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I placed an order with MWG Aluminium Architectural Ltd on 3rd Sept 2013. They would not allow me to pay by card, I was told to transfer £990 to their account to place the order. On the 13th Sept 2013 my wife transferred £990 from my account. We rung to confirm payment had been received and were told the doors would be ready week commencing 14th Oct 2013.
We have been ringing to confirm delivery since the 14th Oct 2013. We rung on numerous occasions but it has been confirmed to us the doors have not even been made in fact they state they have not received the order, so I asked for my money back and guess what the phone goes down. Whenever I ring the phone is put down on me. I have only been able to speak to a receptionist who has been unable to help. Every time she transfers me, whoever picks up the phone puts it straight back down. Their customer service is appalling!!!
I'm not saying don't use this company but I am saying do not pay with anything other than debit/credit card you'll have more protection!
If you value your sanity, avoid this company. I was advised that the windows would take 3 to 4 weeks to arrive, in actuality, they took about 3 months, causing much stress and delay to my building project. I believe that only after many phone calls to the company, did I receive the windows when I did, otherwise I would probably still be waiting.
The windows, when they did arrive, are fair quality for the price, but in hindsight, I wish I had found another company with a customer service ethos rather than these cowboys. I would have been prepared to pay more, rather than have the hassle I've had with MWG.
I still have a few items to be resolved with the windows, but all attempts to get these fixed have so far failed. If I do get resolution, I'll be sure to update this review, but it's not looking good so far.
In summary, although the prices are reasonable, you are better off going elsewhere (assuming other window companies are any better) if you have a schedule you'd like to stick to.
This is a copy of my review for Mwguk but copied here to hopefully help someone avoid the hassle I had.
Quoted 6 weeks lead time. 11 weeks later & we're told that we have to wait at least one more week. Virtually impossible to get responses via phone or email. I'd suggest that you spend your money elsewhere
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