When I was looking for advice on annuities I came into contact with Shane Kao and his team. My pension provider had furnished me with a daunting and difficult to understand volume of documents and in just a couple of phone calls and a few forms and signatures, what had seemed impossibly complicated was made exceedingly simple and my knowledge of the workings of annuities was greatly enhanced.
I consider the advice given to me by Shane to be first rate and the follow up contact by his team to be excellent, I was apprised of progress at every opportunity and I can't thank My Pension Expert enough.
Andy Binns at My Pension Expert found me an annuity which best suited my situation.
Initially a smooth application process , then a set back , my pension providers were dragging their heels in transferring my fund over. Andy got on their case and resolved the problem , efficiently and professionally.
I can recommend Andy and his team and thank them for their services.
My first contact was in regard to my wife's pension. Due to her serious illness Shane Kao organised an enhanced annuity not offered with the company holding the fund. It was dealt with in an efficient, timely and sensitive manner.
When it came to my own SIPP the choice of advisor was obvious. Shane again made the choices easy and well explained. The outcome despite the poor service from the existing SIPP holder has resulted in the best outcome for my personal requirements.
My advice to anyone wishing to sort out drawing on their pension is to speak to My Pensions Expert and Shane Kao in particular.
All this is dependant on the rest of the team at My Pensions who are a good humoured and professional group who also deserve praise as well !
Best thing I ever did financially was to get these guy's to sort out an annuity for me. They managed to nearly double the monthly pension I now receive compared to what I would have otherwise been paid without their help.
A thoroughly first rate service, that was fast, professional and exactly as promised.
Good communications kept me informed of each step they were taking.
I approached the cliff edge of austerity with trepidation ( recently retired!) but was put at ease by the professionalism of Andy Binns and the rest of the team at My Pension Expert.
From the moment Shane first made contact I was comfortable that he had my best interests in mind and there was no hard sell. He gave me clear advise using language that I could easily understand. My questions were answered precisely and without delay. The information provided was laid out so that I was able to easily follow
the reasoning. Once I had made my choice on the best option for my circumstances the documentation was immediately forthcoming and the back up team guided me through the paperwork. I am happy that I have made the correct choice and I hope that this review gives others the confidence to give their business to My Pension Expert.
I had a G.M.P. so when I tried to shop around most online annuity companies didn't want to know. Luckily I came across My Pension Expert and entered my details. Samantha Packham responded by ringing a few minutes later and patiently explained what could be done to move my pension. All of the paperwork and any phone calls were dealt with quickly and efficiently (Samantha is so easy to talk to and explains everything in terms I could easily understand). Everything has been completed in around 10 weeks, new pension has been set up and bet of all an unexpected sum of £48K has been transferred to our account. Is it any wonder we are completely delighted with My Pension Expert and with Samantha Packham in particular? Would recommend them to anyone.
Thanks again for everything.
Mr Shane Kao very professionally delt with my pension needs in a very polite and reasuring manner. I would highly recommend My Pension Expert Ltd and Shane as an Independent Financial Adviser to any of my friends and family.
I would like to thank him very much for all his help.
I must admit to having been somewhat ignorant of the pension system in the UK, having been abroad for many years. My Pension Expert, and in particular, Shane Kao, were very helpful in making me understand the system and what my options were. Shane found me an excellent deal and patiently answered my innumerable questions until I knew exactly what it was that I was committing to. There were many follow up calls to ensure I was happy with the product Shane had found for me, and he completed all the donkey work with regard to accessing the funds and setting up my annuity. I would have no reservations in recommending this company and in particular, Shane Kao.
Wilst I cannot speak for everone at My Pension Expert, those I did come into contact with were very helpful and knowledgeable. I dealt directly with Shane Kao who is at the top of the tree when it comes to pension knowledge. He worked tirelessly to get me the best possible annuity. (Well ahead of any other quote)
Shane took time to listen, visited at times to suit and ensured everything went smoothly.
When it comes to pension advice, you cannot afford to make mistakes! and the biggest one you will make is not trying My Pension Expert.
I cannot thank Peter Keenan enough for the great level of service provided. I was initially apprehensive about going down the route of a private financial adviser having dealt with a lot in my previous job but all my fears were allayed. I would recommend Peter and My Pension Expert to anyone.
Everything was very clearly and thoroughly explained by Shane Kao. He went through all the options very clearly.
I tried several different Pension Advisors and there is no doubt in my mind that going for MyPensionExpert was the correct choice. They were a pleasure to deal with unlike some other Pension Advisor I contacted and Scott really helpful and gave excellent advice.
After making the decision to go with MyPensionExpert they sent me weekly updates to keep me informed of progress.
If you want pension help then there is no better company I could recommend.
From start to finish everything was explained thoroughly and made easy to understand. Nothing was too much trouble and I even received phone calls during out of office hours, once being on a Bank Holiday. I would recommend this Company to anyone wishing to get the best out of their annuity. Samantha Packham was incredible. Many thanks to your Company for helping me achieve the best possible from my small annuity.
I was very nervous about choosing someone to help with the purchase of an annuity. I chose My Pension Expert after reading other reviews and was not disappointed. Howard Hill helped tremendously in explaining clearly the options available to me and made the whole process easy with none of the expected stress! Howard communicated well and responded quickly to any questions raised. The whole process took only four weeks from first tentative email to receipt of the first payment. Excellent service.
The service from pension expert was great but I dont particularly want to be made to write a fuller review!
When purchasing an annuity it is very important to be able to have full communication whether it be by e-mail or telephone with the annuity finding organisation. This I had with My Pension Expert, nothing was too much trouble and I was kept fully informed of what was happening, also what was required from me and my pension trust.
My Pension Expert staff work as a team and always cheerful.
I found Shane very polite, friendly and helpful during every conversation we had. He managed to get me the best annuity rate around and I'm more than pleased with the service I received. If the lump sum and pension arrive in the next week or so, then I will delighted at the speed things were done.
In short, I have been more than satisfied.
Samantha Packham very patiently went through all the options - several hours on the phone - with follow up information in writing promptly sent. So good that phone calls happened as promised; any queries answered promptly. Having made my choice the execution of collating different pension pots and setting up the annuity was efficient and problem free. The charges were made clear and I think are acceptable for the time spent, information and advice given. Well done Sam; I am glad I came across My Pension Expert.
Faced with the new experience of having to deal with private pension annuity arrangements, I trawled the entire British provider market. Shane Kao from My Pension Expert stood out from the rest immediately; he put his cards on the table, provided helpful facts and calculations on which I could make informed decisions, did not need to apply any form of sales pressure, and was altogether a pleasure to be associated with. When the inevitable dutch auction began, I kept Shane in the loop, and he was always able to come back with a better offer, nothing was too much trouble. All this was done quickly, efficiently and painlessly; subsequent follow up from others in the Company has been impeccable. I am very confident and satisfied that I have been given the best advice and outcome possible. Thank you.
As I wanted to transfer all of my small pension funds into one pot, allowing me to release some of my capital and not having a clue of how to go about this, I found that dealing with Samantha (My Pension Expert) took all the pain and stress out of the process.
Samantha explained the whole process and made it clear to me and I'm somebody who finds things like this very difficult.
I would recommend My Pension Expert to family and friends.
Once again thanks for all your help.
As I wasn't happy with the speed of response I was getting from my company's resident advisor, I approached "My Pension Expert" with a view to getting an alternative quote. It was the best thing I could have done. My Pension Expert beat the best quote I could get, by over two thousand pounds! The guy I dealt with is called Andy Binns. Andy's extremely professional business manner and demeanour are such that I immediately felt at ease with him and he gives the impression that nothing is too much trouble. I spent many hours on the phone with Andy discussing my various options before making my final decision. Don't be put off by the fact that My Pension Expert is an internet based company. I took the time to go and visit them in their offices near Darlington and I was made very welcome. I have already recommended Andy Binns and My Pension Expert to a number of my work colleagues who are nearing retirement and I will continue to do so. Andy made the whole process a very pleasurable experience. (Well done Andy!)
This company and their representative Andy Binns were very thorough and spent a lot of time talking to me about my needs and circumstances. They responded to my telephone calls quickly and explained all options patiently and clearly. I never felt pressured in any way to choose any particular option and my instructions were promptly acted upon when given. I was kept informed of progress at all times. My telephone calls were returned promptly when Andy was not available. When a telephone call had been arranged for a particular day and time, it happened as planned, unlike other companies I was exploring options with. Calls were backed up by e-mails from staff I had spoken with, confirming what had been discussed. My pension is over £500 higher than other companies who supplied quotes. I would certainly recommend this company to other people and would use them again should the need and opportunity arise.
Really impressed in the way my pension was handled, it was made very simple and easy by Howard Hill my contact who ensured the paperwork was kept to a minimum.
I received a larger amount than I would have done, had I remained with my pension provider. Thank You
I would recommend anybody that I know to sort out their pensions through you. I had no idea were to start sorting mine and I spoke to Peter Keenan and explained what I wanted and after a few phone calls and a couple of signatures it was all sorted to my great satisfaction. Peter was a very friendly person and nothing was too much trouble which in this day and age is a rarity. All I can say once again is thank you for your excellent service.
I contacted My Pension expert in November 2012 and after a lot of difficult decisions I decided to go ahead and take my Annuity one year early on Howard Hills recomendation. After searching on line and checking out My Pension Expert I felt comfortable to trust the company and Howard to handle my Funds. Howard led me through the process durring repeated phone calls and E Mails. I still have other funds to sort out and will be contacting Howard to sort them out.
My son-in-law found My Pension Expert for me after seeing various online recommendations and I am pleased to say that the service offered by Howard Hill in finding me the best annuity rate was excellent. I was kept informed throughout the process by Howard and colleagues and was very happy with the advice and the result.
I found Shane much more helpful than other people that I had spoken to about my pension options. He listened to me about what I hoped to get from my pension, before pointing out all the options available to me. I am confident that Shane has secured me the optimum deal for my pension fund, and I would not hesitate to recommend the services of Shane's company, My Pension Expert, to friends and family.
I first searched the Internet, for Annuity investment. Several companies contacted myself within minutes, with one making an appointment. The appointment came and went and an offer followed. The result was a pension of £206 a month. My brother said I can do better than that, so back to the net I went, this time avoiding the companies already contacted. Mypensionexpert.co.uk was next to call, WELL WHAT CAN I SAY. Made contact with a Andy Binns and spoke about my needs and expectations, Andy took my details and Annuity to be transferred, and called me a couple of hours later. WOW!! What a difference, from £206 to £246 a month so agreed for Andy to act for me. Without going into my personal finances, 2 weeks later the task was completed and all monies transferred. WOW again, my 25% lump sum and my balance had gone up now giving me £18,500 in bank and a monthly pension of £268., need I say more!! Yes. If you are looking to move any funds then speak to these people. I can't speak highly enough of there professionalism and the satisfactory outcome.
To mypensionexpert at its team thank you and bloody well done.
Having approached MPE along with other similar providers I went with MPE as their options met my requirements with the best results Having spoken with Shane Kao he went on to provide all the necessary details and assistance to convert my pension fund into a worthwhile annuity. His advice was clear and at no stage did I feel pressured into making decisions I wasn't in a position to make. I woukld recommend MPE based on these facts.
I approached 7 established companies for quotations and received a range of responses from dreadful to excellent.Ultimately I chose My Pension Expert as Andy Binns provided the best response and competitive rate in a professional and friendly manner.
From the moment I contacted my pension expert to release some tax free cash they have been very professional and attentive in dealing with my pension. I would strongly recommend them to anyone who needs a thoroughly professional company to deal with their pension queries etc. A very big thank you to all the staff and especially Andy Binns.
I dealt with Andy Binns who was most helpful in finding the best rate for my pension pot and explaining the various options available to me. He also chased very hard to get the money from my pension provider before the change in legislation regarding male/female annuity rates came into effect.. He always rang back if not in the office when I telephoned. Altogether a very satisfactory company to deal with.
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