needed a satnav before xmas to go visit relatives up north and found mynewgps had the tomtom xl at a vgood price and in stock, ordered and received next day delivery before 12, am very happy with the satnav and service provided by this company
Saw this website whilst my order was going threw and got very worried.
The numbers on the website didn't work. I was never contacted back or emailed back when emailed the contact section on there website. My payment status was "waiting payment" when I had already paid.
The sat nav came on the 5th day but there was no information of sending or purchase just the sat nav in 3 delivery bags. Very strange but the sat nav came...haven't tested it out yet...
my order for a zumo 660 arrived the next working day,everything was good, only thing was there was no paperwork in the package but after emailing i got a reply that they would email it over but i had to wait many days for the email with the invoice but did receive in the end
im giving 4 stars because the price was good and the delivery timing was perfect in advance so I could get to grips with the device before my journey, would be 5 star if the invoice was emailed over quicker
I ordered a "new refurbished with all accessories" Garmin 3790T along with life time maps updates. I paid extra for next day delivery. Four days later I had not yet received anything so I chased up the delivery. The company apologised and promised to re-fund the difference between standard and next day delivery. A week later and without any re-fund I received a delivery. It consisted of a Garmin 3790T head unit and a mounting kit. All other accessories (power lead and traffic/TMC receiver) were missing, the head unit was scratched and distinctly used and the life time maps (£55)were not included. I contacted the company and explained that this was not what I had ordered. Again they apologised and stated that the incorrect item would be collected in two days....... it wasn't. I contacted them and they agreed to re-fund £5.90 which would be the cost to me in order to send back the incorrect item by Royal Mail. They said as soon as it was received they would send out the correct items. The item was sent back next day but I am still awaiting either a re-fund or delivery of the correct item over a week later (1 month after ordering). Throughout they never answered any phone calls but were very good a replying to e-mails.
I am now going through the process of recovering my money through my credit card company.
Update: I have received a refund to my credit card for the purchase cost. I am still awaiting the refund of £5.90 postage cost that I incurred to send back the incorrect item. This amount was agreed to be refunded prior to sending. It has now been over a month since the initial purchase! The company have stated that I will not receive this £5.90 unless I remove my reviews.
Claire found this review useful
Ordered GPS with next day delivery from Mynewgps/ Total Satnav. Two days later I had heard nothing, the order was still 'awaiting payment' despite me having the payment receipt.
Multiple emails to info@ went unanswered. Emails to help@ bounced back. Tried calling both the numbers on the website, no answer. No call back after leaving messages.
I ordered a New Garmin Sat Nav after 5 days I rang the number on website, no answer same for landline. Looked up address on Google, and rang the address at this address, no one had ever heard of them! Received Sat Nav after threatening to cancel, received a refurb (!) in non-retail box. This works OK luckily I feel, but do be wary....
Not sure where all these positive reviews came from;) strange.
Claire found this review useful
good service and good after sales support, i brought a garmin from them which was brand new but turned out faulty so i phoned up asking of how to get it returned for a replacement garmin and they were very helpful, i received replacement unit 2days after having sent back faulty unit.
A good reliable company that offers after sales support
Ordered a Garmin Nuvi plus case & paid for next day delivery. This finally arrived 3 days later, but was missing the case. Got a reply to my 2nd. e-mail saying it would be sent "next day delivery tomorrow", A week later I e-mailed again & was told they had been meaning to post it but had "kept forgetting", and promised it would be sent the next day.
After still not receiving the case, I e-mailed again, but have had no reply.
Very poor customer service...& I've given up hope of ever getting the case. Luckily I'm only £4 out of pocket, unlike some other reviewers...
Claire found this review useful
I have no clue about satnavs but since my husbands old Tomtom stopped working I decided to get him a new one, found this company searching through google for best satnavs, gave them a ring and spoke with a gentleman who was very helpful indeed on which satnav was the best value for money, I placed an order which I received 3 days later.
Everything was excellent
I will make recommendations to family and friends to visit this companies site when looking for satnavs
After using a Tomtom start for so long I decided to upgrade to a better model, did some research and liked the go 1005 so I did a price hunt to find the cheapest and reliable company, I had a budget of £200 but the 1005's sell for £260 so I came across mynewgps after typing cheap Tomtom 1005 and they had it for £237 delivered, rang them to ensure they had stock and it was genuine which they confirmed
I received it within 4 days and it came sealed and is UK stock
I had my doubts first but after purchasing. Can confirm this company is the real deal
Good prices, friendly over the phone and good service, can't really ask for more
I needed a garmin urgently for a trip I had last week so I phoned up mynewgps to ask if they could deliver by Friday latest they said yes so I brought from them and received the very next day, this company provides quality products at very competitive prices and keep their promises
Keep up the good work!!!
I purchased a brand new tomtom via 120 as a gift to my daughter who passed her driving test and she told me she loves it. Since she's happy I am happy. Thank you so much for providing me not only a good price but advise on which to buy
Simple and great! paid 160quid for garmin 3760t-probably would struggle to find used one in that price! Easy to track progress of the order, paid by paypal which is a bonus in my opinion. Wasn't very confident to begin with, because found them through google but couldn't find a lot of reviews about them. But thanks to my good experiance with them, I'm happy to share this review with other ppl, so they can trust them as I did :)
Besides the fact that the price was very competitive and so was the shipping charges, their customer was prompt and personal leading to a customer experience which is efficient and personable.
I found mynewgps easy to deal with. They had the product in stock and available unlike many others. There was a phone number which was answered quickly and the person knew what they were talking about.
I ordered a Nintendo DSi for my kids, and decided to chase up the order by phone a couple of days later, as it was still showing as "awaiting dispatch". The phone was answered straight away - and was told it had been dispatched an hour before I called. Sure enough it arrived the next day at 7.30!
Great price, and very easy to deal with!
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