I would recommend Robinsons without hesitation. An excellent service at a very reasonable price.
Regrettably our boiler could not be got going. However at 25 years old it makes complete sense why this was not possible. The engineer was able to show exactly what the problem was and explain it to me.
He was very prompt and I accepted his disappointment at being unable to mend the boiler.
Expectations set and met. Everything happened as described - call from engineer within 48 hours, appointment made within a few days; engineer called to say on his way, and arrived 5 minutes early.
This is really not what I am used to, and it was pretty impressive.
The review request arrived a couple of days after the review of the engineer himself, so i wonder why there was a time delay.
Service was performed professionally and with minimum fuss. Faults were examined, assessed and remedies suggested. The Engineer was polite, knowledgable and clearly knew his boilers!
Received phone call from company to arrange appointment - all set up very easily with an appointment in a couple of days time. Given a morning appointment but told I was 2nd for that morning so I knew I could still do the school run. Engineer that came was extremely polite and I felt very happy with what he stated needed doing. All very efficient and done with the minimum of any fuss. Fantastic service - definately would use again.
First time i have ordered Oil so i was a bit lost as to where to start . One of the first places i found was boiler juice. Shopped around and around to get a better deal and still came back. Great service,arrived on time and the chat who delivered was pleasant and polite. Will be using again .
About three weeks ago I arranged for an engineer to service my boiler.
We agreed the 28/11/13, I was told I would be contacted before that date for confirmation, no such thing happened, I rang the company and spoke to somebody at 10 am, I was put on hold while the operator contacted the engineer, she came back and said she had left a message on their phone as they were not answering and they should be getting back to me.
At 2.30 pm I rang again, was put on hold while the engineer was contacted, I was then told that the engineer had no paper work for me, so could not do the job, but would ring me when they got back to the office to make another appointment
This would be quite late between 5.00 pm- 6.00 pm.
It is now 7.00 pm, and guess what, absolutely nothing.
I have wasted a whole day waiting for a non existent engineer to call.
I am 70 years old, I am also an Asthma sufferer, so the last thing I need a cold house which is what I have now.
Is this any way to run a business? I don't think so.
Anyone wanting their boiler serviced should put this firm bottom of their list.
When I was unable to find a local engineer to service/repair my heating system, this company managed to get me a response within the hour. The engineer was reliable and good value. I would thoroughly recommend this service, and would definitely use them again.
punctual, tidy, efficient, things were replaced never seen replaced previously! checked oil tank and emissions complete with printout of emissions and checklist of what what serviced great comfort !
First rate service: prompt, helpful, fair price. Will use again and recommend to others.
Abacus recently provided a first rate service of our boiler. Frazer was friendly and helpful. He arrived on time and worked quickly, efficiently and tidily before talking me through work that had been required and carried out. We will be using Abacus to service our boiler again!
Nice, friendly engineer who seemed very experienced. The job was completed and tested with efficiency and full explanations were given about the various levels of gases and functions tested. He made sure that the working area was clean and tidy before leaving. Completely satisfied with the service.
Quick and easy to use, really uisefule to have a few trusted and highly rated heating engineers in your area. The one that we found was fantastic. Helps take the risk and hassle out of getting things sorted
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