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trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

I am shocked at the level of service I received

I ordered my items online. I opted for the free delivery service. After 3 days, I decided to check my tracking number, to find that the items had reportedly been delivered through my letter box. Note that I had ordered 2.5kg's of protein, half a kilo of creatine and 180 dietry pills. I think the delivery driver would have struggled to get the pills through the letter box, let alone the whole delivery.
At this point I had not received the items. I then reported it, and after 22 days, and me having to spend more money elseware buying more supplements and protein, I received my items. According to the chap I finally delt with, the items could have been sent several days before this, but had been overlooked.

I was appalled by the service, and have no desire to use ever again due to fear of disappointment.
    TrustScore 8 / 10
    17,055 Reviews

    Reply from

    Hello Daniel,

    Thank you for your review.

    We are sorry to hear that you have had such delivery issues during your order. We have sent you an email via your account to discuss this matter further and come to a positive conclusion.

    Many thanks once again for your time.

    Kindest regards, Customer Care Team
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