Dear Shane, thanks for you guidance in what can be a very confusing experience. After listening to my requirements your suggested route has fitted perfectly.
Not knowing which way to turn as I seemed to have numerous plans, I decided to try all the different compare sites. I was even more baffled. Time was getting closer to my retirement age of 65. Where did I go, I saw an advertisement and decided to try the company My Pension Expert. I personally feel that it was one of the best decisions that I have ever made. As well as Andy, the three young ladies , Nicola, Leah and Alison, were brilliant. Once anything came in pertaining to my pension annuity, an email was sent out straight away. Please excuse me but all I can say hand on heart is, Well done boys and girls you were marvellous and I take my hat off to you.
R A W retiring very soon!
Dealt with David Richards. Very friendly, helpful and professional. I am happy with the result which I would have not arrived at without his assistance.
The customer service was first rate, helpful but not pushy.The explanations of what I need to consider, and choices available to me, were very clear. I am very satisfied.
Andy and his group were great, very helpful. I hadn't any idea about changing pension providers but with his advice all was made clear. I would definitely recommend this group.
I needed to take my pension early due to personal circumstances, so after a bit of online searching I was contacted by Peter Keenan of mypensionexpert.com. He is a very pleasant and very knowledgeable chap who guided me through all my options in a clear and understandable way, so we soon had a very attractive deal worked out in a couple of days and I had my money through, everything set up in roughly three weeks. I have been very impressed with the whole teams commitment, including the girls in the office, to get this to such a speedy conclusion. I would highly recommend mypensionexpert to anyone. Great job!
Scott was brilliant, he understood exactly our needs and got everything done so quickly and Leah kept us up to date on what was happening and time scales. We are so grateful, thank you for everything.
I wouldn't hesitate to recommend My Pension Expert to all my friends. The advise offered was very straightforward and
impartial. My contact with their advisor Dave Richards was exceptional .
Not knowing anything about how to sort my pension out I called My Pension Expert and spoke to Shane who immediately put me at ease with things, I explained what I wanted to do with my pension and he explained all my options to me in words I could understand, and then went about finding the best plan for me and my circumstances. He rang me back within about fifteen minutes with a plan he had found and again explained everything to me, I agreed to the plan and was told the paperwork would be with me in a few days and sure enough it was with everything marked that needed a signature. I read and returned the papers in a pre addressed envelope provided and set the ball rolling. Shane sorted it all out within four weeks and everything was put in place. I also received backup calls to make sure everything was ok . I cannot say enough to thank this firm for such a good and easy experience with something that to me was a bit daunting and I would recommend the firm to anyone who is having problems with their pensions.
Samantha at Mypensionexpert has been brilliant! negotiating an enhanced annuity quickly and efficiently for me. She is so friendly and helpful and extremely professional. I recommend both her and the company to anyone looking for an annuity. My thanks again Samantha.
For many weeks before my retirement date I put my trust in a high-street bank to obtain my enhanced pension for me. They just were not on the ball, and a colleague recommended Shane Kao at My Pesion Expert. After my initial scepticism, Shane went through everything with me, updated quotes on a weekly basis, and arranged for the best that I could purchase with my "pot". After weeks of earlier stress, it was like a breath of fresh air to have Shane and his team take over, and now that I have retired and settled down, I am extremely grateful to have met Shane and his team at My Pension Expert. Highly recommended.
Everything was explained clearly, options presented with no pressure, and as much time as I wanted. Better rates were found that if I had stayed with my existing pension company, and the turnaround to get the funds to me was much quicker than I expected. Definitely intend to return to this company for the next stage in my pension planning.
The first time we had to decide what sort of pension to choose seemed very complicated until Howard Hill at My Pension Expert contacted us. He guided us through the whole proceedure and kept us informed every step of the way.
This year we had a second pension to sort and we had no hesitation in contacting Howard to help us find the best pension that was available to us. We have no hesitation in recommending Howard and his staff to anyone who has an annuity to purchase.
this company,and especially Shane and the girls gave an exellent service, keeping me informed and up to date at all times. i would recommend them to anyone i know with qualification in knowing they can "produce the goods".
I must thank everyone who helped me throughout for making the process so straightforward and easy. Your communication and correspondence assured me that everything was in order and going to plan. Particular praise to Scott Mullen who dealt with me personally over the past few months making clear the options for taking my Teacher's AVC. I greatly appreciate all the time taken to understand my situation, as well as the thoughts and advice. I really did feel that I was given time to come to my own decision as to what was the best choice for myself and family.
After spending a great deal of their time working with me to find the best pension solution for me in the end they recommended that I would be far better off sticking with my existing pension company and taking their offer. All of their staff were helpful and knowledgeable and in the end it was one of the Partners who gave his time to talk me through the options. Great service ... and it must have been an honest service because, in the end, they got nothing out of it financially.
Shane contacted me as I was searching about annuities on the web. He was most helpful and did his utmost to get the best deal for me.
The quotes he came back with surpassed all others that I had received.
Although my situation has now changed and I do not need the annuity right away, I will definitely keep his contact details for the future.
Arranging my pension through My Pension Expert has been a very positive experience. My adviser, Samantha Packham, has been excellent in explaining the process and how things would progress. Bringing three schemes to bring into one pension plan has gone extremely well, with Sam keeping me up to date at every step.
I would definitely recommend My Pension Expert, and in particular Sam Packham who has made this potentially stressful process a pleasure and has regularly kept in touch to keep me up to date with progress.
Buying an annuity was completely new to me so I needed advice to make sure I was making the right decision. Shane Kao from My Pension Expert spoke to me and my wife on numerous occasions explaining everything in a way that was easy to understand. After going through the whole process I have come out the other side knowing for sure that Shane gave us the best advice.
Brilliant service, the ladies on the phone were most helpful putting me through to my advisor Carol Rushworth who answered all my questions clearly, rang me when she said she would, and got me a great deal. Well done. I will have no hesitation in recommending your company to others.
Excellent service, from first contact through to completion, everything done as stated and in the time frame stated. All charges and procedures explained fully and clearly.
Friendly and approachable business with informed and helpful staff.
Our contact was with MARVIN who was always contactable and helpful- we had been messing about for months and month and months with a pension issue and other advisors and their endless obstacles and complications before we went to Marvin at MPE.
We ended up with a pension paying the same every month as we would have got from the Pru , but with an extra £14K cash sum too- its really a no brainer.
We completely recommend using MPE or you may as well throw your money into the bin . You cannot rely on your original pension company to give you a good deal- you must shop around for your annuity and using MPE takes ALL the hassle away- it was a hands off hassle free service.
Well done MPE.
The advice I received was clear and upfront with the facts. Several alternatives were presented to me and the implications of each clearly explained. My preferences were taken into account and my concerns attended to. I was kept informed throughout the process.
I took a long time coming to a decision and throughout this period Shane was helpful, and understood my objectives. He found an enhanced pension for me, and obviously explored all possible providers. Reassure, from whom we transferred funds, dragged their feet somewhat, but this was in no way down to him. I am now satisfied that I got as good a deal as I could.
Shane was assiduous in completing my pension which was only for a small amount of money and kept on the case of the claim and encouraged me to complete all the necessary paperwork.
I can firmly recommend 'My Pension Expert' Alec Wolfendale and his team - He and they were always quick to return calls, provide the information needed and to make everything clear to us without an aggressive 'over-sell'. They were efficient too, generally coping with the awkward fact that my first name is Peter but I'm known by my second Christian name, Lindsay!
Everything was clearly explained if you didn’t understand something, just call your contact and all aspects were clearly explained including safe or risky options. No pushy sales tactics just genuinely helpful.
My pension fund was with the Pru, whose staff I found very difficult to extract information from or to advise what their options meant.
I found My pension expert through an internet search and by then looking for other reviews, all of which seemed positive.
I struck lucky by having the phone answered by Andy Binns who, assisted by Irene & Leah, has made the whole process a smooth and hassle-free experience for me, especially as I work abroad at short notice and for various lengths of time so could not have dealt with any other calls to the Pru without some form of medication. Overall a splendid service enhanced by really nice people at the other end of the phone.
From the very first contact with Peter Keenan at My Pension Expert, I felt that I was a valued customer and in very, very good hands. Despite my annuity being relatively small, he went the extra mile to ensure that I achieved the very best return from it. In the event, he managed to increase my monthly payment an appreciable amount, dealt with the lack of help from my original annuity "provider" in a most professional manner and together with Nicola and Irene kept me fully informed throughout the transaction. If you are taking out an annuity, big or small, it would be a mistake not to contact My Pension Expert.
Was expecting the whole experience to be very complex and difficult but it was explained clearly and accessibly, which was a huge relief. Obviously you always hope your pension pot will be bigger, but with this support feel I have managed to make informed choices and achieved the best arrangement that could be made.
I contacted My Pension Expert after browsing the web for information about what to do about buying an annuity with my pension fund.
What a stroke of luck that turned out to be. I was put in touch with one of their advisers Shane Kao he explained every option i had in easy to understand terms. I kept in touch with shane over the next two to three weeks as he answered any questions i had, Nothing was to much trouble. When i came to my decision shane sorted all the paper work no problem. The girls in the office were equally as good.
If you need help in the same situation give these people a ring. I am glad i did.
I contacted My Pension Expert regarding annuity rates. The feedback I got was prompt and informative. Once I decided to use the service to purchase an annuity I found the staff helpful and attentive. Even though most of the contact was made by telephone and email I felt I'd received a personal service tailored to my needs. The adviser kept me informed of progress all the way through to completion. Very professional resulting in a successful outcome.
From the moment Andy got in touch and discussed all aspects in a polite, professional and not in a pushy way I knew I had found the right people. The advice and guidance was always followed up with prompt and clear correspondence. Throughout the whole transaction whoever I contacted, Andy, Irene, Alison, Nicola everyone responded in such an efficient and friendly manner. The resultant annuity provider Mypensionexpert found for me has increased my pension by a third...thank you all.
From the first time we contacted Alex Wolfendale at my pension expert,the service we received was very good,any time we had a question or problem,it was sorted out promptly and without fuss.We felt confident that we were given the best advise available,and would not hesitate to use them again
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