Looks like they are quite hit or miss this company. Helmet took over two weeks to arrive and then was the wrong size. Sent it back asking for a full refund and surprise surprise no responce for another two weeks. Phoned today and advised that a full refund will be provided in the next 3 days. I'll let you know if this happens otherwise its off to trading standards. Avoid the frustration and shop elsewhere.
I bought a Bell helmet from Myspokes.co.uk recently, not only did I get it at the cheapest price I could find, it arrived the next day and I didn't have to pay for postage. Would definitely recommend this site to others.
My first time buying equipment for my bike online - I was originally pretty sceptical actually. I was really surprised with how user friendly myspokes.co.uk was and especially impressed with the speed in which my kit took to arrive! THANK YOU MYSPOKES!
First time i have used Myspokes and i was very pleased with the level of service and advice given, the staff are very experienced and helped me choose the right product. I will surely be using them again. Very pleased.
Jack Bruford found this review useful
I had never heard of them before but after Googling Giro Monza helmet these guys were cheaper by some way. I decided to buy and i'm very glad I did, from ordering to delivery was 1.5 days (normal delivery rate, nothing added) and the product is perfect!
Would highly recommend
Having spent a fair while trawling the internet to find a decent well priced bike I stumbled across MySpokes.
I was able to find exactly what I wanted and paid less than I expected for what I got.
The service was fast, friendly and efficient and I would definitely use them again and recommended them to friends.
Friendly, helpful staff. Understood my needs quickly and recommended the perfect bike at a great price. Cheers!
Will defo recommend and use again in the future.
I chose Myspokes because of te value I was getting compared to other sites I had looked at, and after speaking to them on the phone I was really impressed, they were very enthusiastic, willing to help and offered some great advice to. I look forward to using them in the future too, and would definitely recommend them to anyone.
I found myspokes a pleasure to deal with. Excellent service and speedy delivery. I spoke to Andy on the phone he helped with explaining and talking me through my options, a really personal touch. Will use them now for most if not all my bike related purchases.
I recently bought an Exposure Joystick and a Specialized Camber Expert through myspokes. They were by far the cheapest i could find anywhere in the uk for both products. It did seem a bit too good to be true but decided that at such a low price i would risk it despite previous feedback.
Delivered to me within 3 days of purchase just in time to rip around the trails on my new toy over the weekend! Couldn't quite believe it, will be buying from them again in the future.
I found the staff to be very helpful and their advice to be both useful and unbiased.
I will have no hesitation in using them again in the future!
Amazing service! The guy in the shop gave great advice in buying my first road bike and he certainly spared no time in going into the finer details about what is worth it and what isn't when it came to buying the right bike for me. Very happy with my purchase and would recommend anyone else to give them a go. I will certainly be heading back there for anything else I need or advice.
The guys here really know what they are talking about and the service I received was fantastic. They were quick to deal with all my queries and the products I received were just what I wanted and great quality.
I wouldn't hesitate to recommend them to any body.
I recently bought a Bike through Myspokes and really can't recommend them highly enough. Their expertise in helping me choose right through to the constant contact during the dispatch / delivery process was reassuring and unexpected. The price was untouchable and so was the service. Very Happy, 5 stars!
I have used Myspokes.co.uk 3 times now.....and every time it has been great!
The first time I have used their website I was a little wary, because of the mixed reviews....but because of the price I thought I will give them a go. Guys on the phone were very helpful and put together a great package, dispatched my order the same week, and I received it no problem in a couple of days.
Since then I have only used Myspokes.co.uk and every time the same friendly and helpful service, with a personal touch. I feel very well looked after and I can only assure everyone that you will be getting the best possible product for the best possible price!!!
I have now recommended this guys to all my colleagues at work who either thinking of getting a new bike, or just want a few new extras and will not hesitate to do the same again!
Thank you Myspokes.co.uk!!!
Ordered a Helmet and they delivered the wrong one. Eventually managed to speak with customer service who promised full refund including the return postage as the problem was clearly their fault (black is not blue - though they would probably argue that...). Spent my time and effort correcting their mistake and I am still awaiting the full refund as promised 3 months later! Emails not responded too, phone almost constantly engaged, voice mail messages not returned! Trading Standards now involved...Beware !!!!!...Use Chainreaction, Merlin, wiggle, stif or rose bikes instead and save yourself a whole load of stress....
looked around for my girlfriends new bike for a while! with only Evans supposedly having them instock, when they screwed my order up i found these guys! They gave me amazing service, bike arrived super quick and the deals they throw together are great! best price on the web with out a doubt will be sure to use them again!
I was searching for a new helmet and lights for my winter commute Myspokes had the best price by a longshot. I Ordered a helmet and some lights late night Tuesday, I received the goods within 48 hours or ordering. Will be ordering again soon!
I ordered my son a Wethepeople BMX bike on 26th August with this company as the prices were good. We waited a good week for the bike to arrive, but as we had ordered it over bank holiday we thought it may take longer. Eventually I rang this company to get an update, when I eventually got through I was told our order had got 'lost in the system' I asked what this meant and got told we couldn't have the bike as it was now out of stock..... Yet they still took the money from our account. I asked when they had gone out of stock and the reply was within the last 24 hours... Strange that, as I ordered it well over a week ago at this point! Andy who is the owner replied sorry we should of let you know. I had to push and ask what other bikes they had as they already had our money, he said he was 'prepared' to see what other bikes he had available and would return my call.
When he called back all of a sudden he had got hold of one of these bikes but a different colour which was fair enough. The bike arrived and we were not happy with it. I called the company again and the customer service was disgusting. He didn't care, wasn't interested and just plain rude!! I eventually decided to keep the bike, took it to a bike shop and got it put together, only to be told 3 parts for the bike were missing! Which is obviously why we were struggling to do it ourselves. We got them replaced by the person who assembled it as I could not bare to deal with this company again. He states he has been in the business years but some customer service training would definitely benefit him!
Can safely say I will not be ordering from here again.
they make calls but only answer the phone once every 3 days at most if you are luckey ,very bad service and rude when u finally get threw .
I ordered a bike which had no 'out of stock' badge on the page or anything and was told it was in fact out of stock. Despite this they still removed money from my account. They then asked if I wanted a newer version for a bit extra which i agreed to, but a week later they have not taken the extra money from my account despite saying they would have done it by now. The bike is meant to arrive today but I have not been given a tracking email like it said they would. Everything seems like they couldn't care less and person who operates phones never sounds sincere and makes it feel like you are wasting his time. Awful really.
This is the 3rd or 4th time I've used myspokes.co.uk now. The products always arrive the next day and they always seem to be the cheapest!
Just read the review below haha Nelson the reason bike shops have to up the price is because they are charged to use the scheme
I tried to buy a new bike through the tax free cycle to work scheme so they upped the price which would have eaten up all my tax savings.... So persuaded my boss to buy the bike directly without using the scheme. Guess what, they rang to say that the 2011 model was out of stock and the 2012 model was £40 more! I've now seen the 2012 model advertised at £40 LESS!... So be surprised if you get the advertised price.. Also to top it off a while after we cancelled the order they charged £480 to my boss's card in error...
I usually buy all my cycle stuff from another well known online cycle shop. However the price for the item I required was significantly cheaper from myspokes so I took the plunge.
I was impressed by the ease of their website to use and the content available. The item arrived as requested and was well packaged. It arrived quicker than items I ordered from my usual cycle shop that I ordered at the same time. I would use them again.
Competitive prices but my order was lost in the "system".
When I called 6 business days after purchasing an item to enquire about my order I was first told they could not find it on the computer. Only after forwarding the confirmation order email back to myspokes and being told "it looks authentic the email" only then they found the order manually.
To add injury to insult when I asked for compensation I was told I was going to get the cheapest price available which I said I was already getting and then he said he could not sweeten the deal as he would lose money but gave me hope when he said he would talk to his manager before posting the item. Well I got the item today and there was nothing to "sweeten the deal" not even a token of gratitude, I guess they haven't lost money on the deal but they will lose a customer now.
This is the 4th time Ive used myspokes.co.uk and every purchase has been perfect. Daniel has been great at advising or sourcing information regarding products, even if they are not on the website they get the bits in for me and always give me the lowest price on the web!
Bought a bike from this lot, saved a grand and it arrived fully built in 3 days! Since then bought a few bit of pieces, Park stand, Xar Helmet and Exposure lights all arrived within 2 days and all see to be massively cheaper than everyone else! Cheers boyos!
Scott Larence found this review useful
I am rarely one to commend good service but in this case have to.
After trawling the web for a XC bike for the Mrs I came across the myspokes website. After seeing the very cheap prices I decided to call in to ensure they were as they seemed. The person I spoke to was incredibly helpful and ensured me the prices on the website were correct, he also offered a deal on lock and lights that I went for.
Best bit, I mentioned we were going away over the bank holiday and he said he'd try his hardest to get the bike to us before hand. In 48 hours it arrived fully built and ready to go!
If you are looking for a cheap bike deal that comes with excellent service then I would highly recommend using this website.
Despite the bad reviews on here I ordered from Myspokes because their Giro helmet price was significantly less than their competitiors and I wasn't in any particular rush to receive it!
I ordered the helmet on the 18th August, it was dispatched on the 19th by first class post and delivered on the 20th.
Glynne Jones found this review useful
In this day and age, shipping service is the main competitive advantage for most companies. Myspokes however really don't seem to understand that. Having ordered the item 5 days ago, I'm told that the item isn't due to be dispatched for another 4 days - I only found this out today when I rang up, as the helmet still hadn't arrived at my door.
Cheap prices but that doesn't make up for the poor quality of service!
I recently purchased a bike from myspokes.co.uk, which they priced wrongly, then refused to sell me at advertising price!! then after much chasing and having to ring the manufacturer myspokes eventually agreed I pay cost price, bike arrived and I was shocked brake cable not securely fitted, brake block wasn't even on the rim properly... are these guys cowboys or what... no concern for customers welfare but I wasn't surprised after sales as good as before sales!!! wouldn't touch them with a barge pole and definitely not recommend them!
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