A very easy to use service and so much cheaper than anywhere else. Plus the loyalty points scheme means I can get money off future purchases. With my dog on long term medication I really am grateful for the savings.
As a pensioner, I was concerned about spending too much for my diabetic cat, but my grandaughter found your site on google, and I got everything I needed for him for about half of the price I was paying. Hopefully it will stay like that!
Very helpful staff. Delivery times spot on,with no delays. Staff even gave me information about where to buy human drugs prescribed for our dog which they did not supply. Saved over £25 on that one item. Very impressed, would always choose this internet site first because of their professionalism and honesty.
We ordered tablets in Late February and they arrived in 2 parts. Ordered more and different tablets a week ago and had to contact the company to find out where our order had vanished too. Several emails later it was suggested that no prescription had been received . I phone to give dates of emails of prescriptions and when originals where sent. Josh found our emails in the trash element of his computer. Belatedly he said the tablets would be sent but I had to push him into sending them by express delivery after waiting over 10 days. Not impressed.
I ordered 6 items and one was out of stock. I was immediately emailed and kept intouch until a few days later the order was sent first class to me. As the items were very competitively priced, it was overall a good experience.
I ordered some meds for my dog and emailed a copy of the prescription. The next day I checked and the order had been sent to the warehouse which usually means it is ready for dispach. After a week the status had not changed changed so I phoned to find out what was happening to my order only to be told that there was a problem with my prescription. I got another prescription and emailed that. Six days later I was still waiting for my order so I phoned to find out what the problem was and I was told the prescription had not arrived!!!!! I resent the email and waited another couple of days then phoned again. I was told the order was being processed. A few days passed and I had a call from someone about my order and I told him that my order was now very urgent because it was for heart tablets for my dog. After another two days I noted that the order had still not been dispached so I phoned yet again. I told them I desperatly needed the medication and if they couldn't send it I would go elsewhere. Two hours later I checked the website and found the status changed to item dispached. My advice, don't do business with this lot the customer service is rubbish.