Initially the relationship between Key Man and L&G appeared disjointed.
(Private Data) was in regular contact with my MD, however as the insured person i had a less than straightforward dialog with L&G who understandably require information but have to ask for the same thing multiple times in various formats. I had to drive the process for medicals which allowed the bureaucracy of the NHS to make L&G look slick !! Key Man did their best to keep things moving.....thanks
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