Almost bought this bed at a local shop on a retail park.They told me it was in the sale and I decided to do some comparisons online first.
Stumbled across My Next mattress and couldnt believe the price Was £140 cheaper than the supposed sale price in the Retail park shop.
Ordering was simple.... one phone call and told would be about 14 days.The retail shop said up to a Month!!
Got a call from the Courier exactly 14 days later.Courier service was excellent arrived within a 1.45 hr time frame.
Am so delighted with the whole service and product from start to finish.
Would recommend anyone buying a bed or mattress to check out these guys first as they cant be beaten on price or service.
After being disappointed by the manufacturers directly (Kozeesleep, great products - lousy service) I stumbled across these guys and spoke to Dave. He was very knowledgeable, friendly and genuinely pleased to help. I ordered 4 mattresses and a base and he gave me a cracking price which bettered the manufacturer direct by £100's !!! So pleased with the service and prices I rang and ordered another last week. Definitely recommend this company to anyone.
P.S. All 5 mattresses are the Kozeesleep Pocket Latex - try it, it's amazingly comfortable !!!
We ordered through the website which indicated that our mattress was in stock. The order was placed on a Friday afternoon. Following a phone call from the company on Monday to arrange delivery, we had our mattress delivered on the next evening and our old one was taken away. The best part was that two men were used for the delivery and the whole operation was completely hassle free.
I was extremely pleased with the service I received from this company. Informative phone calls to arrange delivery date and advise time of arrival and a courtesy call to state imminent arrival. Very pleasant and smartly attired delivery men. I was so pleased that I have already emailed company to say thank you. Highly recommended.
Bought a Kozee Sleep Crystal 3000 PS single divan set although MNM do not have this bed on Web site. They price matched to cheapest found elsewhere. Did a lot of research to replace the single beds in the Kids rooms. Tried all the top brands. This bed won bed of the year apparently and Kozee sleep supply to the armed forces apparently. That said when u lie on this, it has the wow factor. originally tried the duchess in a shop and so took a chance and ordered this bed .. Unbelieveable comfort. Its not that we have had inferior beds in the past as we have a relyon (proper one ) for our main bed. This VFM is top notch and may even order one of their opals 4000 or platinum 5000 for our main bed , if this purchase is anything to go by. In the meantime I am ordering a Kozee sleep wordsworth for our daughters room and from MNM with whom i have been immensly impressed with. Superb product, service and price. If they carry on in this regard, im positive they will get a lot of custom.. Most highlly recommended
Researched mattresses online found this company explained I had found the mattress cheaper they price matched after confirming the price elswehere. Mattress wasn't in stock so kept me informed every step of the way regarding delivery. Have already recommended to family and friends and will revist when I need another mattress. Keep up the good work guys
If you're thinking of buying a mattress, then go to MyNextMattress.co.uk.
Fast and efficient service with great products.
We have no 'roll together' and have enjoyed peaceful sleeps since using our new mattress.
I found this company online and bought 2 mattresses. They were keen on price but more importantly their customer service is second to none. The manager, Simon, kept me informed of everything and even the delivery drivers were punctual, helpful and polite. Since my first order I have ordered several more mattresses for friends. This is an excellent company. Buy with confidfence.
I can't recommend this Company highly enough. Fab customer service - nothing too much trouble, friendlly emails/phone calls, love the fact that they price match, delivery is free and even better still they give you a time slot for delivery so no waiting in all day ! Have been recommending to family and friends as they really are a 5 S*T*A*R company !
Did my research on mattresses on line over a 6 week period and this company came up on top. That was before I spoke to them over the phone. Extremely helpful, nothing seemed too much trouble. It made the buying process smooth and hassle free. I would recommend this company to anyone. Brilliant customer service and a fast delivery too.
We bought a king size mattress from this company, it was competitively priced and very comfortable. The web site stated 10 days for delivery which was a bit longer than that, probably 2 weeks, due to their supplier. Otherwise we were satisfied with their service, 2 men came, took the new mattress upstairs, unpacked it and took away the packing material. They also took our old mattress for recycling for an extra fee. I recommend this company if you want good service.
Very pleased with this company, always feel anxious when using a new and unknown company but all was fine. Mattress came quickly and delivery guys helpful. Chose the mattress I have heard that Premier Inn use and after the initial 'wow this is hard' slight discomfort I now think it's great. Last mattress sagged where we slept so our bodies had to adjust! Time will tell how well this mattress lasts but as for mynextmattress.co.uk I have absolutely no complaints!
Our mattress was in stock, but they didn't call us back "immediately" or even "very soon" as their delivery page stated. Once we'd spoken though, the process went like clockwork. It's worth noting that suppliers, who promise "Next day delivery", usually mean one man with a van, who will need your help. The two-man delivery by MyNextMattress is well worth waiting for. Unfortunately the Hypnos Evesham mattress proved so hard we could only bear it with a duvet on top. No problem - we paid delivery and collection charges to exchange for a Hypnos Westbourne Supreme, which is perfect for us. In our first conversation, Simon at MNM described the difference between the two perfectly. What a shame I didn't take notice. For the record, I'm 12 stone and it felt as if I could only made an impression on the Evesham if I sat on it. We're more than satisfied with the price, delivery service and advice given.
I would like to Thank your team for a fast, simple, money saving ordering and delivery process. I would recommend Your company to all and have done so,It has been a pleasure doing business with an open trustworthy and customer focused company We are very happy with our lovely new comfortable mattress its like sleeping on a cloud compared to the old one we had.
I ordered a Dorlux Celebration bed from MyNextMattress and right from the start I was impressed with the professional manner of the staff I spoke to. The price I paid was by far the best I could find on the internet and an added bonus was the free delivery.
Communication from the company by email and telephone was excellent.
When I had a problem with the delivery slot I was given (due to a prior appointment) the company did their utmost to ensure the bed was delivered to suit my time schedule.
I cannot recommend this company enough and will certainly be using them next time I need a bed.
E.Hallsworth Manchester UK
I used this company to buy bunk beds, as their price was cheaper than all the other retailers I checked for the same product, They delivered exactly when agreed, and the product was exactly as described. They answered my enquiry email very promptly, and I was never left waiting for any answers. I will definately use them again in the future.
When the couriers arrived with the mattress they pointed out a slight mark on the corner which had probably been caused by it being scuffed by something else in the van, therefore tearing the plastic covering sheet. I rang Simon at MyNextMattress straightaway and he was very apologetic, offered to replace the mattress or to give us a discount if we decided to keep it. He also said that if we needed the mattress urgently to hang on to it and he would send a replacement in the next few days. I was very impressed with the service both from Simon and the couriers. The mattress was also a really good price, I searched a lot of websites and they came out the cheapest.
Unfortunately our mattress took a lot longer to be delivered than was expected. However this was due to the suppliers and not My Next Mattress who got the mattress to us within 24 hours of them receiving it. They really did make an effort to get it to us for the weekend prior to Christmas when we really needed it for. It seems the first mattress delivered to the company was the wrong size and the suppliers would not alter their delivery days so we had to wait another week. But My Next Mattress put themselves out and delivered as soon as they had the item. Excellent service! the mattress was also a very good price and is perfect for what we wanted, having already purchased the same mattress previously we knew what we were getting.
I went to high street stores and was looking for relaxsan mattress.No one had it and moreover the local makes they had were expensive than relaxsan original firm mattress plus delivery charges extra.The Relaxsan mattress from these guys was at lowest price in the market plus delivered it for free.
What else a customer needs.
I had visited several `name` bed shops and decided which mattress I wanted. The cost of the mattress was to be £1,100 and delivery was 3-4 weeks. When I got home, I looked up the mattress on the internet and couldn`t find it. I could find the brand, Hypnos, but I couldn`t find the actually mattress I`d tried.Then I found MyNextMattress. The guy who answered told me that some bed stores change the name of mattresses within the range. The mattress I wanted was called one name in the bed store and another name by Hypnos!
I ordered the mattress and was delighted to find it was possible to get delivery only 2 days later - and at a specified time. Really helpful delivery men too who unpacked the mattress and took all the packaging away with them.
And the mattress, identical to the one in the bed store, was £400 cheaper.
I`m thrilled with the service from this company and recommend them 100%
We purchased a Hypnos Evesham double mattress from My Next Mattress It was the best price and the service was also first class they went that extra mile to help us with advice and the delivery. We will be ordering again from this company when we change all the mattresses in our holiday cottages and hotel.
We purchased the Breasley Flexcell Evolution 25 and I just wanted to say that we've had the best night's sleep we've had in a long time. That mattress is really REALLY great. I suffer from chronic back pain, and I woke up feeling great today!
We had our eye on a Tempur for a long time, but just couldn't afford it. The Breasley Flexcell is just as good, and we don't have to feel guilty that we've blown all our savings!
MyNextMattress's service has been truly excellent. Great communication and very friendly. Delivered exactly when they said, which was the day after they received stock! Impressive. I'm reccommending to a few of my friends who are looking for Tempur style mattresses as well.
Companies like this that provide excellent service are in short supply in Britain, so they should be proud of the work they do!
Many thanks, Simon.
I’m so glad I found this company on the internet. It’s always a little scary buying from an online company for the first time, but I couldn’t be more pleased that I made my purchase, as I have received excellent service throughout. I’d found a mattress that I liked at a local shop, but it was far too expensive -over £700 – and I didn’t feel the pushy salesman was offering me a good deal. I found My Next Mattress when searching the internet. I telephoned and spoke to Andy, who was incredibly knowledgeable, and helpfully pointed me towards a mattress similar to the one I’d seen in the shop – the same brand, but a better model, and costing £300 less. Although I phoned late on a Friday evening, when most would be more concerned going home for the weekend than helping customers, Andy went out of his way to be helpful. I ordered there and then, and it was confirmed that my mattress could be delivered on the following Sunday. It arrived as promised – again, the service was superb and everything was willingly taken care of. So refreshing to have such a positive experience. Excellent customer service. Many thanks to you all.
we are very pleased with our new mattress. We spoke with them a few times before we bought from them. Their advice was very good and very helpful. We were really pleased with everything and we were kept informed throughout. Definitely recommend.
Bought a king size mattress made by Kozee sleep and had spring marks on my body after sleeping on it. Was then told that my bed base is "not fit for purpose" and i hadn't rotated the mattress. My bed base is a solid platform base and how many times are you suppose to rotate a mattress in one week??? after countless "fobing off" e mails will be taking the section 75 route with my credit card company. If you want a decent mattress avoid this company as they sell inferior quality products then blame you for it.
Just want to remind you that mynextmattress.co.uk will charge you MORE than £80 if you want to return or exchange the mattress you ordered.
Their customer service said this is listed in their “Terms and Conditions”, however, I think most people will miss this part of information since it is in very small-print.
I ordered a single bed mattress from mynextmattress.co.uk this week. However I am not happy with the real mattress after seeing it, since it is not as firm as I expected (on the webpage it indicates that the firmness is “10”, but the real one is very soft-to me it is only 6). Therefore I asked the delivery driver to take it back, but today their customer service still charges me £80 for this, even I have not put this mattress on my bed for one minute. You know, the cost of this mattress is only around £120. It makes me very angry, I will NEVER suggest mynextmattress.co.uk to any of my friends, and I also want to remind you that please make sure you want to keep the mattress after ordering; otherwise you may pay an extremely high cost for changing your mind. I am also considering reporting this to BBC watchdog to let more people aware of this.
Prices on the net are always lower than shops, finding a good price requires some ringing around and some haggling. What is not normal - unfortunately - in this day and age is excellent service. MyNextMattress was fantastic in every respect from start to finish. With my order (a full bed and headboard) there was a serious problem upon delivery. I should not have worried, as it was solved after one phone call and within 2 hours. I was kept informed constantly and could not have asked for more. I have a bed at 30% the price of my local store, and received service like I can only hope for from most retailers. In short; MyNextMattress do what they say they will. I fully recommend them.
After being recommended to the company by a friend, I received great customer service after placing my order right through to delivery. I was promptly informed when my mattress arrived at their warehouse and was given a delivery time and date. The delivery arrived on time and the order was in perfect condition. I've been really impressed with the service offered by this company and would definitely recommend to anyone looking to buy a good quality mattress at an affordable price.
I have just bought a 6ft zip & link mattress & base, along with two headboards and found Simon and his colleagues to be very helpful. The goods arrived and were delivered when they said they would be and a problem with the base was resolved quickly and efficiently. I would thoroughly recommend MyNextMattress.co.uk for their competitive prices, friendly service and excellent advice.
I am a Senior who suffers from fibromyalgia. Explained my sleeping problems to Simon who recommended the Myers Talalay Mattress as I had a Myers Base. As I had heat problems with my previous memory foam mattress I was hesitant and ordered the Myers Luxury Charm, unfortunately I should have listened to Simon as I missed the comforting layer on top of the springs. Simon had no hesitation in exchanging the mattress for me, I did have to pay for freight as I had free delivery the first time around but this was fair as it was my fault in making a wrong decision. I am now the happy owner of the Myers Talalay Mattress and fully recommend mynextmattress for their friendly and considerate service.
I recently ordered a kingsize mattress from Simon and unfortuneately when it arrived it was a double. I phoned up and spoke to Andy who arranged for a kingsize one to be delivered within a week. When the kingsize one arrived I slept on it for 3 nights and although my husband loved it, and it was a very competative price, due to spinal problems I found it too soft. I phoned and spoke to Andy who was very helpful and organised for the mattress to be returned. I had to pay £70 for collection but this was still better than ending up with a mattress that was too soft. I wouldn't hesitate to use mynextmattress again and found them extremely helpful.
First of all the website order would now take my card details, I phoned and the order was taken over the phone, I was told delivery would be 14-21 days from the date of the order. I received confirmation by e-mail which was in order. However I phoned after approximately 14 days because I still did not have a delivery date, spoke to someone called 'Andy' he told me to phone another number, which I did, they were not very helpful, told me I would be notified by post of the delivery date. Another few days went by still no delivery date, I phoned again, I think it was onthe 20th day after my order, spoke to Andy again, he told me to ring the number again, I told him they weren't very helpful last time, could he ring the number, he did, they told him it would be delivered on the 28th day after my order was placed. I complained but all he said was that it wasn't his fault it was the fault of the delivery people, I told him I placed the order with My Next Mattress not the delivery people, but all he could say was that it wasn't his fault. When the order was taken the chap was very helpful, it seemed to me that after I had paid and ordered they just didn't want to know.
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