When I joined tiscali it was a really good service provider and reasonable cost. Then Talk Talk took it over. I now have to stay with them if I want to keep my initially free tiscali email address and frankly despite all the hassle of changing I AM GOING. I have never experienced such bad service, such poor customer care scripts, such appalling English (though great when you consider they are from Calcutta, Bangalore, new Delhi and the Philippines) and so little listening. If they spent as much time sorting out the problem as sending deceitful messages to say that your service is working, when it isn't, they might get the issues dealt with. Instead they seem much more keen to take your money and any time there is an issue blame a) your equipment, b) your phone provider or c) you for clearly being unreasonable when you think it's not good value to pay for an Internet service that is non existent. On top of which if another recorded phone message suggests that I go online to monitor my Internet fault, I will probably have some kind of seizure. Surely the whole point of reporting a fault indicates that you cannot do just that THAT'S WHY YOU'RE PHONING AT GREAT EXPENSE. Just a frustrating rip off. Don't join Talk talk if you want to get a service of any kind.
Phone & broadband problems, they have you phoning Indian call cntr at your expense they wont call you back. A call out to your hse cost£70+ if problem in your property. Instead they try to get you to fix fault by dismantling phone line box in house whilst talking to Indian person? Later tried to get refund for phone calls and loss of service they not interested. Tried to leave and bombarded with threats of breach of contract. I finally transferred to other supplier and received £130+ demand from debt agency when I only owed them £21. I offered to go to county court see what the court would say, they dropped the case. Type of conduct you would expect from a third world company.
Over 12 months the Tv didn't work, the internet was on and off and they charged to fix it and then it still didn't work> Cost me 110 to reconnect my phone line after they put it on their own line> A really bad experience> I wrote to them at least ten times and all they said was "Tough" Well tough on you Tiscali, here's my review of you