Courteous, efficient and prompt in responding to the challenge posed
I have been reasonably impressed with the standard of service provided by Mykeymaninsurance now. My initial enquiry was dealt with speedily and effectively. A considerable period of time elapsed before I followed up on the initial enquiry but nevertheless still received prompt and courteous attention. My only point of criticism would be was that there was no follow-up after I agreed to place the cover with L&G to ensure everything was ok which it was not as a result of L&G's internal procedures being at fault.
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Thanks for the review Lloyd. Follow ups are something we normally do. Its part of our procedure to task a call back on our CRM within a week or two of the policy starting but it does get missed sometimes. Its good feedback to know that clients would expect that so will make sure its done in future.