I had used MyFerryLink before and thought they were a real improvement over the old SeaFrance, (not that that would have taken much to achieve!). But the test of any service Company is not when things go right but their client service when things go wrong. MyFerryLink failed miserably on this score and cost us our return trip and £47!
We had booked a basic fare to the UK but a return MyChoice fare to give us some flexibility on the leg to France. When it became clear that we would have to amend our trip back, which was originally for the Monday at 08.30hrs. We found there is no facility to amend your trip on the web site, (Why?). We tried ringing the telephone line all day Friday provided to make an amendment. On the one occasion it actually got through, (before 17.30hrs), we got a sales message and it told us the line was closed until Monday. The line is only open 09.00-17.30hrs Monday to Friday. A 24/7 service with a 5 day limited helpline- how rubbish is that? Don't you just need all this aggravation when you are travelling? We finally got through after 17.30hrs Friday to be told by answer machine, again, that the line was only open Monday-Friday but it gave a 'client services' e mail address. we mailed 3 times with our amendment, each time the mail was rejected as not recognised. With no way to amend our 08.30am, (before the office opens), original sailing and no means of contact our booking was lost. With no wish to throw good money after bad with such a poor Company and knowing they would want to charge us again we booked elsewhere with a rival ferry. When we boarded the rival Ferry a MyFerryLink boat was beside us. Despite its recent refurb and paint job it already looked a shabby rust bucket and that probably reflects the Tinpot operation that MyFerryLink is- SeaFrance in different guise. We cross the Channel, (English), often but never again with MyFerryLink. The sooner they kick them out of Dover the better as far as we are concerned. We will never use them again!
I've been travelling with them nearly since day one and never regretted it. As a belgian student in the UK i go back to the continent at least twice a month and always with MyFerryLink!
they offer the best value for money and the on board personnel is helpful and best of all friendly! Same goes for the people on the phone.
The food onboard is also lots better than the 2 other competitors!
I definitely recommend this company to anyone who wants to travel in a good environment at a good price.
Returning to Calais last Monday tried to ring MYFERRY LINK to change the return time (I had a sort of Open ticket) but despite using the number given for "Continental Calling" just received a recorded voice message in French. Not being a French speaker the only thing I could decipher was "your call is important to us" but I waited a short while after the end of the message but nothing. Fortunately I was trying to book an earlier ferry but had it been a later one I would have been a no-show and lost my ferry fare. I had to go the terminal itself at Calais where he confirmed I was using the correct telephone number.Do MyFerryLink have an explanation before I go to Trading Standards?
Going out was fabulous 24th August was expecting delays as it was a bank holiday but straight on the ferry and a smooth crossing to France. Food was good usual wait but everyone wanted breakfast lol
Coming back we arrived late for our scheduled ferry due to a lengthy toll queue and a break down and another long queue to get into the port at Calais, I can not blame MyFerryLink for that think it was just the volume of people returning home on the last Saturday in the summer holidays. We where meant to catch the 4.30pm ferry but due to delays we were put on a later sailing ferry with a small admin charge. The ferry was obviously fully booked but we still managed to get a seat and a coffee no problem.
I would recommend you the price was excellent and the staff very helpful.
Really pleased with service, so far always on time, ships clean and comfortable, the price for taking our motorhome was really good value, loaded on and off quickly and efficiently and would certainly use again
Both ships somewhat tired with poor facilities. For example, no soap in ladies, hand dryers not working in mens. Outwards, menu was mainly cooked breakfast. better choice on return but neither ship catered for vegetarians. We were condemned to eat chips and baked beans. Low ticket prices for the crossing but particularly high food prices.
good amendment policy- good food but we were the only couple eating- boat had the usual fairground feel- not much subtlety in the design
Recently I booked a trip to France for my Mercedes Vito Travelliner (factory fitted 6 seater), the booking page used to mention the height and length of vehicles, now it is a bit mis-leading as it doesn't mention my type of vehicle, only cars, minibuses motorhomes. I booked it as a car based van, as it is under 1.85metres in height and less than 5 metres in length smaller than a Range Rover Sport. This is perfectly acceptable on P & O ferries and Eurostar with whom I have travelled several times this year.
Upon arrival at Dover check in I was asked what type of vehicle I had booked (vito Travelliner), no more questions asked, and I proceeded to France.
My return journey however was an eyeopener as when at the My Ferrylink check in at Calais I was told that the next time I make a reservation for my vehicle it must be made as either a Minibus or Motorhome! I pointed out that it could neither seat more than 6 people or that people could not sleep in it as it did not have beds, and it was classed as a people carrier, he was having none of it and just repeated himself, told me that he wasn't going to charge me extra (very nice indeed) so I just pointed out that there was no point in discussing the issue any further took my boarding pass and went on my way.
To cut a long story short, dont bother trying to save £5 on a cheaper fare when P&O Ferries or Eurotunnel are hassle free as their booking page has a better description of what vehicle you are booking, and no silly questions or statements when you arrive at check in.
I would recommend this company, friendly service all round,food bit expensive but otherwise
will use again. Great crossing going and coming back. Thanks guys.
Booking on line was so straight forward and simple, this was our 1st trip abroad with a caravan, and hopefully we will be booking for June next year with myferry
On board was spotless, food ( full English breakfast ) was hot and fresh, the return crossing was just as good,
Ditto above - we'd use myferrylink again
If you want a great experience in in crossing the channel this is the way to go.You feel that you are valued.
My Ferry Link provided a good service with regards the crossing. My only real gripes were, the high cost of a breakfast on board [more than £10] and we turned up early for our return trip due to the traffic being very light on the day in France and wanted to get on an earlier Ferry, which they charged us almost £20 extra, even though when we got on, the ferry wasn't more than a third full, so not impressed with that. As a comparison when using the EuroTunnel in the past, I have never been charged extra for turning up and getting on an earlier crossing.
We were pleased to see that MyFerry is (in some ways) a revived Sea France as we always preferred to use the. The chief reason being the very fast and efficient boarding and disembarking.
Used MyFerrylink as our carrier this Year for the Le Mans 24Hr race, price is the most important consideration for our week away and the prices from MyFerryLink were outstanding, even considering the extra miles both in the UK and France - using the Dover-Calais route was a 'no brainer'.
The embarkation was quick and easy, no problems with checkin using my printed out email. Loading was quick and efficient.
The prices on board for meals was a little higher than I would have liked, but not extortionate.
Disembarking in France was also quick and easy.
The return journey was almost as good - we were late leaving Calais by 15 minutes or so, but it didn't make any real difference to us as we had factored in a slowish journey home along the M25!
Certainly will look at MFL again for future trips!
From booking to crossing excellant service.
Speedy boarding, plenty of room to sit down, even got a window seat both ways, great value
I travel every 90 days this route and have had various ways travelling it I.E. train and other ferry companies this is the first time l have been charged 10 G.B.P. for arriving early l plan my routes knowing of many hold ups on the M25 etc this time the run to Dover from Portsmouth was a clear run as l always travel to try an beat the rush hrs but can never be certain of the time l will arrive so l try to compensate for that as l sure you can understand and know of the terrible hold ups on the M25 on my outward journey Antwerp is big problem to of hold ups hence me driving over night when the traffic is light now ,l have been early arrival before and even on your ferry and never been charged extra money to be on an earlier ferry the only time this has happened was on the train which is run by a total company that do not care about there users only how much money they can get out of you there service is poor to toilets filthy or not working for a start anyway thats why l choose the ferry now adays as its not much longer and usually cheaper than the train for the 2 nights l prefer to stay as the train charges double for an extra night an its a chance to stretch your legs an drink n eat something and much better toilet facilities and being a registered disabled blue badge person although l can walk some the ferry is better but this time l was asked for 10 GBP to which l paid but unfortunately l moved away from the check in point only to realize l wasn't given a receipt for it and the very young chap only just placed the cash in a metal box not a till or anything and he did ask for cash an not for me to use my Debit card and could not return to check in point as its no pedestrians there so couldn't ask for a receipt and also l would like to know why the extra money was asked as its never been asked before by any of the ferry companies just the train jobsworths whom l mentioned about above as the extra money asked is the same as the train company if it was correct as l am not sure at this point in time that the check in Chap was adding this payment line his own pocket and looked like a school leaver other people l have checked in with have never asked for cash even the train its only by Card an get a receipt to, Now all l can read from this is that the ferry companies are now charging extra what they can like the train company if it wasn't for the fact l have to travel this route to see my GP an other Doctors every 90 days for my medications etc as l am married to a Dutch girl for over 12yrs and we are helping her elderly parents out and l am a survivor of cancer from 95 had 2 strokes an heart attack and pneumonia in 98 and now have an I.C.Diffib implant in my chest since 2002 that l am having to do this route which l would certainly rather not have to do every 90 days but its what it is for me to continue my life as it is ok sorry to send all this info to you but l am just trying to put you in the picture of my situation and to ask if this was correct for me to pay an extra 10pounds to travel earlier also as the ferry was delayed over an hr to l gained very little but paid more money so overall not very satisfied as l am sure you can understand that sorry this feed back is not good but l must tell as it is.
After sailing DFDS, which was smart and clean, and I might add cheaper; the experience of travelling with Myferrylink was disappointing.
A clapped out vessel with dirty seating. Wont be using them again. Also very expensive to change our ferry for an earlier one..dispite the vessel being almost empty.
Pretty much as expected, service prior to boarding excellent,. Service on board patchy at best, good job that we are broad minded, bar staff thought it great fun to openly ogle and pass comment on the attributes of my partner. I suspect most people would take offence.
More worrying was the fact that when returning to the car on both the outbound and return journey, the alarm system indicated that there had been an attempted break in.
Hence the warning, lock your car. I have no doubt that if we hadn't we would be trying to claim compensation for loss of valuables.
I was very impressed with the speed of loading the ferry and the staff service. I enjoyed the crossing both ways and will certainly use MyFerryLink in the future. there was plenty to eat and drink on board and plenty of seating. The duty free area was a little sparse but at those prices there was nothing to catch my eye.
I was pleasantly surprised at the difference in price compared to the other ferries operating out of Dover. The loading, crossing and unloading were smooth and efficient and the staff friendly.
The ferry was on time, spotless and the staff were by far the friendliest and most helpful I have ever come across. Its the first time I have travelled with this company but will definitely use them again....they put the others to shame. The only slight down-side was the lack of stock in the duty-free shop, but as I was able to purchase everything in France it didn't really matter.
Pleasantly surprised at the very low cost of our trip (£23 return,) so wasn't expecting much of a service. What a surprise we had. The ship was clean and tidy, the crew were very polite and helpful, the food was the best we have had on our many crossing of the channel. For a relatively new company to cross channel ferry services I can see a very good future if the company can maintain this level of service and keeps prices competitive
I booked my trip with ferry link as there were the cheaper alternative for my first family holiday to Disney so every penny saved meant more fun.
Saving didn't mean sacrificing the ferry was bang on time, clean, upmarket, well organised, had coffee, food and clean WC's.
Would highly recommend and will definitely use again.
To reply as a company, please log in to your business account.