I ordered 6 items and one was out of stock. I was immediately emailed and kept intouch until a few days later the order was sent first class to me. As the items were very competitively priced, it was overall a good experience.
I ordered some meds for my dog and emailed a copy of the prescription. The next day I checked and the order had been sent to the warehouse which usually means it is ready for dispach. After a week the status had not changed changed so I phoned to find out what was happening to my order only to be told that there was a problem with my prescription. I got another prescription and emailed that. Six days later I was still waiting for my order so I phoned to find out what the problem was and I was told the prescription had not arrived!!!!! I resent the email and waited another couple of days then phoned again. I was told the order was being processed. A few days passed and I had a call from someone about my order and I told him that my order was now very urgent because it was for heart tablets for my dog. After another two days I noted that the order had still not been dispached so I phoned yet again. I told them I desperatly needed the medication and if they couldn't send it I would go elsewhere. Two hours later I checked the website and found the status changed to item dispached. My advice, don't do business with this lot the customer service is rubbish.
It is so easy to order the meds you need always arrive on time, Send a reminder by e-mail this is very useful. Always someone to speak to on phone if needed. never any problems. I would recommend to anyone.
I was worried about my dog as I live in Cyprus and now Cyprus cant get the medication that my dog is on I found vetmed on line and ordered the medication and it arrived to Cyprus with no problems Great service and great staff Thanks
I would use this site again. I had very fast efficient service and was kept informed at each stage. Many thanks. The product was just what my dog needed in the size required, when it was not often stocked elsewhere.
First time I purchased great but second time payment failed so tried to contact as requested on number given however number unobtainable tried number on website answered by someone just saying hello no name given so questioned was it vetmed yes it was but at 4 pm the person who may be able to help has gone home.
Not been able to resolve as no one there whenI phone. So order not fullfilled.
VetMeds is a brilliant service and I would recommend them to anybody. Recently had a situation where we urgenty needed some prescription food and was going on holiday in 2 days time. I explained the situation to VetMeds and the food was there the very next day - saved my little boy from starvation!! Well, not really starvation - you know what I mean. They always deliver when they say they will - we have never had a problem with with. Costs are really good too compared to Vets (for prescription food) and supermarkets for ordinary food.
I continue to deal with VetMed as they are fair in their pricing and always helpful when looking for product. I appreciate the free delivery service and always seem to get my orders in good time. Thanks once again for the service you do for the community.