nearly all leather jackets seem to) , but I ordered one size larger and it fits fine !
I ordered a Jacket from the store and I love it. It fits perfect and feels soooooo soft. It's a dream. The delivery to Germany was very fast and the costumer care is very friendly, helpful and always in time. Will definitely purchase again from this store!
This was a present for my wife and she spoke with you directly and was very complimentary of the adviser initially. Unfortunately we had to return two jackets and I have asked my wife to visit one of your stockists ahead of placing a further order, but I am confident we will reorder based on the service offered and quality of your jackets (see already has one which is a firm favorite). Thank you Meike and apologies but I don't know who my wife spoke to first...
Purchased a jacket as a anniversary present for my wife. The jacket came very quickly and it surpassed expectations in terms of quality and timeless style.
I had to return jacket only because I ordered the wrong size and the return was a painless exercise.
Would recommend without hesitation.
I received my item very swiftly and my purchase was well packaged. I was very happy with the quality of my product and would recommend your products to friends/family. The quality of the item is second to none, good job I didn't need to return as you only offer exchange.
My leather jacket, which is a UK size 6, is a little big and I really wish you made a UK 4/US 0 for smaller women. I decided to keep it because I like it otherwise, but please remember that you have small-framed customers!
Needed a leather jacket in 24 hours for my wife's 40th. The jacket was terrific and arrived in 24 hours. Customer service was extremely helpful.
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