MY Uk-mail reviews

MY Uk-mail reviews

Very low
2.8
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
16 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Total rubbish,

Never use these cowboys. I ordered something, i was in all day and they then said they tried to deliver, yet left no card and did not contact me. I tried to call but they said they would not help me and i had to refer to sender. They did not try to redeliver the next day either even though they said they would reschedule.
Then i went on to their customer service via the website to ask for an explanation and all i got back TWICE was the following:

FAQ Contact

Dear Customer,

Thank you for contacting UK Mail.
We are pleased to confirm that your case has now been closed.
Case Number: CC109809
Consignment Number:
Should you need to contact Customer Care further on this case please quote the Case Number or your Consignment number.
Regards,
Customer Services
UK Mail
www.ukmail.com
Please note this is a no reply email address.

They do not give a toss

Oh and by the way i never got my parcel, it is 4 days later now and i still do not know where it is. BUNCH OF COWBOYS
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

I never want to deal with these people again.

I have decided to go out of my way to avoid this company. Their tracking is misleading, they often don't leave calling cards. they leave parcels with neighbors despite instruction not to do so. Their website doesn't allow you to arrange redelivery.

I have never had a good experience with this company and will avoid companies which use them,.

These guys are absolute cowboys and I intend to reject any future deliveries.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

The Ryanair of parcels delivery

UK Mail has adopted the Ryanair business model in its dealings with customers - indifference with an undercurrent of hostility. Correspondence goes unanswered and Customer Service exists only as a stone wall to ensure that any complaint is stifled.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Why do big companies continue to subject us to this sort of service to receive our parcels??

We ordered some photo frames from The Range and had an email to say that it would be delivered the following Wednesday. I got home from work on the Wednesday to find a card through the door saying my package had been left at No 6 in our road. We are No 67. Walked 30 houses down to find there was no number 6 in our road. Started knocking at neighbours around our own house - No 64, 65, 66, 68 and 69 with no success. Emailed customer services that evening and no reply the next day. Tried to get through to customer services on and off for 3 hours, finally got through and the lady on the end of the phone kindly called the depot it had come from while I was on hold. 5 mins later she came back and said that the driver definitely delivered it to "a house to the left of yours" but couldn't rememeber which. At work now so guess tonight will be spent knocking on random neighbours doors again in the hope of finding our package!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Please use Royal Mail not these cowboys!

Ordered some Oysters well on time. They were dispatched on time. They should have been here on Friday. No delivery. I tried their phone line at 5.20pm no reply for 40 minutes despite phone lines open until 8pm. Phoned at 8.10am on saturday. Where are my Oysters? Dah..they are in the warehouse in Wellingborough come and collect them if you want them today. Dah thats over 35 miles away. why aren't they being delivered today? Dah because you have not paid for weekend delivery..but its your fault l did not get them yesterday..dah yes but its company policy! Sorry l cannot do anything about it!
Dah..well if your a business use the Royal Mail not this company!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

If you care about your parcels, customers, business AVOID at all costs!

We ship around 200 -250 per weeks and the level of service we get from ukmail is disgusting.
I can prove that their driver lie about deliveries and when you contact the offices to sort it out nothing ever happens.
I hear their share prices are rising, so I guess they don't care about losing customers.
We are leaving them and going to a new courier company.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

TOTAL CRAP COMPANY

The driver of UKMAIL delivery company, lied about delivering a car battery it just did not happen. He also lied about leaving a card.
Take my advice AVOID THIS COMPANY at all costs
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Not great service

Well I had my motorbike in the shop a couple of weeks ago for some work. The part according to UK mail went to wrong address so I had to be without my bike for 2 days when it only needed to be one. However the part came 2nd day and bike got fixed. But had another delivery today for upgrade phone and came as promised. U can never tell with UK mail
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Dreadful service with couldn't care less delivery drivers - too bad to rate

I was awaiting a delivery from my supply company who unfortunately for me have chosen to use UK Mail. First the delivery was due on Friday. When it didn't arrive the company I deal with chased and found out that the delivery van had broken down. Fair enough, these things happen. The delivery would happen Monday. Not ideal but OK I accept they weren't likely to deliver on a Saturday. Monday came and went and I chased the parcels through my supplier. It had been put on the wrong van to heaven knows where. It would definitely be delivered on Tuesday before 12 noon. When it hadn't arrived by 3:00pm I chased to find that the driver had tried to deliver and put a card through the door...a white door....not mine! Mine is a wood look PVC door. He would return later with my delivery. Sure enough 4:15 he arrived with 1 parcel not 2. When | asked where the other one was I got told "I can only deliver what I'm given" I accept that but then he said "Don't waste your money on a timed delivery because I don't reach this area until around 4pm" WHAT???!!! Firstly the timed delivery had been arranged by UK Mail as re-dress for all the previous hassle and secondly, surely if you have timed deliveries which customers have paid for then you re-arrange your deliveries accordingly. It is what he is paid for!!!
So finally, on Wednesday morning I get the 2nd parcel. NOT at the before 10:30 delivery time as stated on the parcel and his delivery sheet because "I didn't leave the depot before 10:30" but instead at 11:15.
Given a choice I would avoid at all costs. Dreadful service and dreadful attitude.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Just awful.

Worde than yodel which i didn't think was possible. It started with them sending me and email close to midnight that they would deliver that day between 8.30 and 12.30 which i instantly thought 'well that's impossible unless you have a time machine'. I phone customer services and spent a tenner for having to wait half an hour and they tell me it will come the same time as it did the day before which obviously I had to ask when they did come because I never had a note put through and they tell me half 2. I wait until 3 and then have to leave. It then comes at 4.30 when no one is in.
Don't send an email saying it will come before 12.30 and then be hours late.

Moving on anyways, day 3, they've sent me yet another lie about delivering it between 8.30 and 12.30 even though its been arranged for us to pick up from their warehouse later.
Just dreadful. This is not how you do business.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Utterly Useless Outfit

This company is worse than useless. When they give you an appointment between 11am and 3pm, they never keep to it. Their agent will come around and drop a note in the box without bothering to ring your doorbell. UK Mail is even worse than DPD, you would think that is impossible, but there you are!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Total and utter rubbish, worst service ever!

I am staggered at just how bad a service UK Mail actually deliver (well at least they can deliver something)!
Deliveries that turn up several days late or don't turn up at all, 30 mins + trying to get customer support who say they will call back and never do, drivers who have stood and abused me in the street after they messed up deliveries. The list goes on and on!
They need to learn lessons from proper companies like DPD. I will avoid at all costs!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

RUBBISH, RUBBISH, RUBBISH

Lost nearly £2K with UK Mail. Customer never received the goods. They offered a miserly £200 compensation. Rubbish customer service.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

OK for Me!

Did exactly as they should picked up and dropped off on time and happy with the service
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

DISGUSTING RIP OFF

This company is a complete rip off and please do not go near.
http://www.my-uk-mail.co.uk/
it is a mail forwarding service and you pay £70.00 for a year and £2.00 for the service to forward your mail to you.
and trust me you do not get it.
you can contact them and e-mail them with the resopnce it has been posted to you .?but has it not proof it has and when you ask for proof they do not do that service it is the bigges con in the UK that thaty get away with.
so if you are leggit and you realy do want your mail or packages forwarding to you please do not use http://www.my-uk-mail.co.uk/ or you will never see it again trust me you wont and they will charge you for this servece aswell..
god they must be laughing.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Very touchy company

These guys are odd. Don't try to criticize them with anything or You'll get a not really polity reply.

VERY odd company.

Is MY Uk-mail your company?

Get to know your customers. Simply claim your company now. Get real customer insight and respond to your reviews. It's free.

Claim this company Learn more

Is this your company?

Try out Trustpilot's exclusive tools for gathering reviews-- get started with our Kickstart service! And remember, it's absolutely free to respond to reviews. Learn more

Claim this company

my-uk-mail.co.uk Details

About this company

Visit MY Uk-mail

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.